ARCHIVE FOR THE ‘features’ CATEGORY

A subscription for tech? Mobile workforces could soon be signing up

Feb 06, 2019 • HardwarePanasonicPanasonic ToughbookFeatures

Technology buyers are in favour of spreading the cost of equipping their mobile workforces with notebooks, tablets and handheld devices with 78% of UK technology buyers said they would be interested in a subscription-based solution to equip...

6 Leadership Habits To Develop In 2019

Feb 04, 2019 • FeaturesmanagementMark GreenActivators

Bad habits can be hard to break, and for business leaders who have them, they can be deal-breakers. Mark Green, author of Activators: A CEO’s Guide to Clearer Thinking and Getting Things Done outlines six good habits business leaders should aim...

Stand Alone.

Jan 31, 2019 • FeaturesmanagementLone Worker SafetyMark Glover

Given the many industries field service straddles, the crossover of its employees into lone working is huge. Field Service News’ Mark Glover looks into this area of health and safety and discovers how technology - and positive human engagement -...

Where Technology Can Help Field Service Companies Overcome Their Key Challenges

Jan 30, 2019 • FeaturesFuture of FIeld ServiceCognito iQDave Webb

Dave Webb, COO, Cognito reflects on what he thinks are the key challenges that field service companies are facing in today's business landscape and outlines how and where he believes technology can play a role in overcoming them. 

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The Value Ad of Business Development by Field Service...

Jan 29, 2019 • FeaturesmanagementJim Bastonselling servicebeyond great service

Jim Baston, outlines why companies with strong field service delivery have a huge opportunity to add both value to their customers whilst improving their bottom line by tapping into easy accessible revenue streams...

The Tip of the Iceberg...

Jan 28, 2019 • FeaturesFuture of FIeld ServiceservicemaxScott bergIoTMark GloverGE Digital

A year into his tenure heading-up ServiceMax Scott Berg is in a positive mood. Field Service News’ Deputy Editor Mark Glover went to meet the CEO to discuss life after GE’s acquisition, Brexit and why IoT still has more to offer...

The Field Service Podcast: The Burning Platform of an Ageing Workforce

Jan 25, 2019 • PodcastFeaturesSimPROAgeing Workforce CrisisIoT

Mark Glover, Deputy Editor, Field Service News continues the latest series of The Field Service Podcast as he sits down with simPRO's Richard Pratley. 

An Analysts Take Of Field Service In The Security Sector...

Jan 24, 2019 • SecuritySamir GulatiservicepowerBill PollockmanagementFeatures

As part of an excellent ‘analyst’s take’ paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here Samir Gulati offers us a key excerpt from that paper...

Maintaining Satisfactory Customer Service in an Outsourced Environment

Jan 22, 2019 • managementFeaturesBill Pollock

Customer demands and expectations are greater than ever before at at time when training and retaining service engineers is a major challenge due in no large part to an exodus of retiring baby boomers exiting the workforce. Outsourcing is...

Science or Art?: Making The Case for Using Econometric Market Models in Service Market Planning

Jan 21, 2019 • FeaturesmanagementMichael Blumberg

Life is full of fine lines. Genius and madness are two sides of the same coin it is often said and the balance between science and art is one full of intricate nuance. Similarly the relationship between increasing service revenue and healthy...

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