ARCHIVE FOR THE ‘future-technology’ CATEGORY

Bridging the Gap Between Technology and Customer Experience

May 01, 2020 • FeaturesManagementFuture TechnologyDigital TransformationRohit AgarwalCovid-19Leadership and StrategyCustomer Satisfaction and Expectations

Technology use in service is about attaining business needs, says Rohit Agarwal. In a world impacted by Corona Virus ensuring your tech fulfils its business case will become more prominent.

Oldland's Opinion: Change is Coming

Mar 11, 2020 • FeaturesFuture Technologyfuture of field serviceEmployee Engagement

Field Service News' Editor-in-Chief, Kris Oldland says change is coming, and we should embrace it...

Oldland's Opinion

Feb 10, 2020 • FeaturesFuture Technologyfuture of field serviceEmployee Engagement

Field Service News' Editor-in-Chief, Kris Oldland, offers opinion on what 2020 could bring for the service sector...

Creating Competitive Advantage Through Integrated Field Service Management

Nov 11, 2019 • FeaturesFuture Technologyfuture of field serviceIntegrationSoftware and Apps

FieldAware’s Marc Tatarsky explains why transparency and integration are key to successful field service delivery in today’s environment...

Plan for Tomorrow, Fix Today

Sep 04, 2019 • FeaturesSoftware & AppsFuture Technologyclick softwareClickSoftwaredynamic schedulingCapacity Management

Aligning capacity planning with dynamic work order scheduling is the key to planning for tomorrow not just getting through today unscathed argues Click’s Paul Whitelam. Kris Oldland reports...

Manufacturing Industry Gears up to Outpace Average Adoption of Hybrid Cloud by 2020

Jul 04, 2019 • Future TechnologyNewsfuture of field servicemanufacturingcloudIoT

Manufacturers will more than double Multicloud use in the next two years, a new report predicts.

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresomni channelfield serviceIFSomnichannelCustomer Satisfaction and Expectations

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresomni channelfield serviceIFSomnichannelCustomer Satisfaction and Expectations

1

Leave a Reply

Latest from Twitter