ARCHIVE FOR THE ‘field-service-management’ CATEGORY

CSG Field Service Management Ups the Ante on Customer Experience, Recognized in the 2021 Gartner® Magic Quadrant

Sep 14, 2021 • NewsCSGDigital Transformationfield service managementEMEAshentel

CSG® (NASDAQ: CSGS) is transforming the way companies engage with their customers by arming today’s leading brands with future-ready, innovative solutions that drive extraordinary customer experiences.

Maintain Focus

Aug 16, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

In this final feature of his blog series on “supercharging” revenue generation through the field service team, Jim Baston, President of BBA Consulting Group, explains how to create a plan to maintain the focus and enthusiasm of your field team.

Shentel Selects CSG Field Service Management

Aug 11, 2021 • NewsAutomationCSGfield service managementManaging the Mobile WorkforceEMEAshentel

CSG® (NASDAQ: CSGS) empowers today’s leading businesses with game-changing communications capabilities that drive extraordinary customer experiences. With enhanced automation and an integrated, future-ready technology stack in mind, Shentel...

What Field Service Organizations Should Expect In The Post-Pandemic World

Aug 03, 2021 • FeaturesDigital Transformationfield service managementMarc TatarskyCovid-19Leadership and Strategy

In this new article for Field Service News, Marc Tatarsky, SVP of Marketing at FieldAware, discusses what organizations in the field service sector should expect as the world gradually reopens for business.

IFS’ Growth Trajectory Continues with Software Revenue Growth at 20% for H1, Driven by Impressive Rise in Cloud Adoption

Jul 26, 2021 • NewsCloud servicesDigital Transformationfield service managementIFSGLOBAL

IFS, the global cloud enterprise applications company, today announced its financial results for the first half of 2021. After a strong Q1, H1 is evidence that the company is successfully executing its growth strategy and pursuing its...

IFS acquires Customerville

Jul 21, 2021 • NewsDigital Transformationfield service managementIFSGLOBALcustomerville

IFS, the global cloud enterprise applications company, announces that it has acquired Customerville.

Tell Our Customers

Jul 08, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

Jim Baston, President of BBA Consulting Group, continues his blog series on “supercharging” revenue generation through the field service team. In this new article, he discusses the importance of clearly communicate the service you are offering to...

Businesses Failing to Address Root Causes of Customer Experience Issues, IFS Study Finds

Jun 30, 2021 • Newsfield service managementIFSLeadership and StrategyGLOBALcustomer experience

Businesses are missing out on a significant opportunity to use technology to fix internal processes and address the root causes of customer experience issues in the wake of the pandemic, research from enterprise software specialist IFS has today...

Aston Martin Cognizant Formula One™ Team Embraces New Cost Cap Compliance with IFS

Jun 23, 2021 • NewsDigital Transformationfield service managementIFSGLOBAL

IFS, the global cloud enterprise applications company, announces that the Aston Martin Cognizant Formula One™ Team will use its enterprise resource planning (ERP) software to track costs, guide investment decisions and development choices, and...

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