ARCHIVE FOR THE ‘field-service-technicians’ CATEGORY

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

Reflections On Beyond Great Service

Dec 11, 2018 • FeaturesManagementmobile workforce managementfield servicefield service managementfield service techniciansJim BastonService ManagementService RevenueSelling Service Beyond Great Service

I was asked recently if my thinking has evolved since writing Beyond GREAT SERVICE, The Technician’s Role in Proactive Business Growth. The book is based on the premise that field service professionals add tremendous value when they use their...

Survey Shows More Than Half of Field Engineers See No Future in Their Careers

Nov 26, 2018 • FeaturesManagementmobile workforce managementfield servicefield service engineersfield service managementfield service techniciansfield service technologyservice engineersService Management Technology

A recent survey has revealed that 88% of field engineers see no opportunity to progress in their careers.

How Service Automation Helps Enhance Customer Satisfaction and Optimise Operational Effectiveness

Oct 16, 2018 • FeaturesCustomer Experiencecustomer satisfactionmanuel grenacherfield servicefield service automationfield service managementfield service techniciansService ManagementSoftware and Appsmobile workforce scheduling

Manuel Grenacher discusses why Automation is set to play a crucial part in the two key pillars of field service success, operational effectiveness and customer satisfaction...

ServiceMax from GE Digital Unveils Next-Generation Field Service Management Solution to Help Customers Drive Innovation in Service Delivery

Oct 04, 2018 • Newsmobile workforce managementfield servicefield service managementfield service techniciansGE DigitalService ManagementservicemaxSoftware and Appssoftware and apps

ServiceMax from GE Digital, a leading provider of field service software, today announced a major new release of Predix ServiceMax Field Service Management (FSM), a next-generation field service offering that brings new ways of working to all...

How embracing digital can make your service operation safe, reliable and optimised....

Sep 03, 2018 • FeaturesABBFuture of FIeld Servicehealth and safetymobile workforce managementOil and Gasfield servicefield service managementField Service Managerfield service techniciansField Service USAInternet of ThingsIoTService ManagementAsset PerformanceField Service DirectorKevin StarrRemote MonitoringService Automation

Kris Oldland, Editor-in-Chief, Field Service News talks to Kevin Starr of ABB's Oil and Gas Division, to get his take on just how pivotal it is we all get on board with the digitalisation agenda…

CSG unveils Uber-like profile for field service technicians

Jun 27, 2018 • NewscrowdserviceCSGmobile workfoirce managementfield servicefield service techniciansservice techniciansSoftware and AppsUber for Field ServiceUberisationUberization

CSG the trusted partner to simplify the complexity of business transformation in the digital age now offers even more ways for Pay-TV and other service providers to proactively communicate in real-time with consumers about their service...

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