ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

Technology brings futuristic remote maintenance to the present

Dec 19, 2018 • AftermarketARAugmented RealityFeaturesfield servicefield service softwarefield service technologyFuture of FIeld ServiceMika KarailaService MangementValmet

In the third from our series of articles looking at the key speakers at this year's Aftermarket business conference, Copperberg's Mark McCord reflects on an exciting presentation given by Mika Karaila, Valmet on the potential of Augmented Reality...

Swisscom optimizes customer experience with Ericsson Expert Analytics

Dec 19, 2018 • 4G5GCloud servicesCustomer Experiencecustomer satisfactionDaniel StaubEricssonExpert AnalyticsFuture of FIeld ServiceIoTNewsSwissCom

Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its...

Intel and Huawei Achieve World‘s First 2.6GHz 5G Interoperability Testing under SA

Dec 18, 2018 • Enterprise Mobilityfield servicefield service technologyFuture of FIeld ServiceHuaweiIntelIoTNews

With field service becoming increasingly dependent on mobile computing and the IIoT the advent of 5G could be a significant boost to productivity in many ways so it was interesting to note that earlier this month Intel and Huawei announced that...

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • aviationBlockchainCyber SecurityDatadata analysisFeaturesfield serviceFuture of FIeld Servicefuture of field serviceIFSmobile workforce managementService ManagementStephen Jeff Watts

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

2018 Year in Review: IoT, AI and Augmented Reality Drive Field Service Innovation

Dec 12, 2018 • Artificial intelligenceAugmented RealityCoresystemsFeaturesfield servicefield service managementFuture of FIeld ServiceInternet of ThingsIoTmanuel grenacherProactive MaintenanceSAPService Automation

Manuel Grenacher, CEO, Coresystems, reflects back on some of the big predictions he made earlier this year and reflects on the progress made in interweaving the Internet of Things, Artificial Intelligence and Augmented Reality into the fabric of...

IIoT Technologies Integration Creates Growth Opportunities in the Industrial Cybersecurity Industry

Dec 12, 2018 • Cyber Securityfield serviceForst and SullivanFuture of FIeld ServiceGlobal Industrial Cybersecurity Services MarketIndustrial InernetInternet of ThingsIoTNewsRiti Newa

Customer needs require scalable, flexible cybersecurity solutions finds Frost & Sullivan...

Research Analysis: How widespread is IIoT amongst service-centric manufacturers?

Dec 10, 2018 • AsteaConnected Field ServiceFeaturesfield servicefield service managementFuture of FIeld Servicefuture of field serviceIIOTIndustrial InternetInternet of ThingsIoTJohn Huntmobile workforce managementService Managementvideo

In this third excerpt from an exclusive presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook...

Mobile & telecoms 2019 predictions: what might the year ahead have in store?

Dec 10, 2018 • Enterprise MonbilityFeaturesfield serviceFuture of FIeld ServiceKevin BillingsMark Jacksonmobile workforce managementPegaPegaSystemsService Managementtelecoms

Field Service delivery has become fundamentally reliant upon mobile computing technologies, almost all field service technicians now utilise a smartphone for at least some proportion of their work-flow during maintenance calls. 

Appetite for Automation...

Dec 06, 2018 • Featuresfield servicefield service managementfield service technologyFuture of FIeld ServiceGE Digitalmobile workforce managementService AutomationService Managementservicemax

ServiceMax, a GE Digital company, has recently commissioned independent market research specialist Vanson Bourne to explore the trends in asset connectivity. Here we look at some of their findings...

5G estimated to reach 1.5 billion subscriptions in 2024 – Ericsson Mobility Report

Dec 06, 2018 • 5GEricssonFuture of FIeld Servicefuture of field serviceNews

5G is expected to reach more than 40 percent global population coverage and 1.5 billion subscriptions for enhanced mobile broadband by the end of 2024. This will make 5G the fastest generation of cellular technology to be rolled out on a global...

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