ARCHIVE FOR THE ‘field-service’ CATEGORY

Aligning Service and Sales with a Field Service Management System

Jan 10, 2019 • AsolviVideo Software and appsfield servicetesseract service management softwareVideo collaboration

Kris Oldland, Editor-in-Chief, Field Service News talks to Jo Cherriman, Director Surefire about how having implemented a new field service management solution they have been able to better align their service and sales operations...

It’s Good to Talk to Improve

Dec 27, 2018 • FeaturesManagementmobile workforce managementNick Frankfield serviceService CommunityService ManagementSi2 partnersNetworkingPeer to peer learning

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors,...

Keeping Your Fleet On The Roads During The Winter Months

Dec 27, 2018 • Fleet TechnologyNewsfleet safetyfleet technologyfield servicefield service managementfleet managementABAXMobie workforce management

Additional measures must be taken to keep your fleet on the road during the winter months. This recent post from ABAX on their blog details how to do this...

Technology Buyers Favour Spreading The Cost of Mobile Workforce Computing

Dec 24, 2018 • HardwareNewsPanasonicfield servicefield service technologyhardwareruggedService ManagementTOughbookEnterprise ComputingMobile Workfirce Computing

Technology buyers are in favour of spreading the cost of equipping their mobile workforces with notebooks, tablets and handheld devices, the latest research reveals.

Outotec’s value pricing journey

Dec 24, 2018 • FeaturesLogisticsAftermarketcopperbergInventory ManagementOutotecparts managementPricingfield servicefield service technologyService LogisticsAftermarket PricingMartin BrändströmSpare Parts Pricing

The process of creating a price that reflects a company’s soft value is truly a journey. Reaching directly into a world where your products and services serve your customers, the value/price journey is an intense process in which companies can...

Service-based Analytical Instruments that Improve Business Outcomes to Replace Legacy Solutions

Dec 20, 2018 • NewsConnected AssetsConnected Field ServiceFrost and SullivanFuture of FIeld Servicemobile workforce managementfield serviceTest & Measurement

The rapid proliferation of service-based models, including Software-as-a-Service (SaaS) and asset management, is attracting new market participants to the analytical instrumentation space. In just a few years, analytical SaaS instrumentation and...

Key Things to Look for in a Security Services Management Solution

Dec 20, 2018 • FeaturesBill Pollockfield servicefield service managementfield service softwareSecurityService ManagementservicepowerSoftware and AppsStrategies for GrowthSM

As part of an excellent analysts paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here we take a look at an excerpt from that paper...

Technology brings futuristic remote maintenance to the present

Dec 19, 2018 • FeaturesAftermarketARAugmented RealityFuture of FIeld Servicefield servicefield service softwarefield service technologyMika KarailaService MangementValmet

In the third from our series of articles looking at the key speakers at this year's Aftermarket business conference, Copperberg's Mark McCord reflects on an exciting presentation given by Mika Karaila, Valmet on the potential of Augmented Reality...

Intel and Huawei Achieve World‘s First 2.6GHz 5G Interoperability Testing under SA

Dec 18, 2018 • NewsFuture of FIeld ServiceEnterprise Mobilityfield servicefield service technologyIoTHuaweiIntel

With field service becoming increasingly dependent on mobile computing and the IIoT the advent of 5G could be a significant boost to productivity in many ways so it was interesting to note that earlier this month Intel and Huawei announced that...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsCustomer Effect ScoreCustomer Servicemobile workforce managementNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic Updates

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...
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