ARCHIVE FOR THE ‘features’ CATEGORY

The Close Relationship Between Servitization and Digitalisation

Jun 18, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

"Talk" the Walk

Jun 17, 2021 • FeaturesmanagementBBA Consultingfield service managementJim Bastonservice strategiesLeadership and Strategy

Jim Baston, President of BBA Consulting Group, continues his blog series on “supercharging” revenue generation through the field service team. In this new article, he discusses the importance of evaluating the words we use within our organization...

Turning the Spotlight on As-A-Service Trend

Jun 16, 2021 • FeaturesAdvanced Services GroupProfessor Tim BainesServitizationThe View from AcademiaServitization and Advanced Services

Professor Tim Baines’ name is synonymous with all things servitization and advanced services. Today, he is talking to Field Service News about Servitization Live, the business event solely dedicated to Servitization and advanced services, taking...

How the Field Service Sector has changed in the last two decades

Jun 15, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

Why Digitalisation Further Emphasises the Importance of Outside-In Thinking

Jun 14, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Just How Big is Big Data for Field Service Operations

Jun 11, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

The natural transition from tracking customer satisfaction to customer success

Jun 10, 2021 • FeaturesCustomer Satisfaction and Expectations

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking stud...

How to Get the Pulse of the Customer Before the NPS Score

Jun 09, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In an age of Uberization, customer service expectations are higher than ever in our post- pandemic world. The answer to meeting those expectations lies within the rich data sets we have on each customer. However, the flow of information often...

The Need For More Robust Definitions Around Servitization

Jun 09, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

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