ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

What is Digital Servitization?

Apr 15, 2019 • FeaturesFuture of FIeld ServiceBigDataChristian KowalkowskiDigitalizationServitization

Dr Christian Kowalkowski, Professor Of Industrial Marketing at Linköping University outlines how two of the biggest trends amongst manufacturers, digitalisation and servitization, are in essence two sides of the same coin and why digitalisation...

Pricing of Risk in Product Service Systems

Apr 13, 2019 • FeaturesFuture of FIeld ServicemanufacturingRisk ManagementShaun West

Increasing competition and complexity of product selling put firms under pressure to add value, so many firms are moving towards delivering service solutions and outcomes. Traditional manufacturing companies are often strong with risk-management...

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesCustomer ServiceFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

Talent, Service and Digital Transformation:  Benchmarking the Changing Face of Field Service

Apr 10, 2019 • FeaturesManagementCustomer ServiceFuture of FIeld ServiceWBRDigital TransformationField Service Events

Hot on the heels of its launch last year, Field Service Connect 2019 focuses on the UK field service industry and its challenges, bringing fresh insights and differing perspectives to this often under-appreciated sector.

The Critical Role of Analytics in 2019

Apr 02, 2019 • FeaturesanalyticsData AnalyticsFuture of FIeld ServiceBigDatabusiness intelligenceFieldAware

Marc Tatarsky, SVP Marketing of FieldAware outlines the increasing importance of business intelligence in field service management. Without doubt the use of analytics is having an increasing impact in field service. In 2018 we saw more interest...

Are you Doing Data Capture Correctly?

Mar 27, 2019 • FeaturesAdvanced Services GroupAston Centre for Servitization Research and PractiData CaptureFuture of FIeld ServicemanufacturingMonetizing ServiceProfessor Tim BainesServitizationtim baines

Data Capture has evolved massively in a relatively short period of time, but if done correctly it can transform a business. A new whitepaper by the Advanced Services Group brings clarity to the hype around digital technologies and services and...

Mynul Kahn, Field Nation. The Shift in Service Recruitment. (Podcast)

Mar 22, 2019 • FeaturesFuture of field servciceFuture of FIeld ServiceGig Economyworkforce managementThe Field Service Podcast

In the latest Field Service Podcast, Mynul Kahn, CEO and Founder of Field Nation, discusses the changing modern nature of field service recruitment.

 

Ericsson to switch on 5G in 2019, says CEO

Mar 22, 2019 • News5GAugmented RealityAutonomous VehiclesFuture of FIeld ServiceEricssonSoftware and AppsGlobal Mobile Broadband

Börje Ekholm says telecommunication company will complete roll-out this year and network upgrade will compliment new technology such as Augmented Reality and autonomous vehicles.

UK Survey Reveals Wariness to Robot/Human relationships in the workplace

Mar 21, 2019 • NewsArtifical intelligneceArtificial intelligenceFuture of FIeld Service

Over half of those surveyed said they would feel uncomfortable working with a robot as a colleague or manager in the future.

US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

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