ARCHIVE FOR THE ‘future-of-field-servcice’ CATEGORY

Four Field Service Solutions to Watch in 2020

Nov 20, 2019 • FeaturesManagementArtificial intelligenceAugmented RealityDashboard cameraFuture of field servciceMachine LearningMerged RealityField Service Management Solutionsfleet managementSmart GlassesFleet Management SystemThirdEye GenAquantLytxSightCall

Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your...

Beyond the Buzz  Words: Uberization

Nov 19, 2019 • FeaturesFuture of field servciceIBMUberization of field serviceUberization of ServicelocalzHSS Hire

Having previously worked together on a white paper entitled the Radical Age of Uberization, Field Service News and Localz were reunited on the topic when the software firm hosted a morning briefing and invited Kris Oldland, Editor-in-Chief, Field...

AI Intent Detection Tool Can Help Brands Track Real Time Consumer Habits

Oct 22, 2019 • ManagementNewsArtificial intelligencecustomer engagementFuture of field servciceCustomer Experience Management

LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.

The Top Three Field Service Solutions you Need to Know About.

Jul 08, 2019 • FeaturesManagementFuture of field servciceField Service Management SolutionslocalzMiraAugmentir

We’ve been a busy bunch over the last few months bouncing around the globe trying to keep on top of the rapid developments within the field service sector and cherry picking the top solutions. From Singapore to Sweden and from California to...

The Enemy of Excellence is Good Enough

May 22, 2019 • FeaturesFuture of field servciceBill PollockStrategies for GrowthSM

In an exclusive interview with Field Service News, Bill Pollock reflects on the key findings around Customer Satisfaction from the latest Strategies for GrowthSM benchmarking study and reveals that there is plenty of room for improvement...

Ericsson And ABB Partner To Accelerate Wireless Automation For Flexible Factories

Apr 26, 2019 • NewsABBFuture of field servcicefuture of field serviceEricssonnIndustrial Automation

Ericsson and ABB have partnered to accelerate the industrial ecosystem for flexible wireless automation. The partnership will enable enhanced connected services, Industrial IoT and artificial intelligence technologies in the future.

Atos and Google Cloud open AI lab

Apr 24, 2019 • NewsArtifical IntellignceATOSFuture of field servciceGoogle

Atos and Google Cloud have inaugurated a joint artificial intelligence laboratory in Paris, France. 

The Asset Will Become More Important Than The Engineer. (Podcast)

Apr 12, 2019 • FeaturesArtificial intelligenceFuture of field servciceMachine LearningThe Field Service Podcast

In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests the asset will eventually become more important than the engineer in service.

Making Service Sexy. (Podcast)

Apr 05, 2019 • FeaturesFuture of field servciceEmployee EngagementThe Field Service Podcast

In the latest Field Service Podcast, Cheryl Anne Sanderson, Operations Director at G4S FM UK and Ireland, discusses the struggle in attracting the next generation of technicians and engineers and suggests influence must come from the top of a...

Nick Frank, Si2 Partners, The Service Community. (Podcast)

Mar 29, 2019 • FeaturesManagementFuture of field servciceNick FrankThe Field Service PodcastThe Service Community

In the latest Field Service Podcast, Nick Frank, Co-Founder and Managing Partner at Si2 Partners of Field Nation, discusses the ethos behind The Service Community, a knowledge-sharing, independent service members' group and looks forward to the...

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