ARCHIVE FOR THE ‘field-service-engineers’ CATEGORY

Customer Effort Score: Three Ways to Address the Rising KPI

Jul 30, 2019 • Customer Effect ScoreCustomer ExperienceCustomer ServicePaul Whitelamfield servicefield service engineersfield service managementservice engineersService ManagementUncategorized

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines why turning to look at how effective our customers’ are at dealing with issues can shine a light on your own performance and productivity...

Survey Shows More Than Half of Field Engineers See No Future in Their Careers

Nov 26, 2018 • FeaturesManagementmobile workforce managementfield servicefield service engineersfield service managementfield service techniciansfield service technologyservice engineersService Management Technology

A recent survey has revealed that 88% of field engineers see no opportunity to progress in their careers.

The Field Service Podcast: series 2 episode 5 - The ageing workforce and the millennial army

Aug 08, 2018 • FeaturesManagementAgeing Workforce CrisisMIllennialsNick FrankPodcastRecruitmentWorkammoDevelopmentfield servicefield service engineersfield service managementField Service ManagerService ManagementService ManagerSi2 partnersService People Matter

 

Kris Oldland, Editor-in-Chief, Field Service News talks to nick Frank, Founding Partner, Si2 Partners, about some of the key findings of a recent research project recently undertaken by the two companies that explored emerging trends in the...

Topcon Improves Accuracy of Earthworks Process on UK Carriageway Project

Jul 20, 2018 • HardwareNews3D Local Position SystemCombined Soil Stabilisation LtdInfrastructurefield service engineersfield service managementService ManagementTopcon

Combined Soil Stabilisation Ltd increased the accuracy of the earthworks process using machine control technology on a major road project in East Anglia. 

The power of the field service engineer... (if he's allowed to think for himself)

Dec 03, 2013 • FeaturesManagementcentrexfield service engineersstaff development

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within the company. However, the need to reduce overheads is a driver impacting organisations. Reducing the cost of...

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