Health and Safety: Sub-Contractors and Global Implementation

Mar 04, 2020 • FeaturesManagementFSN ThinkTankhealth and safety

Health and safety is becoming more prominent in service. Engineers who work remotely are more susceptible to risk and firms are now recognizing the hazards they face daily. Following a Field Service News Think Tank held in London November 2019,...

A Workplace Safety Culture

Feb 27, 2020 • FeaturesManagementFSN ThinkTankhealth and safety

Workplace health and safety has come a long way in recent years. Companies are now more aware of the affect that workplace incidents can have on their employees as well as the financial implications it brings. It’s a shift prompted by stringent...

Lone Working and Driver Safety

Feb 20, 2020 • FeaturesManagementFSN ThinkTankhealth and safetydriver safety

It is an unavoidable fact of field service delivery that our engineers and technicians invariably spend as much time behind the wheel of their vehicle as they do with our customers. Whilst we are all of course trying to reduce ‘screen-time’ as...

Lone Working and Mental Health

Feb 13, 2020 • FeaturesManagementFSN ThinkTankhealth and safety

One of the unfortunate aspects of modern times is the increasing rise in mental health challenges as our society becomes more and more pressurised. Field service engineers and technicians, who are often lone workers are particularly vulnerable to...

FSN Think Tank Sessions: The importance of the field service engineer (part one)

Nov 21, 2017 • FeaturesManagementAstroFSN ThinkTankKeith WilkinsonWaters IncClickSoftwareDarren ThomasSteve Smith

In September this year Field Service News and ClickSoftware teamed up to launch the FSN Think Tank Sessions. The idea was simple to bring together a selection of senior field service professionals from different industries and and different...


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