ARCHIVE FOR THE ‘future-of-field-service-2’ CATEGORY

Joining the Dots

Sep 18, 2019 • FeaturesManagementAugmented Realityfuture of field service

Augmented Reality (AR) has been long been predicted to become an important, even crucial aspect of field service operations in the future, yet in it’s first iteration it has failed to come close to reaching its potential as a radical force for...

PODCAST: Service - A Retrospective

Sep 13, 2019 • FeaturesCustomer Experiencefuture of field serviceMartin SummerhayesThe Field Service Podcast

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

F-Secure join Broadband Forum

Sep 13, 2019 • Newsfuture of field serviceGlobal Mobile BroadbandbroadbandF-secure

F-Secure will contribute to industry standard group to grow momentum around security and privacy around Connected Home and  Home Broadband.

Time to Walk the Talk

Sep 12, 2019 • Featurescopperbergfuture of field serviceClickclick softwareField Service SummitUberizationUberization of field service

As the Uber blueprint disrupts the traditional service model, firms need to keep pace with the innovation or risk losing a customer-base who expect no less than exceptional. Click Software’s Ziv Barzilay, speaking to Mark Glover, explains why...

Food for Thought

Sep 11, 2019 • Featuresfuture of field servicemaximizeMaximize Europeservicemax

While attending ServiceMax’s customer event Maximise in Italy, Mark Glover sat down for lunch with the firm’s SVP of Product and Solution Marketing Lubor Ptacek. As well as sampling some fine cuisine, the pair discussed the news that its...

Smart Home Platforms will seize 24% of RDR response market by 2025

Sep 10, 2019 • Newsfuture of field serviceutilitiesSmart Home

Research finds that utility ownership of Residential Demand Response (RDR) slips to 76% of 212mn homes, as Smart Home based Demand Response takes off in 366 GW and $466bn market.

Car Telematics Devices Will Reach 150Mn by year-end 2023, Says Report

Sep 06, 2019 • future of field serviceBerg Insightfleettelematicsreport

Installed-base of car telematics set to reach 150 million.

Beyond Remote Assistance

Sep 05, 2019 • FeaturesSoftware & AppsAugmented Realityfuture of field serviceRemote AssistanceDavid NedohinScope AR

It has taken longer than many predicted, but Augmented Reality is finally gaining significant traction in the field service sector. Indeed, evidence of this new momentum can be seen in the number of new AR vendors entering the space. One company...

You've Got to Automate to Accumulate

Aug 29, 2019 • Featuresfuture of field serviceService Automation

Laryssa Alexander, President of ECI's Field and IT Service Division explores how field service should be automating for success.

The Key Benefits AR Can Deliver and the Challenges of Implementation

Aug 28, 2019 • FeaturesAugmented Realityfuture of field serviceOverIT

Francesco Benvenuto, OverIT gives us his expert insight on AR in field service...In the Era of Digital Transformation most businesses have begun to be acquainted with the tremendous potential of Augmented Reality (AR). As more enterprise-focused...
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