ARCHIVE FOR THE ‘future-of-field-service’ CATEGORY

UK Survey Reveals Wariness to Robot/Human relationships in the workplace

Mar 21, 2019 • NewsArtifical intelligneceArtificial intelligenceFuture of FIeld Service

Over half of those surveyed said they would feel uncomfortable working with a robot as a colleague or manager in the future.

US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 4.

Mar 20, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockCloud servicesFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

Concluding our series our experts, Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify potential areas of concern for service companies to look out for in 2019.

PODCAST - Professor Christian Kowalowski

Mar 14, 2019 • FeaturesCustomer ServiceFuture of field servciceFuture of FIeld Serviceworkforce managementServitizationThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Christian Kowalkowski, Professor of Industrial Marketing at Linköping University, discusses the challenges round transitioning to a servitization business model.

Cybersecurity Spending to reach $223.7bn by 2024, with two £11bn spikes, says study

Mar 14, 2019 • NewsArtificial intelligenceFuture of FIeld ServiceGDPRCyber SecuritySecurity

New research suggests adherence to GDPR compliance will influence company's spending around cybersecurity.

Android on the march in business but security a concern, says new research

Mar 13, 2019 • NewsAndroidFuture of FIeld ServicePanasonicResearchSecurity

The use of Android tablets and handhelds are on the rise in business but security remains a concern, according to the latest research from Panasonic Business.

Will AI Remove The Human Touch?

Mar 13, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceGig EconomyKPIsclick softwareEmployee SatisfactionCustomer Focus

Click Software’s Hilla Karni sat down with Field Service News’ Deputy Editor Mark Glover at Field Service Europe 2018 in Amsterdam, sharing thoughts on Augmented Reality, the gig economy and the importance of employee wellbeing.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 3.

Mar 11, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the third of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify key areas of focus for field service managers in 2019.

PODCAST - Chris Ruff from Glympse: Driverless Cars and Location Based Services is the Future of Field Service

Mar 08, 2019 • FeaturesFuture of FIeld ServicefleetGlympseThe Field Service PodcastMark Glover

The future of field service will see location based services play a dominant role as autonomous vehicles take to the road says Chris Ruff CEO at Location-based technology firm Glympse, who is the latest guest on The Field Service Podcast.

 

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The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 2.

Mar 04, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the second of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, tackle the area of IoT and its role in field service.

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