ARCHIVE FOR THE ‘features’ CATEGORY

Will You Let the Sea of Technological Innovation Drown Out Your Personal Touch?

May 13, 2019 • FeaturesmanagementBBA ConsultingJim Baston

Our industry has seen a sea of change in recent years driven by technology. Wave upon wave of innovation has changed the very way in which we approach service delivery. In these fast changing times, maintaining a personal touch should be the rock...

Rethinking Key Performance Indicators - what should we be measuring in modern field service

May 09, 2019 • videoFeaturesAdvanced ServicesAsteaKris OldlandmanufacturingVideofield serviceInternet of ThingsIoTServitizationJohn Hunt

Digital Servitization: The Next Competitive Frontier

May 09, 2019 • FeaturesManagementServitization

The barriers between industry verticals are coming crashing down as we no longer compete with those companies within our competitive sphere, but against the best service our customers have experienced. Dr. Wolfgang Ulaga and Dr. Christian...

Infinite Possibilities? Has IoT Lived Up To The Hype?

May 07, 2019 • Featuresfuture of field serviceIoT

The promise of IoT has been vast and they hyperbole around it’s impact on field service delivery are massive – but is it actually living up to the hype and what more should we expect? Kris Oldland discusses...

How To Organise For Servitization

May 06, 2019 • FeaturesJan Van Veenmanagementmore momentumServitization

Discussion around Servitization has rapidly gone from understanding what the concept is to establishing how to put steps towards the advanced services strategy into practice. Here, Jan Van Veen, outlines some core practical advice for companies...

Shifts in Thinking or Advances in Technology - What is Driving the Field Service Sector Forwards?

May 02, 2019 • videoFeaturesAdvanced ServicesAsteaKris OldlandmanufacturingVideofield serviceInternet of ThingsIoTServitizationJohn Hunt

Benchmarking The Changing Face of Field Service

May 02, 2019 • Featuresfuture of field serviceWBR

The world we live and work is changing fast, being pushed forward by rapid technological evolution. Becky Johnson reviews key industry data to see what trends we need to be focusing on...

The Future of (Field) Service is 3D Printed

May 01, 2019 • Features3D printingfuture of field serviceServitization

Claims that 3D printing will disrupt and revolutionise the manufacturing industry of the future, have been made since the early 1990s. For field service, that future is now writes Dr Ahmad Beltagui.

SLM May Be Transformative For Your Field Services Organisation

Apr 30, 2019 • FeaturesmanagementStrategies for GrowthStrategies for GrowthSM

In a world of fast-paced ever shifting sands where great service quickly becomes standard, and what you did yesterday, can easily become not good enough for tomorrow, field service organisations need to be able to adapt, evolve and transform...

It’s A People Business: Why Your Techs Are Your Most Valuable Assets

Apr 29, 2019 • Featureshealth and safetymanagementLone Worker Safety

Mark Glover explores the health and safety risks associated with lone working including a recent emphasis on wellbeing and mental health and how technology and attitudes at board level can enhance a firm’s approach to implementing a strong safety...

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