ARCHIVE FOR THE ‘field-service-lightning’ CATEGORY

Salesforce Goes All in on ClickSoftware

Oct 28, 2019 • FeaturesSoftware & AppsMergers and AcquisitionsBill PollockClickSoftwareField Service LightningSalesforceSalesforce Service Cloud

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...

Why preventative maintenance is causing shockwaves of disruption in field service...

Sep 06, 2018 • FeaturesManagementmobile workforce managementPreventative Maintenancefield serviceField Service Lightningfield service managementInternet of ThingsIoTSalesforceService ManagementDaikin Applied UKJohn McCarthySalesforce Service CloudScott Flatman

We have seen a seismic shift within the field service sector towards adopting a more proactive approach to service - but is this a mega trend in itself or is it indicative of an even bigger shift in the way we view service delivery?

Why field service systems of the future simply have to be part of a wider platform...

Feb 05, 2018 • FeaturesAIArtificial intelligenceCSATcustomer satisfactionFuture of FIeld ServiceChet ChauhanField Service LightningIBM WatsonSalesforceSalesforce EinsteinServitization

Salesforce’s VP of Product Management Chet Chauhan, explains why for those companies seeking to embrace a vision of outcome-based services at the heart of their business future, the platform approach is vital...

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