ARCHIVE FOR THE ‘features’ CATEGORY

Mind the Gap

Jun 10, 2019 • FeaturesAgeing Workforce Crisisfuture of field servicehealth and safety

Knowledge retained by those retiring from the service industry is set to be one of the sector’s biggest concerns over the next five years. Mark Glover speaks to Sarah Pettigrew from Thales UK, who through investment in technology and...

Feeling Like A Spare Part

Jun 06, 2019 • Features3D printingfuture of field serviceSpare Parts

Spare parts, once the lifeblood of company’s service-centred ethos, is being challenged by the sector’s move to servitization. Will the next 12 months see firms cannibalise their spare parts programme or will the supply chain management see a new...

Why Rugged Still Has A Place in Field Service

Jun 05, 2019 • FeaturesHardwarerugged hardwareRugged Mobile Device

In a world of increasingly tough consumer devices it is easy to think that rugged tech could be surpassed by their less expensive consumer cousins – but short term savings do not always translate into long term value. Field Service News’ Editor...

Selecting Spare Parts for Additive Manufacturing

Jun 04, 2019 • Features3D printingmanufacturingSpare PartsAdditive Manufacturing

Additive Manufacturing has long been touted as a major solution to be embraced if we are to resolve many of the challenges of the service supply chain. However, identifying which parts are suitable for such an approach is a key part of adopting...

Five Reasons Why a Burning Platform is Bad for Innovation and Change

Jun 03, 2019 • FeaturesInnovationJan Van VeenmanagementmoreMomentumBurning Platform

A burning platform is bad for innovation and change because it focuses on an urgent necessity to change. This triggers a defensive attitude causing higher risks for failure, has a lot of collateral damage and does not drive fluid, continuous...

The Case For Rugged. (Podcast)

May 31, 2019 • Featuresconsumer electronicsMike PullonHardwareRugged devicesThe Field Service PodcastVarlink

In the latest Field Service Podcast, Mike Pullon discusses if rugged devices will ever be replaced by their consumer cousins.

How Asia is the New up and Coming Stage for Field Service

May 30, 2019 • Featuresfuture of field serviceWBRfield service asia

WBR Asia’s Wendy Zheng, explains why the Asia Pacific region has become a hot bed of field service innovation...

Are you on Board the Customer Service Bandwagon?

May 29, 2019 • Featurescopperbergfuture of field serviceField Service SummitSpare PartsSpare Parts Summit

Rohit Agarwal, Editorial Director with Copperberg, shares his reflections on a series of discussion groups he recently co-chaired with Field Service News’ Editor-in-Chief Kris Oldland at the Field Service Summit, where over 120 senior field...

Face-to-Face Value

May 28, 2019 • FeaturesHardwarejanamRugged devicesVarlink

Varlink’s Meet the Manufacturer event is firmly established in the field service calendar. Mark Glover attended the event, held at Leicester City Football Club, to see the latest rugged devices and meet those who play a key role at the...

Deliver Better CX Through Best In Class Field Service Management Apps

May 27, 2019 • FeaturesManagementSoftware & AppsMichael BlumbergField Service InsightsMize

It seems that customer experience is the number one metric that Field Service Organisations are seeking to improve in today’s business environment, but it is an uphill task if your field service technicians don’t have access to the key details of...

Leave a Reply

Latest from Twitter