ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 3.

Mar 11, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the third of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify key areas of focus for field service managers in 2019.

PODCAST - Chris Ruff from Glympse: Driverless Cars and Location Based Services is the Future of Field Service

Mar 08, 2019 • FeaturesFuture of FIeld ServicefleetGlympseThe Field Service PodcastMark Glover

The future of field service will see location based services play a dominant role as autonomous vehicles take to the road says Chris Ruff CEO at Location-based technology firm Glympse, who is the latest guest on The Field Service Podcast.

 

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The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 2.

Mar 04, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the second of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, tackle the area of IoT and its role in field service.

PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."

Mar 01, 2019 • FeaturesCustomer ServiceFuture of FIeld ServiceMartin Summerhayesworkforce managementStaff WellbeingThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.

Hartree Centre gets quantum simulator

Mar 01, 2019 • NewsATOSFuture of FIeld ServiceQuantum Computing

Atos has announces an agreement with the Science and Technology Facilities Council’s (STFC) Hartree Centre that will see one of the UK’s leading high-performance computing research facilities take the first UK delivery of an Atos Quantum Learning...

IX Reach partners with African data centre

Feb 28, 2019 • NewsconnectivityFuture of FIeld ServicecloudData Centres

IX Reach, the leading provider of SDN cloud connectivity, remote peering and Ethernet services to more than 170 global locations is proud to announce its network expansion into East Africa in partnership with the Djibouti Data Center.

Applying the Machine Learning Process for Better Service Resolutions

Feb 26, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceMachine LearningEmily Hackman

In the the final article in our current series of articles from field service solution provider Astea focussing Artificial Intelligence and Machine Learning,  we see how applying the Machine Learning can lead to better service resolutions... 

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 1.

Feb 25, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceBill PollockFieldAwareskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the first of a four-part series, we bring together three industry experts and put four key questions for them to answer to give us a balanced view of the major trends impacting the field service sector. With responses from Bill Pollock,...

Practical Applications of Machine Learning and AI in Field Service

Feb 19, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceMachine LearningEmily Hackman

In the third article in our current series of articles from field service solution provider Astea focussing on Artificial Intelligence and Machine Learning we now take a look at some of the practical applications...

Ericsson launches critical communications broadband networks offering

Feb 14, 2019 • NewsFuture of FIeld ServiceEricssonField Service ConnectivityGlobal Mobile Broadband

Ericsson has launched its critical communications broadband portfolio for service providers, enabling service providers to meet the business-critical and mission-critical needs of industries and public safety agencies as digitalization and...

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