ARCHIVE FOR THE ‘first-time-fix’ CATEGORY

Maintaining Tech Is Keeping The High- Street Alive And Kicking...

Nov 07, 2018 • FeaturesLogisticsmobile workforce managementRetailbyboxClaudine Mosserifield servicefield service managementfirst time fixService LogisticsService ManagementField Service TechnologiesParts and Inventory Management

Claudine Mosseri outlines how in an age of increasing consumer power it is critical field service engineers are able meet SLAs and explains how technology in service logistics is making that happen...

The benefits of outsourcing the field service supply chain

May 16, 2018 • FeaturesLogisticslogisticsPUDObyboxClaudine Mosserifield service managementfirst time fixService Logisticsservice supply chain

Ensuring your field service engineers are best positioned to deliver a first-time fix becomes a moot point unless you have an efficient service supply chain.

White Paper Overview: First-Time Fix Resolution and Improving Customer Service

Oct 05, 2016 • FeaturesAstearesourceswhite papersWhite Papers & eBooksfirst time fixsoftware and apps

Resource Type: White Paper Published by:  Astea International Ltd Title: Standing alone or part of a bigger picture?

A Fix for First-Time Fix Rates

Sep 28, 2016 • FeaturesManagementAsteamanagementfirst time fix

Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit writes Astea's ...

Infographic: The importance of first time fix rates

Sep 21, 2016 • FeaturesAsteainfographicsresourcesfirst time fixinfographicSoftware and Appssoftware and apps

Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.

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