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Reflections On Beyond Great Service

Dec 11, 2018 • Featuresfield servicefield service managementfield service techniciansJim BastonManagementmobile workforce managementSelling Service Beyond Great ServiceService ManagementService Revenue

I was asked recently if my thinking has evolved since writing Beyond GREAT SERVICE, The Technician’s Role in Proactive Business Growth. The book is based on the premise that field service professionals add tremendous value when they use their...

Survey Shows More Than Half of Field Engineers See No Future in Their Careers

Nov 26, 2018 • Featuresfield servicefield service engineersfield service managementfield service techniciansfield service technologyManagementmobile workforce managementservice engineersService Management Technology

A recent survey has revealed that 88% of field engineers see no opportunity to progress in their careers.

How Service Automation Helps Enhance Customer Satisfaction and Optimise Operational Effectiveness

Oct 16, 2018 • Customer Experiencecustomer satisfactionFeaturesfield servicefield service automationfield service managementfield service techniciansmanuel grenachermobile workforce schedulingService ManagementSoftware and Apps

Manuel Grenacher discusses why Automation is set to play a crucial part in the two key pillars of field service success, operational effectiveness and customer satisfaction...

ServiceMax from GE Digital Unveils Next-Generation Field Service Management Solution to Help Customers Drive Innovation in Service Delivery

Oct 04, 2018 • field servicefield service managementfield service techniciansGE Digitalmobile workforce managementNewsService ManagementservicemaxSoftware and Appssoftware and apps

ServiceMax from GE Digital, a leading provider of field service software, today announced a major new release of Predix ServiceMax Field Service Management (FSM), a next-generation field service offering that brings new ways of working to all...

How embracing digital can make your service operation safe, reliable and optimised....

Sep 03, 2018 • ABBAsset PerformanceFeaturesfield serviceField Service Directorfield service managementField Service Managerfield service techniciansField Service USAFuture of FIeld Servicehealth and safetyInternet of ThingsIoTKevin Starrmobile workforce managementOil and GasRemote MonitoringService AutomationService Management

Kris Oldland, Editor-in-Chief, Field Service News talks to Kevin Starr of ABB's Oil and Gas Division, to get his take on just how pivotal it is we all get on board with the digitalisation agenda…

CSG unveils Uber-like profile for field service technicians

Jun 27, 2018 • crowdserviceCSGfield servicefield service techniciansmobile workfoirce managementNewsservice techniciansSoftware and AppsUber for Field ServiceUberisationUberization

CSG the trusted partner to simplify the complexity of business transformation in the digital age now offers even more ways for Pay-TV and other service providers to proactively communicate in real-time with consumers about their service...


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