ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

Technology brings futuristic remote maintenance to the present

Dec 19, 2018 • FeaturesAftermarketARAugmented RealityFuture of FIeld Servicefield servicefield service softwarefield service technologyMika KarailaService MangementValmet

In the third from our series of articles looking at the key speakers at this year's Aftermarket business conference, Copperberg's Mark McCord reflects on an exciting presentation given by Mika Karaila, Valmet on the potential of Augmented Reality...

Swisscom optimizes customer experience with Ericsson Expert Analytics

Dec 19, 2018 • News4G5GCustomer Experiencecustomer satisfactionFuture of FIeld ServiceCloud servicesEricssonIoTSwissComDaniel StaubExpert Analytics

Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its...

Intel and Huawei Achieve World‘s First 2.6GHz 5G Interoperability Testing under SA

Dec 18, 2018 • NewsFuture of FIeld ServiceEnterprise Mobilityfield servicefield service technologyIoTHuaweiIntel

With field service becoming increasingly dependent on mobile computing and the IIoT the advent of 5G could be a significant boost to productivity in many ways so it was interesting to note that earlier this month Intel and Huawei announced that...

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • FeaturesaviationDataFuture of FIeld Servicefuture of field servicemobile workforce managementBlockchainCyber Securityfield serviceIFSService ManagementStephen Jeff Wattsdata analysis

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

2018 Year in Review: IoT, AI and Augmented Reality Drive Field Service Innovation

Dec 12, 2018 • FeaturesArtificial intelligenceAugmented RealityCoresystemsFuture of FIeld Servicemanuel grenacherfield servicefield service managementInternet of ThingsIoTSAPProactive MaintenanceService Automation

Manuel Grenacher, CEO, Coresystems, reflects back on some of the big predictions he made earlier this year and reflects on the progress made in interweaving the Internet of Things, Artificial Intelligence and Augmented Reality into the fabric of...

IIoT Technologies Integration Creates Growth Opportunities in the Industrial Cybersecurity Industry

Dec 12, 2018 • NewsFuture of FIeld ServiceCyber Securityfield serviceInternet of ThingsIoTForst and SullivanGlobal Industrial Cybersecurity Services MarketIndustrial InernetRiti Newa

Customer needs require scalable, flexible cybersecurity solutions finds Frost & Sullivan...

Research Analysis: How widespread is IIoT amongst service-centric manufacturers?

Dec 10, 2018 • videoFeaturesAsteaConnected Field ServiceFuture of FIeld Servicefuture of field serviceIIOTmobile workforce managementfield servicefield service managementIndustrial InternetInternet of ThingsIoTService ManagementJohn Hunt

In this third excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook...

Mobile & telecoms 2019 predictions: what might the year ahead have in store?

Dec 10, 2018 • FeaturesFuture of FIeld Servicemobile workforce managementfield serviceService ManagementtelecomsEnterprise MonbilityKevin BillingsMark JacksonPegaPegaSystems

Field Service delivery has become fundamentally reliant upon mobile computing technologies, almost all field service technicians now utilise a smartphone for at least some proportion of their work-flow during maintenance calls. 

Appetite for Automation...

Dec 06, 2018 • FeaturesFuture of FIeld Servicemobile workforce managementfield servicefield service managementfield service technologyGE DigitalService ManagementservicemaxService Automation

ServiceMax, a GE Digital company, has recently commissioned independent market research specialist Vanson Bourne to explore the trends in asset connectivity. Here we look at some of their findings...

5G estimated to reach 1.5 billion subscriptions in 2024 – Ericsson Mobility Report

Dec 06, 2018 • News5GFuture of FIeld Servicefuture of field serviceEricsson

5G is expected to reach more than 40 percent global population coverage and 1.5 billion subscriptions for enhanced mobile broadband by the end of 2024. This will make 5G the fastest generation of cellular technology to be rolled out on a global...

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