ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

The Big Discussion: Augmented Reality - Part 2.

Jul 24, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the second of a four part series on Augmented Reality, our panel including Stephen Jeffs-Watts, Senior Advisor...

The Big Discussion: Augmented Reality - Part 1.

Jul 17, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the first of a new four part series, we turn our attention to Augmented Reality where our panel includes Stephen...

Breaking down silos: Why the flow of data is essential to modern service delivery...

Jun 28, 2019 • FeaturesCognito iQData AnalyticsFuture of FIeld ServiceKonica MInoltaDavid BochenskiDave WebbGed Cranny

It is often said that data will be the true currency of future businesses across all sectors, but have we already reached a point where the seamless flow of data within an organisation is now essential for effective service delivery?

Where Technology Can Help Field Service Companies Overcome Their Key Challenges

Jun 21, 2019 • FeaturesCognito iQFuture of FIeld ServiceDave Webb

Dave Webb, COO, Cognito reflects on what he thinks are the key challenges that field service companies are facing in today's business landscape and outlines how and where he believes technology can play a role in overcoming them

Is Data the Fundamental Building Block of 21st Century Field Service Management?

Jun 14, 2019 • FeaturesAugmented RealityCognito iQData AnalysticsFuture of FIeld ServiceGDPRMobile TechnologyVideowearablesCloud computingIoTDavid Bochenski

The world of field service and the world of technology have been intertwined for a long time now. In today's world of IoT, Artificial Intelligence and machine learning it could be put forwards that Data is not the fundamental building block of...

What is Digital Servitization?

Apr 15, 2019 • FeaturesFuture of FIeld ServiceBigDataChristian KowalkowskiDigitalizationServitization

Dr Christian Kowalkowski, Professor Of Industrial Marketing at Linköping University outlines how two of the biggest trends amongst manufacturers, digitalisation and servitization, are in essence two sides of the same coin and why digitalisation...

Pricing of Risk in Product Service Systems

Apr 13, 2019 • FeaturesFuture of FIeld ServicemanufacturingRisk ManagementShaun West

Increasing competition and complexity of product selling put firms under pressure to add value, so many firms are moving towards delivering service solutions and outcomes. Traditional manufacturing companies are often strong with risk-management...

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesCustomer ServiceFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

Talent, Service and Digital Transformation:  Benchmarking the Changing Face of Field Service

Apr 10, 2019 • FeaturesManagementCustomer ServiceFuture of FIeld ServiceWBRDigital TransformationField Service Events

Hot on the heels of its launch last year, Field Service Connect 2019 focuses on the UK field service industry and its challenges, bringing fresh insights and differing perspectives to this often under-appreciated sector.

The Critical Role of Analytics in 2019

Apr 02, 2019 • FeaturesanalyticsData AnalyticsFuture of FIeld ServiceBigDatabusiness intelligenceFieldAware

Marc Tatarsky, SVP Marketing of FieldAware outlines the increasing importance of business intelligence in field service management. Without doubt the use of analytics is having an increasing impact in field service. In 2018 we saw more interest...
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