ARCHIVE FOR THE ‘field-service-technology’ CATEGORY

Are business silos affecting your productivity?

Apr 18, 2019 • FeaturesManagementcloudfield service technologyService GeeniGary Jones

Gary Jones from Service Geeni talks about how cloud-based field service technology can help tackle the problem of business silos.

Technology Buyers Favour Spreading The Cost of Mobile Workforce Computing

Dec 24, 2018 • HardwareNewsPanasonicfield servicefield service technologyhardwareruggedService ManagementTOughbookEnterprise ComputingMobile Workfirce Computing

Technology buyers are in favour of spreading the cost of equipping their mobile workforces with notebooks, tablets and handheld devices, the latest research reveals.

Technology brings futuristic remote maintenance to the present

Dec 19, 2018 • FeaturesAftermarketARAugmented RealityFuture of FIeld Servicefield servicefield service softwarefield service technologyMika KarailaService MangementValmet

In the third from our series of articles looking at the key speakers at this year's Aftermarket business conference, Copperberg's Mark McCord reflects on an exciting presentation given by Mika Karaila, Valmet on the potential of Augmented Reality...

Intel and Huawei Achieve World‘s First 2.6GHz 5G Interoperability Testing under SA

Dec 18, 2018 • NewsFuture of FIeld ServiceEnterprise Mobilityfield servicefield service technologyIoTHuaweiIntel

With field service becoming increasingly dependent on mobile computing and the IIoT the advent of 5G could be a significant boost to productivity in many ways so it was interesting to note that earlier this month Intel and Huawei announced that...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsCustomer Effect ScoreCustomer Servicemobile workforce managementNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic Updates

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Research Analysis: The Ubiquity of Mobile in Field Service

Dec 17, 2018 • videoFeaturesAsteaKris Oldlandmobile workforce managementEnterprise Mobilityfield servicefield service managementField Service Newsfield service technologyService ManagementSoftware and Appsbusiness softwareBusiness TechnologyEnterprise SoftwareJohn Hunt

In this final excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea as they discuss the ubiquity of mobile devices in field service...

Refrigeration experts launch new 24-hour emergency service specifically for care home industry this Christmas

Dec 14, 2018 • ManagementNewscustomer satisfactionCustomer Servicefield servicefield service technologyServiceColdtraila

The UK’s largest provider of fridge and freezer trailers has launched a new 24-hour emergency service specifically for the care home industry to provide extra storage space ahead of Christmas.

Anywhere, anytime – Proact shapes new working paradigm at iba AG

Dec 13, 2018 • NewscloudEnterprise Mobilityfield servicefield service technologyIT ServicesSoftware and AppsEnterprise Workingiba AGMobile WorkingProact

In today’s digitalised world, employees must have access to databases and communication applications wherever they might be and on whatever device they wish to use. The fixed workstation generation is over. With more than 140 employees in 20...

New GPS tracking system allows companies to manage assets in a smarter and more efficient way

Dec 11, 2018 • Fleet TechnologyNewsfleet technologyVerizon Connectfield servicefield service technologyfleet managementtelematicsAsset MaintenanceGPS TrackingLocation Based

Verizon Connect is expanding its fleet management system REVEAL with a solution that enables businesses in the UK to manage assets in addition to their fleet of vehicles.

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionCustomer Servicemobile workforce managementBill Pollockfield servicefield service managementfield service technologyStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

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