Contact information:
To learn more about FieldAware solutions or to schedule a demo:
Phone:
- US and Canada: 800-935-0736
- UK: 0800 098 8487
- Australia, APAC: 1800 821 628
Email at sales@fieldaware.com
Web:t www.fieldaware.com
Apr 15, 2019 • Online Directory • Field Service Management Software • Field Service Management Solutions • FieldAware
To learn more about FieldAware solutions or to schedule a demo:
Phone:
Email at sales@fieldaware.com
Web:t www.fieldaware.com
To learn more about FieldAware solutions or to schedule a demo:
Phone:
Email at sales@fieldaware.com
Web:t www.fieldaware.com
FieldAware is re-shaping the field service industry.
FieldAware has a solution to automate field service workflows and activities that is a made-for-mobile, cloud-based software architecture. We designed our solution to address the decades old challenge of automating field service activities and workers from the ground up. We enable them to capitalise on a modern technology infrastructure for ease of use and incredible flexibility. We combine our software with the industry’s best implementation, on-boarding and support services enabling companies to take full and rapid advantage of today’s mobile environment throughout the organisation.
FieldAware delivers an end-to-end solution encompassing a robust suite of core functionality bundled into the primary solution that automates most field service organisations. In addition, FieldAware offers value-add modules for enhanced capabilities, such as analytics, optimisation, dynamic workflows, all with the benefits and accessibility that only a made-for-mobile platform architecture can bring.
Our focus is 100% on field service management, which means we can continuously expand, improve, and optimise the end-to-end suite of capabilities we deliver to best serve field service organisations. This allows us to deliver on our vision to help our clients drive value across functional and organisational boundaries. It enables them to evolve their field service maturity to address their changing business requirements as dictated by strategic direction or growth.
Field service is complex, and our clients want to fully enable their remote workers. They want to provide them with easy access to the information they need, when they need it. They also want to provide the back office and management teams with complete visibility too. This means providing transparency to the workflows, the worker, assets and parts that are being used in the field, so that operations can be managed effectively and productively. But the need for transparency doesn’t end there. In order to drive value within and across the organisation, our clients need their data and business intelligence to lead to actionable outcomes to support the strategy, growth and profitability of the business.
FieldAware provides the comprehensive solution to address all of these requirements.
For more information on FieldAware visit www.fieldaware.com
Jan 01, 2019 • Microsoft Dynamics for Field Service • Online Directory • Field Service Management Software • Field Service Management Solutions • OverIT
To learn more about OverIT solutions or to schedule a demo:
Website: www.overit.it
To learn more about OverIT solutions or to schedule a demo:
Website: www.overit.it
OverIT creates innovative Field Service Management solutions to support and optimize task execution on field. The company helps its customers boost productivity and efficiency, while improving worker safety, customer experience and overall revenues.
OverIT masters the business processes of several industries, including Energy & Utilities, Oil & Gas, Manufacturing, Services, Transportation and Telco. With a global focus in mind, the company works together with diverse enterprises to help them find the optimum path to excellent performance and achieve +100% productivity thanks to our Geocall product for Field Service Management.
In addition, at OverIT we believe that building applications on Augmented, Mixed and Virtual Reality is key to streamlining field processes. Leveraging the virtual collaboration, knowledge sharing and remote assistance capabilities provided by the SPACE1 application suite, companies can arm their technicians with the tools to perform field tasks faster, better, and hands-free, relying on mobile and wearable devices.
SPACE1 is the all-in-one extended field solution that leverages Augmented, Mixed and Virtual Reality to support the modern technicians during the on-field execution, broadening their capabilities thus to help them complete their repair and service tasks more quickly and efficiently.
Jan 01, 2019 • Microsoft Dynamics for Field Service • Online Directory • Field Service Management Software • Field Service Management Solutions • SimPRO
To learn more about simPRO solutions or to schedule a demo:
Key Contact: Simon Tushingham Jones, Sales Manager
Tel: 0800 622 6376
To learn more about simPRO solutions or to schedule a demo:
Key Contact: Simon Tushingham Jones, Sales Manager
Tel: 0800 622 6376
Email simon.tushinghamjones@simpro.co.uk
Microsoft Dynamics 365 for Field Service & Dynamics Advanced Field Service from HSO – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.
simPRO offers a range of solutions to help field service and maintenance businesses to work smarter, deliver exceptional service, gain complete visibility and boost profitability. Intelligent features provide a complete end-to-end solution from monitoring and managing preventative and reactive maintenance to keeping field engineers connected with the office. As simPRO is cloud-based, data can be accessed from anywhere, any time.
simPRO IoT from simPRO on Vimeo.
Aug 01, 2018 • FLS • FLS Mobile • FLSVISITOUR • fast lean smart • Field Service Management Software
FLS is the recognized technology leader in the development and implementation of real-time scheduling, dynamic route optimisation and mobile solutions. Industry leaders such as IBM, Jungheinrich and Sky across various industries, from 20 to 4.500 field resources, have deployed FLS VISITOUR and FLS MOBILE to increase the efficiency of their field service by cost-optimised scheduling.
The key differentiator of our software is the worldwide unique PowerOptalgorithm which powers
FLS VISITOUR is provided On-Premise or as a SaaS-model and its lean architecture makes integration to your ERP/CRM system easy. In addition, our fully embedded solution FLS VISITOUR for MS Dynamics CRM or our SAP Integration Suite, offers you a seamless and fast integration and saves you not only valuable time and cost but will also
FLS VISITOUR Workflow, our workflow-controlled process optimisation solution based on graphical
FLS MOBILE is our stand-alone mobile solution for your field staff. All relevant information for efficient work performance in the field is provided and in connection with FLS VISITOUR supports dynamic scheduling through the transfer of status messages and data transfer in real-time between the field service and back office. Moreover, FLS MOBILE is a platform-independent hybrid application (BYOD) so you are flexible in hardware investments.
We offer expertise to both small and medium-sized enterprises as well as global corporations, using our experience in the development and implementation of Workforce Management Software for nearly 20 years. All products
The FLS headquarters are in Heikendorf near Kiel and further offices in Germany, UK, The Netherlands, Scandinavia and USA.
May 29, 2018 • News • Orthinc • field service • field service management • Field Service Management Software • Service Management • Service Management Software • Simon Jackson • Software and Apps
A new entrant into the Field Service Management Sector which offers both desktop and mobile software has been developed specifically for the SME contractor segment.
A new entrant into the Field Service Management Sector which offers both desktop and mobile software has been developed specifically for the SME contractor segment.
The solution which includes both desktop and mobile software, called Orthinc, works by connecting a company’s office administrators with their field engineers so that jobs can be more easily managed day-to-day. especially praised for its ease of use.
After sending job details to assigned engineers, it effortlessly collects and stores important data from the field such as materials ordered, stock used and time spent on-site. This information is then displayed on one simple page and can be used for fast, accurate invoicing.
Simon Jackson, the earliest adopter of the software, said that the system was an invaluable asset to his electrical business.
Simon Jackson, the earliest adopter of the software, said that the system was an invaluable asset to his electrical business. Since being approached by the Orthinc team one year ago to trial the so ware, I think it’s been moulded into the perfect tool for small and medium-sized contracting companies. We use it every day to send our engineers out jobs and receive information back from them. As well as improving our daily workflow, it has directly saved us time and money. For example, when seven invoices for parts went missing last month, Orthinc highlighted that we hadn’t charged our client for them which saved us around £350. We would never go back to our old system, it’s changed the way we work.
The Orthinc team began developing the software over 18 months ago with the goal of helping reduce contractors’ dependence on inefficient job management systems, such as complicated software, excel spreadsheets and order code books. Now, the team hope to go beyond that by providing the easiest, most accessible solution to job management.
Orthinc lead designer, Kieran McIntyre said: Time and money are the most important resources to contractors and poor processes can waste lots of both. Although so ware has attempted to provide a solution to this, none before Orthinc has really hit the nail on the head. For job management so ware to truly benefit contractors, it has to be genuinely easy to use – otherwise, you are just giving them another hurdle to jump. Simplicity has been our main focus here at Orthinc. We’ve worked hard to make a system that can be picked up by anyone and used straight away, so that its benefits are instantly felt.
The Orthinc software is available on both desktop and mobile devices and is accessible anytime and anywhere with an internet connection.
The team offer contractors a handy, no-contract 14 day free trial so that they can see if the software is right for them.
Be social and share
May 15, 2017 • Features • MArne MArtin • Best of breed • Field Service Management Software • servicepower • Software and Apps
Marne Martin, CEO of ServicePower, takes a lens to the recent spate of merger and acquisition activity amongst field service management solution providers and explores why it seems everyone is moving towards a fully integrated platform approach...
Marne Martin, CEO of ServicePower, takes a lens to the recent spate of merger and acquisition activity amongst field service management solution providers and explores why it seems everyone is moving towards a fully integrated platform approach...
With a high velocity of M & A activity recently in the field service sector, many solution providers claim to be moving towards a “fully integrated platform” solution...
But just what does that mean and why would that be preferable to traditional best of breed solutions that tend to focus on specific functionality within field service management?
There’s a simple answer really.
It’s the customer. The customer is number one.
Customer satisfaction is the key to increasing profitability for organisations offering field based services.
To simplify service delivery and maximise profit, field service organisations must now consider customer satisfaction and the customer experience to be as or more important as the goal than the traditionally expected outputs from a mobile workforce management or field service management deployment.
To that end, field service organisations are looking to solution providers to offer truly end-to-end service and mobile workforce management functionality in a single cloud based platform, which addresses more than simply scheduling and mobility.
Service providers are looking for integrated self-entitlement and real time consumer communications, contract management, hybrid workforce management inclusive of optimisation and contract dispatching, warranty claim management, mobile dispatching for both employed and contracted labour, and integrated business intelligence, which increase productivity and reduce costs, while improving the customer experience and creating new ways to grow revenue from each customer.
Within the industry, solution providers have traditionally fallen into two categories. They were either a mile high and an inch deep, or a mile deep and an inch wide.
Mile wide solutions tend to offer more functionality to cover the spectrum from entitlement to scheduling, but failed to develop real expertise in must-have features like real time optimisation or hybrid workforce management.
So, though they offered more, they offered less, in terms of quality schedules, productivity and intelligent hybrid workforce dispatching.
Mile deep solutions tend to specialise, becoming expert in one or more functionalities, like enterprise mobility or schedule optimisation, but don’t offer end-to-end process support, like intelligent consumer portals, entitlement or warranty claims management.
As service providers realise that to grow, they need to simplify service delivery and offer more valuable services to customer to build loyalty, NPS and ultimately, more revenues long term, a single vendor solution which supports end-to-end process becomes very important.
Customers have driven service providers to offer more, and the service providers are driving solution providers, like ServicePower, to offer more, and offer best in breed functionality for the entire service process.
ServicePower realised this back in 2004.
Working with long term client, GE Appliances, we realised that offering mobile workforce software which only provided schedule and route optimisation, albeit the best optimisation on the market, wasn’t enough.
We began to develop additional functionality to provide mobile dispatching, asset tracking and most importantly SaaS hybrid workforce management. The industry realised that the best way to control service costs, while maintaining customer satisfaction was to integrate contractors within their labor models.
We also realised that managing contractors was very different than managing employees, so added functionality to intelligently select employees or contractors, dynamically selecting the best contractor based on ranking and rules logic.
Best of breed means something different now than it did just two years ago.
So, we’ve added that functionality, as well asset and inventory management.
Even more recently, we added an intelligent consumer portal which allows consumers to schedule jobs with our client’s hybrid workforces, increasing the number of digital touch points, creating a seamless, satisfying self-service experience, which increases the lifetime value of each customer by as much as 6 times.
So, are best of breed dead mobile workforce management providers dead? No. Best of breed means something different now than it did just two years ago.
To be best of breed, providers must offer end-to-end field service management capability that’s a mile high and a mile deep, to ensure every single part of the process is digital, optimised, and fast and offers more than the customer expected.
Oct 19, 2016 • Microsoft Dynamics for Field Service • Online Directory • Field Service Management Software • Field Service Management Solutions • HSO
To learn more about HSO solutions or to schedule a demo:
Key Contact: Debbie Perry,
Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF
Tel: 0161 300 6060
Email info-uk@hso.com
Web: www.hso.com/
To learn more about HSO solutions or to schedule a demo:
Key Contact: Debbie Perry,
Address: HSO UK, Enterprise Point, Sharston, Manchester, M22 9AF
Tel: 0161 300 6060
Email info-uk@hso.com
Web: www.hso.com/
Microsoft Dynamics 365 for Field Service & Dynamics Advanced Field Service from HSO – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.
Intelligent, world-class Field Service with end to end management from HSO
HSO specialises in implementing, integrating, optimising and maintaining Field Service Management solutions based on Microsoft Dynamics 365, AX, CRM, SharePoint, Azure, Power BI and Office365.
We ensure that you have an intelligent, world-class, field service management solution to manage all aspects of the end-to-end field service management cycle. We deliver positive and connected on-site customer experiences, increasing first-time fix rates and revenue for your business. HSO, as a Microsoft Dynamics 365 for Field Service partner, helps companies build long-term customer relationships that are personalised, proactive and predictive across all of their business functions – enabling the transition from a cost centre to a profit centre and ensuring high levels of customer satisfaction. Our close relationship with Microsoft allows us to keep you up-to-date with new developments for the whole Microsoft stack of solutions.
A positive customer experience is an increasingly important ingredient for field service companies to win and retain their customers. Our close understanding of the Field Service industry enables us to configure Microsoft Dynamics 365 for Field Service precisely, ensuring that we achieve the very best implementation for any shape or size of field service company.
Dynamics Advanced Field Service from HSO, on top of Microsoft Dynamics 365 for Field Service, provides all the tools a company needs to satisfy the most complex of Field Service requirements. Dynamics Advanced Field Service from HSO offers significantly enhanced functionality with extended case management integration and capabilities within Customer Assets, Warranty Control, Extended Case Management, Agreement Coverage for Charging, and Improved Work Order Actuals Registration.
HSO employs 700+ professionals and maintains a worldwide presence with locations in Europe, North America and Asia. Our project delivery capabilities rely on more than 30 years’ of practical experience, having delivered 1500+ successful implementations in countries all over the world. HSO is a member of the Microsoft Inner Circle and proud to be honoured as the ‘most customer-focused’ Microsoft Partner.
It is not a question of whether field service organisations will use Augmented and Virtual Reality tools (AR/VR) on a large scale, but when.
This detailed 16 page trend book outlines the key information field service organisations need to digest to prepare themselves for harnessing the power of this important new technology,
Jul 17, 2013 • Columbus • Columbus Field Service • Microsoft Dynamics 365 • Microsoft Field Service • Directory • Field Service Management Software • Field Service Management Solutions • Field Service Software Providers • Service Management Software • software and apps
Columbus A/S configures and implements Microsoft Dynamics 365 for Field Service
Re-imagine Field Service With An Entirely Customer Focused, Connected Service Supply Chain...
No matter where you are in your digital and servitization journey, Columbus will help you meet your top-line business objectives.
Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services.
By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitized business.
Our deep industry knowledge and innovative practices will ensure that your field service solution becomes an effective extension to your organization, aligned to your processes and your goals. As your partner, we will consult on your service vision and execute it all the way from proof of concept to delivery.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction
Microsoft Dynamics 365 for Field Service enables real-time data-driven decisions, helping you deliver an exceptional customer experience, keeping your business competitive and giving you the opportunity to open new revenue streams.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction. Action your insights to close the loop between your design, production, distribution, end service and the customer. Most importantly, maintain a single source of truth while adopting and leveraging new technologies.
Columbus has done the legwork to test and develop Industry X.0 technologies to ensure they are applicable and implementable based on industry environments and standards. Columbus helps organizations realize the benefits digitalization brings to the industry today, for a future-proof tomorrow.
Columbus is an international IT services company serving customers worldwide. We are experts in developing and providing digital business applications that help our customers in the digital transformation of their business. We are specialist within the industries retail, distribution, food and manufacturing.
We’ve proved this through more than 28 years of experience with more than 8,000 successful business cases. Columbus has offices and partners all around the world.
Field Service News is the only dedicated business journal dedicated to the Field Service industry within the UK and beyond. Updated daily with key news, insight and analysis Field Service News is the key resource for anyone operating a mobile workforce. Field Service News is published by 1927 Media Ltd.
© 2018 – Field Service News
Leave a Reply