ARCHIVE FOR THE ‘features’ CATEGORY

Accelerating the Service to Cash Cycle and Improving the Service Experience

Jul 02, 2019 • FeaturesSoftware & AppsAftermarketfield servicesoftware and appsTrimbleTrimble Pulse

Breaking down silos: Why the flow of data is essential to modern service delivery...

Jun 28, 2019 • FeaturesCognito iQData AnalyticsFuture of FIeld ServiceKonica MInoltaDavid BochenskiDave WebbGed Cranny

It is often said that data will be the true currency of future businesses across all sectors, but have we already reached a point where the seamless flow of data within an organisation is now essential for effective service delivery?

The Engineering Skills Shortage: Why Are Engineers Being Used To Shop Rather Than Fix?

Jun 28, 2019 • FeaturesbyboxService LogisticsParts and Inventory Management

Claudine Mosseri, General Manager, ByBox reflects on research that they have recently conducted that shows that in the face of an engineering skills shortage, efficiency in the field service sector is more important than ever...

Taking your Field Service Evolution from Concept to Reality

Jun 27, 2019 • FeaturesManagementSoftware & AppsCSATFieldAwareService EvolutionSoftware and Apps

Frankie Guynes, Customer Success Manager of FieldAware outlines what field service organisations should consider before making the next move in their field service maturity planning...

Crowd Service Takes Field Service to a New Level

Jun 26, 2019 • FeaturesSoftware & Appscrowdsourcingmanuel grenacherSAPSoftware and Apps

Manuel Grenacher, GM of SAP Service Cloud looks at why field service organisations are increasingly recognizing the potential benefits of the crowdsourcing model within a field service context...

Delivering Housing Repairs in the Fourth Industrial Revolution

Jun 25, 2019 • FeaturesFleet TechnologyfleetSoftware and Appslocalz

At this week's Housing 2019 event in Manchester, location and mobile technology experts, Localz, talked about the impact of the IConomy to the field service industry. In this article Localz explains how the field service industry can utilise...

Increasing the Efficiency and Reducing the Administrative Workload of Your Field Service Engineers

Jun 25, 2019 • FeaturesSoftware & AppsAftermarketfield servicesoftware and appsTrimbleTrimble Pulse

FM service providers waste millions on poor management of spare parts

Jun 24, 2019 • FeaturesbyboxSpare Partsspare parts management

ByBox, providers of smart locker technology and field service solutions, reveals that the management of spare parts in the facilities management (FM) sector is inefficient and costing the industry millions. That’s the message from research...

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresCustomer Serviceomni channelfield serviceIFSomnichannel

Where Technology Can Help Field Service Companies Overcome Their Key Challenges

Jun 21, 2019 • FeaturesCognito iQFuture of FIeld ServiceDave Webb

Dave Webb, COO, Cognito reflects on what he thinks are the key challenges that field service companies are facing in today's business landscape and outlines how and where he believes technology can play a role in overcoming them

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