ARCHIVE FOR THE ‘features’ CATEGORY

The zero-hour dilemma

Jul 11, 2014 • FeaturesManagementmanagementZero hour contractsClickSoftware

Zero-hour contracts have long been a contentious issue, with arguments back and forth about why they are or aren’t good for both business and employees. And it looks like an issue that isn’t going away anytime soon. Robert Williams, VP Sales,...

DA Systems research shows budget restrictions could create technology capability gap within transportation industry

Jul 09, 2014 • FeaturesFleet Technologyfleet technologyresearchDA Systems

Results of a recent survey by DA Systems into attitudes towards technology amongst firms within the UK transport and logistics industries highlighted that whilst the majority believed in the importance of technology to create a superior service...

Resource: 6 things you need to know when purchasing Service Lifecycle Management software

Jul 07, 2014 • FeaturesMichael BlumbergresourcesWhite PaperWhite Papers & eBooksService Lifecycle ManagementSLMSoftware and Apps

Resource Type: White Paper Title: 6 things you need to know when purchasing Service Lifecycle Management software About: Based on independent research Michael Blumberg provides critical information for anyone who is preparing to purchase Service...

Field Service Software 2014 Benchmarking Report: Part One - Scheduling and Integration

Jul 02, 2014 • FeaturesmplsystemsOptimisationresearchresourcesWhite Papers & eBooksSoftware and Appssoftware and apps

Across April and May of this year (2014) Field Service News in partnership with mplsystems undertook a research project to assess the current usage of field service software...

Resource: Five key steps to make field service profitable PLUS James Automation Case Study

Jun 30, 2014 • Featurescost centre to profit centreWhite Papers & eBooksservicemax

Resource: Five key steps to make field service profitable PLUS James Automation Case Study Format: PDF Abstract: Is field service seen as a cost centre at your business? Providing field service can be a complex process, but that does not have to...

Managing Mobile Resources in Field Service Delivery

Jun 26, 2014 • FeaturesSoftware & AppsJohn CameronSoftware and AppsTrimble

Trimble Field Service Management's new Managing Director John Cameron joins Field Service Service News as a guest columnist and outlines the importance of managing mobile resources effectively...

Time to take what your field service techs have to say seriously

Jun 25, 2014 • FeaturesManagementmanagementDave HartField Service Techsservicemax

Dave Hart, vice president of global customer transformation at ServiceMax provides a tale of two field service companies and how listening to your field service techs is not only easier than ever but more important than ever also...

INFOGRAPHIC: Understanding the importance of the doorstep experience

Jun 23, 2014 • FeaturesinfographicsDA SystemsInfographics

DA Systems outline 6 very good reasons why you should make sure your customer is focussing on delivering service excellence through the doorstep experience you give to your customers in this excellent infographic.

Why Dutch firm Hutten are happy to stand out from the crowd...

Jun 23, 2014 • FeaturesManagementmanagementNick FrankNoventum

Continuing his series looking at case studies of how service companies adapt their culture to improve their productivity Nick Frank, service management consultant with Noventum Service Management looks at how happiness became a key tool for Dutch...

Global service is a major concept - regardless of whether your organisation is local, regional or international

Jun 23, 2014 • FeaturesManagementGlobalisationBill Pollock

Customer requirements for field service and customer support will never be the same from one country to another, any more than they will be the same from one customer to another. However, one thing remains very clear – the requirements for...

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