ARCHIVE FOR THE ‘features’ CATEGORY

PODCAST: The Digitalisation of Spare Parts Has Huge Potential

Feb 22, 2019 • FeaturesThe Field Service PodcastMark GloverSpare Parts

THE FIELD SERVICE PODCAST: Florian Kriz, Vandelande. The digitalisation of a spare parts inventory has huge potential but comes with many challenges.

Martin Summerhayes: A life in service

Feb 20, 2019 • Martin SummerhayesFeaturesFujitsuCustomer ServicemanagementTraining

As a mantra, fixing the customer first and the problem second, has served Martin Summerhayes well in his 30-plus years in service profession. Mark Glover, caught up with Fujitsu’s Head of Delivery Strategy and Service Improvement to discuss what...

Practical Applications of Machine Learning and AI in Field Service

Feb 19, 2019 • FeaturesFuture of FIeld ServiceEmily HackmanMachine LearningArtificial intelligence

In the third article in our current series of articles from field service solution provider Astea focussing on Artificial Intelligence and Machine Learning we now take a look at some of the practical applications...

The Four "R's" of Field Service

Feb 13, 2019 • managementFeaturesCloud Service

Customer be central to every organization’s customer support strategy. Every field service repair should be treated as an opportunity to exceed expectations and deliver a truly exceptional customer experience, writes Martin Boggess from Hitachi.

Is Field Service Adopting Machine Learning and AI?

Feb 12, 2019 • FeaturesFuture of FIeld ServiceEmily HackmanMachine LearningArtificial intelligence

In the second article in our current series of articles from field service solution provider Astea focussing Artificial Intelligence and Machine Learning we explore how and why field service companies are adopting these emerging tools... 

Why context is king in data collection

Feb 11, 2019 • DataFuture of FIeld ServiceNovotekFeatures

It’s no secret that data collection is important for generating valuable insight that helps plant managers improve efficiency in industrial systems. However the importance of understanding the context of the data is less well known. George Walker...

The Digitalisation of Spare Parts Management

Feb 08, 2019 • LogisticsFeaturesThe Field Service Podcastspare parts managementService Logistics

Can 3D printing solve the increasing challenges of service supply chain logistics?

Machine Learning - DEFINED

Feb 07, 2019 • FeaturesFuture of FIeld ServiceEmily HackmanMachine LearningArtificial intelligence

In a new series of articles from field service solution provider Astea, we tackle one of the burning questions being discussed amongst field service companies across the globe - what is Machine Learning and more importantly how can it be...

The potential of 3D Printing in the Service Supply Chain

Feb 07, 2019 • LogisticsFeaturesThe Field Service Podcastspare parts managementService Logistics

Can 3D printing solve the increasing challenges of service supply chain logistics?

The Right Balance

Feb 07, 2019 • Spare Parts ConferenceSpare PartsFeatures

Andrea Capello is Head of Parts BU at Ariston Thermo Group. He spoke to Field Service News’ Deputy Editor Mark Glover ahead of his presentation at the Spare Parts Business Platform in Sweden next month about the issues of non-genuine parts and...

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