Find all about Synchroteam, how they could help your field service organisation below and how to get in touch with them below...
ARCHIVE FOR THE ‘field-service-software-providers-directory-listing’ CATEGORY
Find all about Synchroteam, how they could help your field service organisation below and how to get in touch with them below...
Comarch Contact Information:Web: https://www.comarch.com/field-service-management/contact/ Email: firstname.lastname@example.org
Comarch Contact Information:Web: https://www.comarch.com/field-service-management/contact/
Services Provided by Comarch
Mobile app for technicians:
- Quick access to tasks calendar
- Messaging with colleagues – when necessary, contact with your team to explain complex issues
- Mobile support for common field activities such as taking photos, making videos, tagging and attaching documents directly from customer’s premises, adding visit notes or site dedicated information
- Location and route planning
- Warehouse module to check the availability of equipment
- Offline mode support
- Status updates – update your work order status in real time to inform supervisors, dispatchers and managers about your work performance
- App-to-app integration: extended options such as navigation, code scanning and online diagnosis
- Signatures and quality surveys.
App for supervisors/dispatchers:
- Dedicated real-time map and calendar of workers’ performed tasks
- Absence notifications – receive information from workers about their absence, and confirm details on your mobile device
- Information about task statuses updated in real time
- Automated system-generated suggestions to choose the right person for the task, based on location, calendar, list of tasks and history
All About Comarch's FSM Solution
Comarch is a global supplier of software and services to some of the world’s largest brands, such as Telefónica, Deutsche Telekom, Vodafone, KPN and Orange. We offer a wide range of products and an extensive portfolio including BSS/OSS solutions for telecoms, ERP, CRM, field service management system and IoT devices. Having completed more than 2 000 IT projects and implemented software in more than 40 000 companies worldwide, Comarch is considered a reliable system provider.
Comarch has over 25 years of experience in multiple industries providing end-to-end field service management solutions that serve numerous business processes, support decision making in real time, and enable the delivery of top level customer service. Comarch FSM is the software of choice for MegaFon, TVCable Group, Viasat, Orange, Warta, Vectra, and Kruk Group.
Comarch FSM is an end-to-end modular solution which allows:
- Automation and cost optimization of service delivery processes in areas such as resource management, service request management, planning and scheduling, business management, work order execution, communication and asset management
- Performance monitoring in real time
- Reactive and proactive management of service tasks
- Improving the level of service quality
Our product includes
- Over 50 options available to automate field service delivery
- Possibility to process tens of thousands of work orders in no time
- Modularity – our system allows the selection of components which are valid for the business purposes
- High configurability from WEB GUI - prepared for any business change, and easily adjustable in minutes to align with any new business reality. All changes can be introduced by configuration and without system restart. API adjusts automatically to new attributes in the process
Comarch’s team offers:
- Personalized approach to problem solving – we understand that each industry faces various internal challenges which change over time, and we adjust to those needs by personalized offers
- Support with workflow configuration to ensure optimal process management.
CASE STUDY: INCREASING THE EFFICIENCY OF FIELD SERVICE MANAGEMENT: VIASAT, INC.
CASE STUDY: OPTIMIZING MOBILE CLAIMS WITH COMARCH MOBILE CLAIMS ADJUSTER: WARTA
CASE STUDY: BUILDING A COMPREHENSIVE MULTI-LEVEL CUSTOMER SERVICE EXPERIENCE WITHIN FIELD SERVICES: TVCABLE
- Krzysztof Zielosko
Director of Network Support Tools, Orange Polska
"Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which allows us to provide an excellent customer experience in fulfilling customer orders”.
- Brian Crouthers
Director of Field Operations, ViaSat Inc.
"The field service management system is the next step forward in pursuing our customer-centric strategy, as it will ensure that technical support is in the precise location where it is needed, right on time, and which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market".
- Jorge Schwartz
President of TVCable
"Inspection and claim adjustment in the field are operationally critical elements for us, and generate high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field”.
- Rafał Stankiewicz
Vice-President, Warta S.A.
Contact information:Phone: +1-877 573 4353 Web: www.fieldnation.com Email: email@example.com
Contact information:Phone: +1-877 573 4353
Services Provided by Field Nation:
All About Field Nation:
Field Nation brings companies and workers together to do great work. By connecting technicians to organizations in one easy-to-use platform and mobile app, Field Nation solves a critical challenge all service leaders worry about: accessing skilled labor. Unlike traditional job boards and labor platforms, Field Nation is built specifically for short-term, on-site service work. Businesses can build their flexible workforce for any skill, scout potential workers in every postal code, and organize go-to service crews fast. Tech professionals can search for work that fits their schedule, build their reputation and get paid within days of project completion. Our mission is to match every contractor with the right job and connect every service team to professionals who care as much about the work as they do.
Latest Videos from Field Nation:
Latest Resources from Field Nation:
Whitepaper - The Future of the Field Service Workforce
As technology transforms how companies interact with customers, field service organizations face particular challenges in adapting their business models to meet rising customer like.expectations. This whitepaper outlines what what the future of the service workforce might look like.
Contingent Labor Cost Savings Calculator
Technician Coverage Map
This map represents the number of providers in each county who have request work in the last year. To use the map:
- Select an industry
- Select a state
- Select a city
"The networking of techs across the United States at the accessibility of our fingertips. I like the reviews and profiles we are given of each technician that allows us to feel like we know the tech on a more personal level. I like that techs can be reviewed, giving us a better idea of who we are hiring on for a job."
Services Provided by Cognito iQ:
- Mobile Workforce ManagementDepot repair
- Operational Performance Management
- Dynamic Scheduling[/unordered_list]
About Cognito iQ:
Cognito iQ Mobile Our industry specific mobile workflow is fully configurable and based on 23 years experience working with service organisations.
It seamlessly guides field workers through their activities creating an electronic timesheet.
Cognito iQ OPM (Operational Performance Management) Real-time data from the field presented in clear, easy to understand dashboards.
Plus, the ability to drill down into granular detail for a thorough understanding of operational performance.
[quote]“With Cognito iQ we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition - Bruce Ginnever, VP OPERATIONS, STANLEY SECURITY EUROPE
Understand your service organisation at every level:
Cognito iQ features:
- Standard API
- Compatible with 4rd Party software
- Cross-Platform capability
News & Features from Cognito iQ:
Cognito iQ, a leading provider of cloud-based management solutions for the mobile workforce, has been selected by Argos to power the delivery intelligence for its Fast Track service, the first same day UK wide delivery service from a high street retailer...
Contact information:Key Contact: John Hunt Phone:+44 (0) 1628 915 100 Web: www.astea.com Email: firstname.lastname@example.org
Contact information:Key Contact: John Hunt
Phone:+44 (0) 1628 915 100
Services Provided by Astea:
- Customer management
- Depot repair
- Service management
- Asset management
- Scheduling optimisation
- Contract & warranty management
- Forward & reverse logistics management
- Mobile workforce management
Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including; customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimisation.
Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy.
Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction
Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostics; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.
Our market-proven solutions enable companies to:
- Streamline and automate business processes
- Reduce the contract-to-cash cycle
- Identify incremental sales opportunities and improve revenue recovery
- Eliminate non-value added workflows
- Enhance resource utilisation and reduce downtime
- Coordinate efforts of sales, marketing and service organisations
- Improve compliance with Service Level Agreements (SLAs), contracts and warranties
- Synchronize every customer touch point for increased customer satisfactio
Latest Video from Astea
Watch the On-Demand Webinar now to learn about:
- The current state of field technician labor force
- Profile of real-life millennial technicians
- How to improve your technician recruiting, hiring, training and development
- Explore contingent and third-party workforces
Resources from Astea
Infographic: 6 Biggest Field Service Trends for 2018
According to TSIA’s State of Field Services, there are 6 major trends you must understand if you want to succeed in 2018 and beyond.
Download the infographic to learn how to embrace all 6 field service trends including:
- How to evolve from response-time contracts to resolution-time service contracts
- What innovative service offering can help your clients get higher ROI on equipment
- How “digital twins” help hardware manufacturers offer ‘Product-as-a-Service’ models
- How to get paid a fair price for the value you create by adding capabilities to meet new customer demands
Aberdeen Report: A Maturing Mobile Field Service Landscape
As mobile field service evolves beyond location tracking, here’s what needs to be in your mobile strategy if you don’t want to fall behind.
Download the Aberdeen report to learn:
- The top challenges “Mature” mobile field service organizations are facing
- Best practices for connecting offline systems to always-on environments
- Key considerations for upgrading your mobile infrastructure
- How to improve knowledge management and track service performance in real-time
Services Provided by Help Lightning:
Merge local, remote collaborative video streams to give/receive interactive help
About Help Lightning:
Help Lightning develops and delivers superior mobile communication, collaboration and cognition through merged reality and virtual interactive presence for users needing help solving problems, currently across 50 countries.
Our patented technology accelerates and simplifies the way knowledge is exchanged, information is learned and problems are solved.
Mobile merged reality and virtual interaction allows for digital merging of two realtime views, blending local and remote collaborative video and audio streams to give or receive interactive help anywhere.
We’ve reimagined how businesses, customers and employees are able to give and receive help. By making an experience that is easy, fast, intuitive and expansive, we’ve eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person.
Go beyond the value and ROI of improved operations: quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips and differentiate the way your products are sold, implemented and serviced.
Technical, healthcare, manufacturing, and service experts can show a resolution, not just describe it, even when thousands of miles away. Visually collaborate, assist with issues, and resolve problems as though you were working side-by-side with a colleague or customer.
Getting started is easy. Download the app for any iOS or Android mobile device and start helping and sharing ideas instantly.
No other special equipment is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help.
Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.
Once you’re in a merged reality call with a colleague, customer or friend, simply tap to choose whether you’re giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.
News and features from Help Lightning:
We look at what Help Lightning are terming Mobile Merged Reality, An innovative mobile solution goes beyond augmented reality (AR) to redefine the future of help…
Services Provided from IFS:
- Software for Field Service & Asset Management
- Optimised Workforce Scheduling
- Mobile Workforce Management</li>
- Service Contract Management
- Field Service & Asset Management
All about IFS:
IFS Enterprise Service Management –software solutions for service and asset management, real-time scheduling and mobile workforce management.
IFS develops, implements and supports unique workforce and planning software, built to respond immediately in real-time to real-world events, giving the insight you need to drive service delivery improvements.
IFS is a leading global enterprise software vendor to industries where asset management, manufacturing, field service management, supply chain management, or project management are core disciplines.
More than 2,100 companies in over 60 countries rely on IFS Applications™, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability and low total cost of ownership in its targeted industries. IFS employs 2,800 worldwide.
Latest video from IFS:
Latest Resources from IFS:
The most significant moments in business begin with the arrival of an idea. An idea that is so profound and far-reaching that nothing will ever be the same again.The idea in question is mobility. Martin Gunnarsson, Director of research and strategy IFS discusses the benefits of enterprise mobile solutions in detail. Click here for instant access (no registration required)
IFS explore how companies implementing enterprise technology to optimise field service scheduling and management have a wide range of options, with a variety of software available to help manage the route and schedule of field service technicians and others that need to be dispatched to remote sites in order to carry out their work. Click here for instant access (no registration required)
Products and services from GeoPal:
- SaaS / Web Management System
- Mobile App – Android (mobile phones and tablets) and iPhone
- Customisable Mobile Forms / Mobile Data Capture
- Scheduling and Dispatch
- Workforce Optimisation
- GPS Location Tracking
- Route Replay
- Mapping and GIS
- API Integration
- Asset Management
- Lone Worker Protection
GeoPal is a cloud service and mobile app for companies that need to manage a field based workforce.
GeoPal is used across industries including field service, facilities management, home healthcare, engineering & surveying, transport & logistics, and the public sector.
While these industries are diverse, they have a common set of needs:
- See the real-time location of field workers and the jobs they are working on,
- Increase field worker productivity
- Eliminate paperwork and collect information from the field
- Provide proof of delivery for work done or services provided.
With better visibility of worker locations, scheduling of jobs is more efficient, and because information captured in the field is sent instantly and securely to the office without the need for data re-entry later, workers can complete more jobs per day.
Businesses no longer suffer from lost or delayed paperwork, and the improved efficiency of data transfer means invoices can be issued faster, increasing cash flow.
GeoPal’s customisable mobile forms can capture customer signatures, photos, barcodes or RFID scans, and a variety of data formats and transmit the information instantly to the office. The office administrator can view worker, asset and customer locations on the map, schedule and dispatch job information to worker’s mobile phones, and configure assets, reports, and lone worker protection settings.
This gives better visibility and control of business operations, improves productivity and accuracy of work completed in the field, and enables increased cash flow by issuing invoices and customer reports faster.
If you have existing internal systems, into which you are re-entering data from spreadsheets or paper forms, GeoPal can be used as a complementary mobility solution. Our powerful and flexible APIs let you connect GeoPal to existing systems (HR, CRM, Finance), ensuring the secure transfer of information between field and office to add mobility and improve reporting for your business.
GeoPal is used by customers in USA, Ireland, UK, Middle East and Africa. Customers on average see a 20% improvement in productivity and up to 50% reduction in administration costs by using GeoPal mobility solutions.
Visit www.geopalsolutions.com for a free trial, to see the difference GeoPal can make to your business.
Latest Video from GeoPal:
GeoPal Solutions for Field Service
Geopal company overview:
Resources from GeoPal:
Case Study: Telecommunications
GeoPal mobility solution improves visibility and location tracking while reducing costs for businesses providing field services to the Telecommunications Sector. Click here to read more (instant access, no registration required)
Services Provided by ClickSoftware:
- Mobile Workforce Management
- Enterprise Mobility
- Optimised Scheduling
- Shift Planning
- Demand Forecasting
- Capacity Planning
- Enterprise App Store
- Cloud offerings
- SMB packaged solution
ClickSoftware is defining field service engagement, empowering the world's most customer-centric and demanding organisations to optimise the full potential of every service interaction.
With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.
Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day.
The company is the recognised market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.
Latest video from ClickSoftware
Latest News & Features from ClickSoftware:
ClickSoftware, a leading provider of field service management solutions for the enterprise, today introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. Read more here...
ClickSoftware have for a long time been seen as a key leader amongst field service solution providers. But the sector has gone through rapid evolution within the last few years with technology moving forward whilst the market becomes ever more competitive. Read more here...
Be social and share this info
- Field Service Management Software
- CRM & Service Management
- Contact Centre Software
- Self-Service Technology
- Parts & Stock Management
- Mobile Workforce Apps
- Service Desk Software
- Scheduling & Workforce Optimisation
- Mobile Field Sales
- Business Intelligence & Analytics
IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector.
From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfaction, upsell and customer loyalty.
Latest video from IFS-mplsystems:
Latest Resources from IFS-mplsystems:
7 Key Steps to Achieving Customer Service Excellence in the Service Industry
This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry... click here to view the white paper
Evaluation of the top three customer self-service technologies for field service
This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets... click here to view the white paper
For more white papers from mplsystems visit mplsystems.com/resources