Martin Summerhayes: A life in service

Feb 20, 2019 • FeaturesFujitsumanagementMartin SummerhayesTrainingCustomer Satisfaction and Expectations

As a mantra, fixing the customer first and the problem second, has served Martin Summerhayes well in his 30-plus years in service profession. Mark Glover, caught up with Fujitsu’s Head of Delivery Strategy and Service Improvement to discuss what...

Are You Preparing Today For Tomorrow’s Field Service Leadership Challenges?

Jan 15, 2018 • FeaturesFujitsuFuture of FIeld ServiceRajat KakardigitalisationIndustrie4.0ServitizationTelco

One of the most important presentations at this year’s Field Service Europe Conference was delivered by Rajat Kakar, VP, Head of Product Related Services Business, Fujitsu as he tackled the question of what leadership will look like in the...

Field Service News @ Service Management Expo 2015 – Interviews Day 2

Sep 18, 2015 • videoFujitsulive at smeMartin SummerhayesIFSService Management Expo. Cubit Transportation Syst

The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the hear of the action hosting the Field Service Solutions Zone.

#FSN20 – The Twenty most influential people in field service: Part Four

Feb 19, 2015 • FeaturesaberdeenAly PinderFSN20FujitsuFuture of FIeld ServiceHilbrand RustemaMartin SummerhayesNoventumBill PollockIBMSteve DowntonSteve StreetStrategies for Growth

Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a...

Talking Strategy with the Billion Dollar Man.... Martin Summerhayes, Fujitsu (Part Two)

Aug 13, 2014 • FeaturesManagementFujitsumanagementMartin Summerhayes

In part one of this exclusive interview we looked at Martin Summerhayes extraordinary career to date. Now in the concluding part Fujitsu's Head of Business Development talks about what drives him forward...  

Talking Strategy with the Billion Dollar Man.... Martin Summerhayes, Fujitsu

Jul 30, 2014 • FeaturesManagementFujitsumanagementMartin SummerhayesInterviewStrategy

In part one of this exclusive two part interview Field Service News Editor, Kris Oldland talks to Martin Summerhayes of Fujitsu, about his spending over two decades as a pioneer in the field service industry... 


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