ARCHIVE FOR THE ‘features’ CATEGORY

Towards Data-Driven Services

Jun 20, 2019 • Featuresfuture of field serviceShaun Westdata analysis

Data2Action is a program devised in partnership between academia and industry with Luzerne University, University of Firenze and Ricoh collaborating on developing a framework for how companies should move towards data driven services. Here Dr....

The Rise Of Seat-Based Billling In Managed Print

Jun 19, 2019 • FeaturesManagementSoftware & AppsAsolvimanaged print servicesNews Software and Apps

Managed print services (MPS) emerged to help deal with the commoditisation of the supplies business and injected new blood into a struggling industry. Years later, MPS itself has become a commodity and, once again, office print providers are...

Problem Solving ‘Trusted Advisor’: The Big Assumption

Jun 19, 2019 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersTrusted Advisor

Whilst we want our field service engineers and technicians to be viewed as go to problem solvers and trusted advisors, is that really fair if they haven’t been given sufficient training to meet such expectations, Nick Frank writes...

The Long Tail Revenue of the Aftermarket in Heavy Equipment (and beyond)...

Jun 18, 2019 • FeaturesSoftware & AppsAftermarketfield servicesoftware and appsTrimbleTrimble Pulse

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

IoT Alone Is Not Enough

Jun 17, 2019 • FeaturesManagementfuture of field serviceIoT

Whilst the Internet of Things is undoubtedly set to become a hugely prominent part of field service delivery in the coming years, it shouldn’t be viewed as a technology in isolation writes Kris Oldland...

Is Data the Fundamental Building Block of 21st Century Field Service Management?

Jun 14, 2019 • FeaturesAugmented RealityCognito iQData AnalysticsFuture of FIeld ServiceGDPRMobile TechnologyVideowearablesCloud computingIoTDavid Bochenski

The world of field service and the world of technology have been intertwined for a long time now. In today's world of IoT, Artificial Intelligence and machine learning it could be put forwards that Data is not the fundamental building block of...

Does Your FSM Initiative Require a “Mid-Course Correction”?

Jun 13, 2019 • FeaturesManagementFSMBill PollockStrategies for GrowthSM

Momentum is the missing ingredient that so many field service organisations overlook when planning for success writes Bill Pollock...

Why IoT is democratizing Servitization

Jun 13, 2019 • Featuresfuture of field serviceIoTServitization

The prevalence of IoT within field service, has put servitization within the reach of smaller companies and those that embracing it are capable of disrupting their sectors writes Kris Oldland...

Don't Believe The Hype?

Jun 11, 2019 • Featuresfuture of field serviceOneserveIoTService Automation

Are we on the cusp of a revolution or are we experiencing evolution? We spoke to Paul Joesbury, Operations Manager at HomeServe and Chris Proctor, CEO at FSM Software provider Oneserve and got their thoughts on IoT, automation and the general...
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