Mize Contact information:Key Contact: Michael Blumberg, CMO Phone: +1 813-897-2666 Web: www.m-ize.com Email: firstname.lastname@example.org
Mize enables durable goods manufacturers to Optimize Service Experience and Maximize Customer Lifetime Value.
We optimize all post-sale service interactions from product registration to trade-in to deliver a seamless experience during the entire customer lifecycle. You can replace disparate applications and data silos with a unified platform for managing your Install Base, Warranty, Service Contracts, Product Support, Field Service, and Service Parts. Mize focuses on delivering best-in-class solutions exclusively for Discrete Manufacturers and their service value chain partners.
Our ROI and Value:
Mize customers realize tangible and immediate ROI by unlocking value from the existing customer and product install base:
Mize Smart Blox are modular and cost-effective building blocks to simplify and enhance all your service interactions.
Mize Solutions interconnect service interactions into customer journeys making it easier for your customers to do business with you.
Mize enables High Value Durable goods value chain (Manufacturers, Distributors, Dealers, and Service Centers) to deliver superior customer service and support.
Mize solutions address the unique challenges and opportunities of the companies with:
Mize enable durables goods companies in the following industry to optimize service experience and maximize customer lifetime value: Heavy Equipment, Appliances, Automotive, Transportation, Industrial Equipment, Medical Equipment, and SMB Manufacturers.
ServicePower, recognised by Gartner as a visionary in the 2014 Magic Quadrant for Field Service Management, provides a global, connected, end-to-end field service management platform, which includes[unordered_list style="bullet"]
All about ServicePower:
ServicePower provides connected field services solutions that bring together the customer and the dispatch centre, technician, claims and warranty processes, parts, the contracted workforce, assets, mobility, business intelligence, and social collaboration.
ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform.
This is the ServicePower difference.
A detailed exploration of the trends, technologies and emerging business models appearing in field service including a look at the key field service trends, the confusing field service management landscape, flexible field service management software and a look at the Gartner Magic Quadrant for field service management...
Click here to read more...
The world of schedule and route optimisation has been with us for many years. ServicePower is one of the longest-standing vendors who helped innovate and develop the market and its identity. The Mobile Workforce Management market maybe isn’t as established yet as the more traditional Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) counterparts but it is fast-growing in terms of maturity, acceptance, and demand.
Kirona’s innovative field service technology enables organisations with a mobile workforce to improve productivity, customer service, field based worker visibility and reporting, whilst reducing costs.
Kirona’s suite of solutions includes Xmbrace DRS.
This leading dynamic resource scheduling tool is currently used by over 350 organisations to efficiently plan and dynamically schedule their field based work force.
Kirona’s Job Manager mobile application connects centralised teams with their field-based workforce in real time and is currently trusted by over 350,000 field based workers.
Kirona’s InfoSuite software enables smarter decisions with real-time actionable insight.
It provides a holistic view of operations, visibility of key performance indicators and the ability to quickly drill down on the underlying detail.
Kirona’s leading edge, innovative technology individually delivers significant value to field service organisations and when combined, they deliver a unique advantage.
Clearwater’s continued success meant that it soon began to outgrow its existing working processes and needed to adopt a strategy for managing its workload more efficiently.
In an average month Clearwater was carrying out around 11,000 jobs, leading to 30,000 written reports created in the field, using around 50,000 pieces of paper.
Click the link above to find out how they improved their service delivery with Kirona'...
In recent years the company has faced the challenge of simplifying the Carpetright sales journey for both customers and staff. For 25 years, Carpetright’s home consultants used a paper-based diary system to schedule home visits.
Customers often needed to wait days for a home consultant to manage an increasingly demanding workload through outdated management systems.
Click the link above to find out how they improved their service delivery through implementation of Kirona's solution...
Kirona helps organisations to deliver exceptional field-based services in the most cost-effective way possible. We do this by providing our clients with a suite of applications that enables them to manage their end-to-end service processes and to seamlessly link field-based workers with central functions.
Click the link above to find out more....
Oneserve is an award winning Field Service Management Software Solution; supporting a wide range of industries in getting the most out of their field based teams.
Not only is our powerful system clear, robust and flexible, our software is easy to implement, provides you with valuable knowledge about your business and personnel, generates significant efficiencies within your team, improves productivity of your workforce and delivers exceptional customer experience.
Unlike other providers, the key difference we provide is you - the ability to configure and implement the software yourself, giving you more control whilst saving on cost.
Our Cloud-based system will allow you to:
“In the last six months we’ve increased productivity by a further 25% by working closely with the Oneserve team” Phil Pemberton, SOVINI
Merseyside-based Vivark is a social enterprise providing
facilities management and building maintenance services
to over 14,000 properties in Knowsley. Click here to read more
Sovini Property Services provides day-to-day building
repairs and investment works to over 16,000 homes in
the North West. Click here to read more
It is very easy to say that field service operations should run more smoothly, it’s far harder to say how - and even harder to make it happen. This whitepaper identifies the most common pitfalls and highlights strategies to both identify weaknesses and make improvements.
Highly efficient field operations are the bedrock of competitive advantage and revenue growth. Any gap in efficiencies will hamper service delivery and damage the customer experience, often leading to detrimental financial and reputational costs. Find out how to capture efficiency here...
The top strategic action for two-thirds of service organisations is to develop or improve the metrics or KPIs used to measure field service performance1 . And yet only 18 percent of companies believe they have the skills necessary to gather and use insights effectively.
At ServiceMax, our mission is to help service businesses deliver the best field service possible to their customers. We do this by helping customers perfect their service delivery process, drive revenue growth and not just satisfy customers, but delight them.
We make software that makes field service smarter, more efficient and more profitable. Our cloud-based software automates the complete field service lifecycle from contract entitlements to scheduling optimisation, from inventory and parts logistics to real-time customer and partner portals.
Forget old school service management with spreadsheets and silos of information. Dismiss the mediocre “dispatch and repair” service of yesterday and image field service delivered with technology that is powerful, easy-to-use, mobile, and collaborative.
We’re helping our customer rethink field service by delivering:
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as effectively as possible. However, we are working in a market place where both economic pressures and customer demands have risen to greater levels than possibly ever before and sometimes it may seem like this ‘simple’ objective is becoming...
Drawing on research from Gartner, Aberdeen, The Service Council and Forrester as well as a real life case study the ebook gives insightful and refreshingly impartial advice on how technologies such as cloud, SaaS, big data and analytics, smart phones and tablets and optimised scheduling engines can be brought together to empower organisations to adopt a fully 360° view of the service they deliver.
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Zylog Systems Ltd is a listed 18 year mature global SI and industry solution provider with presence in 9 countries across the globe and global turnover of £450m.
Zylog’s flagship enterprise grade field service management solution FieldPower has been in the market for 12 years and caters to 48000 global users across 15 countries and 25 enterprise field service organisations. Built on .Net framework and having the highest standards of flexibility to align to service business workflow, the solution has catered to Telecom Giants like MCI Volt, Verizon, Saudi Telecom, Singapore Telecom, Retail giants like Bestbuy, Manufacturing Giants like Daikin Japan, International Facilities Organisation in the UK, Network and Cabling industry, Insurance Inspection business and a wide range of field services organisations.
The solution is equipped with the IQ of today’s field work force and functional flexibility of any enterprise grade application. The FieldPower practice also offers service management consultancy and device H/W consultancy to give the customer a robust and over-arching solution under one roof with the single-minded aim of optimising service workflows.
Being a global technology vendor with deep system integration expertise at the core, FieldPower has been built to interact and integrate with any ERP, third-party, in-house or bespoke systems to give you total control while handshaking with existing system landscape.
FieldPower also brings in it’s value to cost of deployment and TCO as FieldPower team works with you to derive the most advantageous license and deployment model.
Contact us to get a flavour of the solution that has accomplished service milestones and service profitability through infusing technology, domain know-how, process control and simplification all under a single solution called FieldPower.
Find out all of the key information you need to know about Field Power and Zylog systems in one convenient page! Click here to find open a copy in your browser
A series of of case studies from a wde range of industries highlighting how FIeld Power can assist in your mobile workforce needs. Click here to find open a copy in your browser
Jul 17, 2013 • Columbus • Columbus Field Service • Microsoft Dynamics 365 • Microsoft Field Service • Directory • Field Service Management Software • Field Service Management Solutions • Field Service Software Providers • Service Management Software • software and apps
Columbus A/S configures and implements Microsoft Dynamics 365 for Field Service
Re-imagine Field Service With An Entirely Customer Focused, Connected Service Supply Chain...
No matter where you are in your digital and servitization journey, Columbus will help you meet your top-line business objectives.
Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services.
By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitized business.
Our deep industry knowledge and innovative practices will ensure that your field service solution becomes an effective extension to your organization, aligned to your processes and your goals. As your partner, we will consult on your service vision and execute it all the way from proof of concept to delivery.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction
Microsoft Dynamics 365 for Field Service enables real-time data-driven decisions, helping you deliver an exceptional customer experience, keeping your business competitive and giving you the opportunity to open new revenue streams.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction. Action your insights to close the loop between your design, production, distribution, end service and the customer. Most importantly, maintain a single source of truth while adopting and leveraging new technologies.
Columbus has done the legwork to test and develop Industry X.0 technologies to ensure they are applicable and implementable based on industry environments and standards. Columbus helps organizations realize the benefits digitalization brings to the industry today, for a future-proof tomorrow.
Columbus is an international IT services company serving customers worldwide. We are experts in developing and providing digital business applications that help our customers in the digital transformation of their business. We are specialist within the industries retail, distribution, food and manufacturing.
We’ve proved this through more than 28 years of experience with more than 8,000 successful business cases. Columbus has offices and partners all around the world.
Field service organisations face a myriad of challenges today driven by disrupting market forces and the rise of the connected customer. According to The Service Council, 60% of field service leaders internationally consider changing customer expectations to be the biggest challenge facing field service organisations. Other challenges include the aging workforce, remaining competitive, and ensuring that their field workforce is operating at optimal efficiency and productivity.
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Cognito iQ Mobile Our industry specific mobile workflow is fully configurable and based on 23 years experience working with service organisations.
It seamlessly guides field workers through their activities creating an electronic timesheet.
Cognito iQ OPM (Operational Performance Management) Real-time data from the field presented in clear, easy to understand dashboards.
Plus, the ability to drill down into granular detail for a thorough understanding of operational performance.
[quote]“With Cognito iQ we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition - Bruce Ginnever, VP OPERATIONS, STANLEY SECURITY EUROPE
Understand your service organisation at every level:
Cognito iQ features:
Cognito iQ, a leading provider of cloud-based management solutions for the mobile workforce, has been selected by Argos to power the delivery intelligence for its Fast Track service, the first same day UK wide delivery service from a high street retailer...
Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including; customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimisation.
Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy.
Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction
Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostics; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.
Our market-proven solutions enable companies to:
Watch the On-Demand Webinar now to learn about:
According to TSIA’s State of Field Services, there are 6 major trends you must understand if you want to succeed in 2018 and beyond.
Download the infographic to learn how to embrace all 6 field service trends including:
As mobile field service evolves beyond location tracking, here’s what needs to be in your mobile strategy if you don’t want to fall behind.
Download the Aberdeen report to learn:
Merge local, remote collaborative video streams to give/receive interactive help
Help Lightning develops and delivers superior mobile communication, collaboration and cognition through merged reality and virtual interactive presence for users needing help solving problems, currently across 50 countries.
Our patented technology accelerates and simplifies the way knowledge is exchanged, information is learned and problems are solved.
Mobile merged reality and virtual interaction allows for digital merging of two realtime views, blending local and remote collaborative video and audio streams to give or receive interactive help anywhere.
We’ve reimagined how businesses, customers and employees are able to give and receive help. By making an experience that is easy, fast, intuitive and expansive, we’ve eliminated the frustrations and inadequacies of phone or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person.
Go beyond the value and ROI of improved operations: quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips and differentiate the way your products are sold, implemented and serviced.
Technical, healthcare, manufacturing, and service experts can show a resolution, not just describe it, even when thousands of miles away. Visually collaborate, assist with issues, and resolve problems as though you were working side-by-side with a colleague or customer.
Getting started is easy. Download the app for any iOS or Android mobile device and start helping and sharing ideas instantly.
No other special equipment is needed to start a merged reality session where the live video streams and telestration are combined and smartly intertwined to change the way a person can give or receive help.
Add simple sign-up to powerful administration and management tools and affordable success can be there in an instant.
Once you’re in a merged reality call with a colleague, customer or friend, simply tap to choose whether you’re giving or receiving help, and start collaborating in seconds. Merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.
We look at what Help Lightning are terming Mobile Merged Reality, An innovative mobile solution goes beyond augmented reality (AR) to redefine the future of help…
Field Service News is the only dedicated business journal dedicated to the Field Service industry within the UK and beyond. Updated daily with key news, insight and analysis Field Service News is the key resource for anyone operating a mobile workforce. Field Service News is published by 1927 Media Ltd.
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