ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

Are you Doing Data Capture Correctly?

Mar 27, 2019 • FeaturesAdvanced Services GroupAston Centre for Servitization Research and PractiData CaptureFuture of FIeld ServicemanufacturingMonetizing ServiceProfessor Tim BainesServitizationtim baines

Data Capture has evolved massively in a relatively short period of time, but if done correctly it can transform a business. A new whitepaper by the Advanced Services Group brings clarity to the hype around digital technologies and services and...

Mynul Kahn, Field Nation. The Shift in Service Recruitment. (Podcast)

Mar 22, 2019 • FeaturesFuture of field servciceFuture of FIeld ServiceGig Economyworkforce managementThe Field Service Podcast

In the latest Field Service Podcast, Mynul Kahn, CEO and Founder of Field Nation, discusses the changing modern nature of field service recruitment.

 

Ericsson to switch on 5G in 2019, says CEO

Mar 22, 2019 • News5GAugmented RealityAutonomous VehiclesFuture of FIeld ServiceEricssonSoftware and AppsGlobal Mobile Broadband

Börje Ekholm says telecommunication company will complete roll-out this year and network upgrade will compliment new technology such as Augmented Reality and autonomous vehicles.

UK Survey Reveals Wariness to Robot/Human relationships in the workplace

Mar 21, 2019 • NewsArtifical intelligneceArtificial intelligenceFuture of FIeld Service

Over half of those surveyed said they would feel uncomfortable working with a robot as a colleague or manager in the future.

US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 4.

Mar 20, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockCloud servicesFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

Concluding our series our experts, Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify potential areas of concern for service companies to look out for in 2019.

PODCAST - Professor Christian Kowalowski

Mar 14, 2019 • FeaturesCustomer ServiceFuture of field servciceFuture of FIeld Serviceworkforce managementServitizationThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Christian Kowalkowski, Professor of Industrial Marketing at Linköping University, discusses the challenges round transitioning to a servitization business model.

Cybersecurity Spending to reach $223.7bn by 2024, with two £11bn spikes, says study

Mar 14, 2019 • NewsArtificial intelligenceFuture of FIeld ServiceGDPRCyber SecuritySecurity

New research suggests adherence to GDPR compliance will influence company's spending around cybersecurity.

Android on the march in business but security a concern, says new research

Mar 13, 2019 • NewsAndroidFuture of FIeld ServicePanasonicResearchSecurity

The use of Android tablets and handhelds are on the rise in business but security remains a concern, according to the latest research from Panasonic Business.

Will AI Remove The Human Touch?

Mar 13, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceGig EconomyKPIsclick softwareEmployee SatisfactionCustomer Focus

Click Software’s Hilla Karni sat down with Field Service News’ Deputy Editor Mark Glover at Field Service Europe 2018 in Amsterdam, sharing thoughts on Augmented Reality, the gig economy and the importance of employee wellbeing.
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