ARCHIVE FOR THE ‘features’ CATEGORY

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

Crossing Continents

Mar 06, 2019 • Featureshealth and safetyField Service Engineer Trainingscheduling softwareNew ZealandService RecruitmentSimPROWorkforce Managemnet

Richard Pratley left behind the beaches, scenery and weather of New Zealand to head-up SimPRO’s UK arm. Seven months into his new role, he spoke to Field Service News Deputy Editor Mark Glover about apprenticeships, health and safety and the...

Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyCustomer FocusService Management Solutions

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 2.

Mar 04, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the second of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, tackle the area of IoT and its role in field service.

AR and AI could plug sector's workforce disparity, survey finds.

Mar 01, 2019 • FeaturesArtificial intelligenceAugmented RealitycopperbergWorkforceJim BastonSurveyVideo collaboration

Copperberg's annual field service survey report suggests visual technologies such as Virtual Reality (VR) and Augmented Reality (AR) could bridge the gap between experienced engineers and new sector entrants.

PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."

Mar 01, 2019 • FeaturesCustomer ServiceFuture of FIeld ServiceMartin Summerhayesworkforce managementStaff WellbeingThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.

Using geofencing to reduce traffic location fines

Feb 28, 2019 • FeaturesVerizonfleet managementGeofencing

Derek Bryan, VP EMEA at Verizon Connect suggests geofencing could prevent fleet drivers being in the wrong place at the wrong time, avoiding costly penalties. 

Good enough, not good enough

Feb 27, 2019 • FeaturesArtificial intelligenceGig EconomyOneserveBlockchainChris Proctor

As a recent guest on the Field Service Podcast, Oneserve’s CEO Chris Proctor shared thoughts on innovation, servitization and the worrying discrepancy between new and retiring engineers. Field Service News Deputy Editor Mark Glover looks back on...

Applying the Machine Learning Process for Better Service Resolutions

Feb 26, 2019 • FeaturesArtificial intelligenceFuture of FIeld ServiceMachine LearningEmily Hackman

In the the final article in our current series of articles from field service solution provider Astea focussing Artificial Intelligence and Machine Learning,  we see how applying the Machine Learning can lead to better service resolutions... 

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 1.

Feb 25, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceBill PollockFieldAwareskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the first of a four-part series, we bring together three industry experts and put four key questions for them to answer to give us a balanced view of the major trends impacting the field service sector. With responses from Bill Pollock,...

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