ARCHIVE FOR THE ‘field-service-technology’ CATEGORY

Technology Buyers Favour Spreading The Cost of Mobile Workforce Computing

Dec 24, 2018 • Enterprise Computingfield servicefield service technologyHardwarehardwareMobile Workfirce ComputingNewsPanasonicruggedService ManagementTOughbook

Technology buyers are in favour of spreading the cost of equipping their mobile workforces with notebooks, tablets and handheld devices, the latest research reveals.

Outotec’s value pricing journey

Dec 24, 2018 • AftermarketAftermarket PricingcopperbergFeaturesfield servicefield service technologyInventory ManagementLogisticsMartin BrändströmOutotecparts managementPricingService LogisticsSpare Parts Pricing

The process of creating a price that reflects a company’s soft value is truly a journey. Reaching directly into a world where your products and services serve your customers, the value/price journey is an intense process in which companies can...

Technology brings futuristic remote maintenance to the present

Dec 19, 2018 • AftermarketARAugmented RealityFeaturesfield servicefield service softwarefield service technologyFuture of FIeld ServiceMika KarailaService MangementValmet

In the third from our series of articles looking at the key speakers at this year's Aftermarket business conference, Copperberg's Mark McCord reflects on an exciting presentation given by Mika Karaila, Valmet on the potential of Augmented Reality...

Intel and Huawei Achieve World‘s First 2.6GHz 5G Interoperability Testing under SA

Dec 18, 2018 • Enterprise Mobilityfield servicefield service technologyFuture of FIeld ServiceHuaweiIntelIoTNews

With field service becoming increasingly dependent on mobile computing and the IIoT the advent of 5G could be a significant boost to productivity in many ways so it was interesting to note that earlier this month Intel and Huawei announced that...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • appointment bookingCHange ManagementClickSoftwareCustomer Effect ScoreCustomer ServiceFeaturesfield servicefield service managementfield service softwarefield service technologyLive Traffic UpdatesManagementmobile workforce managementNPSPaul WhitelamService ManagementSoftware & Apps

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...

Research Analysis: The Ubiquity of Mobile in Field Service

Dec 17, 2018 • Asteabusiness softwareBusiness TechnologyEnterprise MobilityEnterprise SoftwareFeaturesfield servicefield service managementField Service Newsfield service technologyJohn HuntKris Oldlandmobile workforce managementService ManagementSoftware and Appsvideo

In this final excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea as they discuss the ubiquity of mobile devices in field service...

Refrigeration experts launch new 24-hour emergency service specifically for care home industry this Christmas

Dec 14, 2018 • Coldtrailacustomer satisfactionCustomer Servicefield servicefield service technologyManagementNewsService

The UK’s largest provider of fridge and freezer trailers has launched a new 24-hour emergency service specifically for the care home industry to provide extra storage space ahead of Christmas.

Anywhere, anytime – Proact shapes new working paradigm at iba AG

Dec 13, 2018 • cloudEnterprise MobilityEnterprise Workingfield servicefield service technologyiba AGIT ServicesMobile WorkingNewsProactSoftware and Apps

In today’s digitalised world, employees must have access to databases and communication applications wherever they might be and on whatever device they wish to use. The fixed workstation generation is over. With more than 140 employees in 20...

New GPS tracking system allows companies to manage assets in a smarter and more efficient way

Dec 11, 2018 • Asset Maintenancefield servicefield service technologyfleet managementFleet Technologyfleet technologyGPS TrackingLocation BasedNewstelematicsVerizon Connect

Verizon Connect is expanding its fleet management system REVEAL with a solution that enables businesses in the UK to manage assets in addition to their fleet of vehicles.

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • Bill PollockCustomer Experiencecustomer satisfactionCustomer ServiceFeaturesfield servicefield service managementfield service technologyManagementmobile workforce managementStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

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