ARCHIVE FOR THE ‘features’ CATEGORY

Beginning the Remote Service Journey

Sep 24, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In the first article of a series of excerpts from a recent white paper published by IFS, we look at companies that have accelerated adoption of remote services in their operation during the pandemic.

Is the move toward servitization gaining greater traction?

Sep 23, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

The Right Field Service Management Software Massively Increases Efficiency

Sep 22, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In this second feature from a series of excerpts from a recent white paper published by Praxedo, we look at how the right field service management software for your organisation can massively increase efficiency.

Are field service companies at risk of undervaluing social media as a tool within our industry?

Sep 21, 2021 • FeaturesDigital TransformationservicemaxSocial MediaThe View from AcademiaChris RaddatsSeverina CartwrightKatharina Streater

Is social media being woefully underused in our industry, or is it a saturated mass communication tool that lacks the nuance required for effective customer interactions that drive service excellence amongst field service companies? Kris Oldland,...

How much did the pandemic impact customer-centricity and digital transformation?

Sep 21, 2021 • FeaturesresearchDigital TransformationHSOCovid-19CSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

What technology and tools are being used for measuring CSAT?

Sep 16, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

Working on Paper is Slow, Expensive, and Comes With Significant Risks

Sep 15, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In the first article of a series of excerpts from a recent white paper published by Praxedo, we discuss how outdated operations can lead to losses to field services organisations and why it's important to switch to digital.

Which mechanisms are best for customer feedback?

Sep 07, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our...

The Disconnect between Marketing Leadership and Service Leadership

Sep 03, 2021 • FeaturesMichael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

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