ARCHIVE FOR THE ‘future-technology’ CATEGORY

Creating Competitive Advantage Through Integrated Field Service Management

Nov 11, 2019 • FeaturesFuture Technologyfuture of field serviceIntegrationSoftware and Apps

FieldAware’s Marc Tartarsky explains why transparency and integration are key to successful field service delivery in today’s environment...

Plan for Tomorrow, Fix Today

Sep 04, 2019 • FeaturesSoftware & AppsFuture Technologyclick softwareClickSoftwaredynamic schedulingCapacity Management

Aligning capacity planning with dynamic work order scheduling is the key to planning for tomorrow not just getting through today unscathed argues Click’s Paul Whitelam. Kris Oldland reports...

Manufacturing Industry Gears up to Outpace Average Adoption of Hybrid Cloud by 2020

Jul 04, 2019 • Future TechnologyNewsfuture of field servicemanufacturingcloudIoT

Manufacturers will more than double Multicloud use in the next two years, a new report predicts.

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

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