ARCHIVE FOR THE ‘features’ CATEGORY

Research Analysis: The Ubiquity of Mobile in Field Service

Dec 17, 2018 • Asteabusiness softwareBusiness TechnologyEnterprise MobilityEnterprise SoftwareFeaturesfield servicefield service managementField Service Newsfield service technologyJohn HuntKris Oldlandmobile workforce managementService ManagementSoftware and Appsvideo

In this final excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea as they discuss the ubiquity of mobile devices in field service...

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • aviationBlockchainCyber SecurityDatadata analysisFeaturesfield serviceFuture of FIeld Servicefuture of field serviceIFSmobile workforce managementService ManagementStephen Jeff Watts

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

2018 Year in Review: IoT, AI and Augmented Reality Drive Field Service Innovation

Dec 12, 2018 • Artificial intelligenceAugmented RealityCoresystemsFeaturesfield servicefield service managementFuture of FIeld ServiceInternet of ThingsIoTmanuel grenacherProactive MaintenanceSAPService Automation

Manuel Grenacher, CEO, Coresystems, reflects back on some of the big predictions he made earlier this year and reflects on the progress made in interweaving the Internet of Things, Artificial Intelligence and Augmented Reality into the fabric of...

A revolution in customer focus with Thomas Radau from Titan

Dec 12, 2018 • AftermarketcopperbergCustomaer SatisfactionCustomer ExperienceCustomer FocusEngineering ServicesFeaturesManagementMark McCordThomas RadauTitan

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Reflections On Beyond Great Service

Dec 11, 2018 • Featuresfield servicefield service managementfield service techniciansJim BastonManagementmobile workforce managementSelling Service Beyond Great ServiceService ManagementService Revenue

I was asked recently if my thinking has evolved since writing Beyond GREAT SERVICE, The Technician’s Role in Proactive Business Growth. The book is based on the premise that field service professionals add tremendous value when they use their...

Research Analysis: How widespread is IIoT amongst service-centric manufacturers?

Dec 10, 2018 • AsteaConnected Field ServiceFeaturesfield servicefield service managementFuture of FIeld Servicefuture of field serviceIIOTIndustrial InternetInternet of ThingsIoTJohn Huntmobile workforce managementService Managementvideo

In this third excerpt from an exclusive fieldservicenews.com presentation Kris Oldland, Editor-in-Chief, Field Service News is joined by John Hunt, Managing Director, EMEA, Astea to discuss the key findings of a research project Astea undertook...

Mobile & telecoms 2019 predictions: what might the year ahead have in store?

Dec 10, 2018 • Enterprise MonbilityFeaturesfield serviceFuture of FIeld ServiceKevin BillingsMark Jacksonmobile workforce managementPegaPegaSystemsService Managementtelecoms

Field Service delivery has become fundamentally reliant upon mobile computing technologies, almost all field service technicians now utilise a smartphone for at least some proportion of their work-flow during maintenance calls. 

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • Bill PollockCustomer Experiencecustomer satisfactionCustomer ServiceFeaturesfield servicefield service managementfield service technologyManagementmobile workforce managementStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

Appetite for Automation...

Dec 06, 2018 • Featuresfield servicefield service managementfield service technologyFuture of FIeld ServiceGE Digitalmobile workforce managementService AutomationService Managementservicemax

ServiceMax, a GE Digital company, has recently commissioned independent market research specialist Vanson Bourne to explore the trends in asset connectivity. Here we look at some of their findings...

Best Practices in Field Service Scheduling and Dispatch: Highlights from 2018 Benchmark Study

Dec 05, 2018 • Blumberg AssociatesEnterprise MobilityFeaturesfield servicefield service technologymanagementMichael Blumbergmobile workforceresearchSoftware and AppsWorkforce Scheduling

Michael Blumberg reveals some of the key findings of the latest research into field service Scheduling and Dispatch to come out of Blumberg Associates...

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