ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

What is the road ahead for Services?

Nov 01, 2019 • FeaturesManagementFuture of FIeld ServiceMartin Summerhayes

Martin Summerhayes takes us back to the future as he looks at field service past, present and future...

Podcast: Season 4 Episode 3: Data, Data Everywhere

Nov 01, 2019 • FeaturesDataData AnalyticsFuture of FIeld ServiceMachine Learningdata scienceIoTThe Field Service PodcastField Service PodcastField Service SchedulingTataTCSGopinathan Krishnaswami

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field...

Could the gig economy give rise to a new generation of ‘tech-couriers’?

Oct 29, 2019 • FeaturesFuture of FIeld ServiceKris OldlandMIllennialsLast Miletech courier

In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service  delivery challenges could be a smart move argues Kris Oldland...

Take to the Skies

Oct 29, 2019 • FeaturesFuture of FIeld ServicedronesMark GloverLast MileKey Performance Indicator

A few years back Amazon CEO Jeff Bezos declared on US National TV that he would be investing in Prime Air a delivery network that would utilise drones to deliver packages to their customers. At the time many cynically argued that it was a...

AI Powered Future State of Service

Sep 23, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

MAPPING TOMORROW’S AI ADVANCEMENTS THROUGH TODAY’S DIGITAL TRANSFORMATION

Sep 16, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

ARTIFICIAL INTELLIGENCE: THE NEXT WAVE OF DIGITAL TRANSFORMATION

Sep 09, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

The Big Discussion: Augmented Reality - Part 4.

Aug 07, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the final part of our forum on Augmented Reality, contributors including Stephen Jeffs-Watts, Senior Advisor...

The Big Discussion: Augmented Reality - Part 3.

Jul 31, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the third of a four part series on Augmented Reality, our panel including Stephen Jeffs-Watts, Senior Advisor...

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

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