ARCHIVE FOR THE ‘field-service’ CATEGORY

The Role of B2B Service is Undergoing a Dramatic and Permanent Change

Oct 16, 2020 • Featuresfield serviceb2bCovid-19Leadership and StrategySam Klaidman

Post COVID-19 customers are looking for their equipment service providers to minimize their risks by deploying a touchless, or low touch, field service system.  Fortunately, a change like this can be quickly implemented and if you price and...

Super Cars, Broken TVs and Service Excellence

Oct 14, 2020 • FeaturesDave Hartfield serviceLeadership and Strategy

Dave Hart is a hugely respected and incredibly well-known figure in the global field service community, in his debut article for Field Service News he offers an excellent moment of reflection field service managers would be wise to consider... 

PODCAST: Switching Service Back on with Martin Summerhayes

May 07, 2020 • FeaturesMartin SummerhayesPodcastfield servicefield service managementcorona virusCovid-19

Service is now moving from 'reaction' to consolidation; where the global lockdown is loosening, and service is turning back on having been left dormant. How should we approach this new phase?

 

The Gig Economy and Field Service: Customer Perception

May 06, 2020 • FeaturesGig EconomyVideofield servicefield service managementfield service softwarelocalzBlended Workforce

In this final video in our series looking at the grown-up gig economy and field service, we discuss the importance of customer perception when utilising gig workers as field service technicians...

The Importance of Service Ecosystems

May 04, 2020 • FeaturesMartin Summerhayesfield serviceIT ServicesITSM

The world of IT Services has evolved on many an occasion, however, right now it needs to prepare for another iteration of the new normal for it to continue to thrive writes Martin Summerhayes...

The Benefits of the Older Gig Worker in Field Service

Apr 29, 2020 • FeaturesGig EconomyVideofield servicefield service managementfield service softwarelocalzBlended Workforce

In the fourth part of this series looking at the grown-up gig economy in field service we explore the win-win benefits of the older gig worker being utilised within the field service sector...

Why Artificial Intelligence in Field Service is Dependent on People

Apr 28, 2020 • Ageing Workforce CrisisArtificial intelligenceMilleniallsWorkforce Developmentfield servicefield service managementField Service EngneerAquant

So far in this series of excerpts from a white paper recently published by Aquant, we've assessed the significant challenge field service companies face in finding balance in their workforce and the role Artificial Intelligence (AI) can play in...

Preparing to Meet Customers' Field Service Needs in Uncertain Times

Apr 27, 2020 • Featuresfield servicefield service managementInternal ReviewCustomer Satisfaction and Expectations

The service sector will weather the Corona Virus storm but our customers needs will have changed so how do you operate in a post-pandemic environment? Bill Pollock talks us through the process.

Debunking the Myths of the Gig-Economy

Apr 22, 2020 • FeaturesGig EconomyVideofield servicefield service managementfield service softwarelocalzBlended Workforce

In the next part of our video series published in partnership with Localz that looks at gig economy in field service, we take a look at some of the core misconceptions of the gig workers and employers...

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