Servitization: Past, Present and Future

Jul 18, 2019 • FeaturesAdvanced Services Groupaston business schoolProfessor Tim BainesServitizationSpring Servitization Conference

While attending the Spring Servitization Conference, Mark Glover caught up with Professor Tim Baines (pictured), Director of the Advanced Services Group at Aston Business School. Conversation ranged from the discipline’s origins to the impact of...

The Big Discussion: Augmented Reality - Part 1.

Jul 17, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the first of a new four part series, we turn our attention to Augmented Reality where our panel includes Stephen...

A Pain in the Neck

Jul 16, 2019 • FeaturesManagementhealth and safetytabletsRugged Mobile Device

Slick, fast and easy to carry smart devices have undoubtedly enhanced an engineer’s approach to call-outs. Yet, research and guidance into the ergonomic risks remain thin on the ground. Mark Glover investigates whether a revolution in mobility...

AI in Repair and Manufacturing. (Podcast)

Jul 12, 2019 • FeaturesArtificial intelligenceMachine LearningHardwareThe Field Service PodcastPredii

In the latest Field Service Podcast, Tilak Kasturi discusses the importance of a proof of concept in AI and machine learning enterprise.

The Long Awaited Uberization of the Field Service’s Last Mile

Jul 10, 2019 • FeaturesCustomer ExperienceSoftware and AppsUberlocalzlastmile

The Uberization of Field Service has long a hot topic ever since the silicon valley firm disrupted the private transport sector and every other vertical at the same time. Localz, a solution provider focussing on last-mile communications might...

Maximum Impact

Jul 09, 2019 • FeaturesManagementservicemaxSoftware and AppsCustomer Focus

Maximize Bologna, the first of Servicemax’s series of customer events, included client case studies, company announcements and (very good) coffee. It also heralded a hit re-set for the company following a period of acquisitions and changes in...

The Top Three Field Service Solutions you Need to Know About.

Jul 08, 2019 • FeaturesManagementFuture of field servciceField Service Management SolutionslocalzMiraAugmentir

We’ve been a busy bunch over the last few months bouncing around the globe trying to keep on top of the rapid developments within the field service sector and cherry picking the top solutions. From Singapore to Sweden and from California to...

Is your Parts Manager a Futurologist?

Jul 08, 2019 • FeaturesParcel HoldersSpare Partsspare parts management

Ed Fraser, Managing Director at Parcel Holders responds to a Field Service News article on spare parts being the "black sheep" of the sector and wonders what role the supply chain will play in parts logistics...

Asset or Human?

Jul 04, 2019 • FeaturesArtificial intelligenceAsset MaintenanceHomeserve

As machine learning, artificial learning and the Internet of Things play a more prominent role in service is there a danger the human will no longer be needed? Mark Glover spoke to Paul Joesbury at Homeserve, someone who believes it’s only a...

A Safe Evolution: A Brief History Of IoT In Field Service

Jul 03, 2019 • Featuresfuture of field serviceIoT

The total installed base of connected devices is projected to amount to 75.44* billion worldwide by 2025, an astonishing five-fold increase in ten years. Mark Glover, plots IoT’s extraordinary evolution, its potential impact for service and asks...
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