ARCHIVE FOR THE ‘features’ CATEGORY

Podcast: Pollock on 2020

Jan 24, 2020 • Featuresfuture of field servicemanagementBill PollockThe Field Service Podcast

Analyst Bill Pollock says 2020 could be a big one for the service sector. 

Handheld failures frustrate workforce and cost business, research shows

Jan 20, 2020 • FeaturesPanasonicPanasonic ToughbookHardwarereport

Panasonic study shows handheld devices with bar code readers on average fail more than 2.5 times a year and take 2.6 days to repair or replace.

Hard is Soft. Soft is Hard

Jan 20, 2020 • FeaturesmanagementCustomer Focus

Martin Summerhayes suggests taking stock of what we have now and developing soft skills can influence our future success.

Service's Most Significant Shift?

Jan 15, 2020 • FeaturesFuture of Feld ServiceFuture of field servciceProfessor Tim BainesServitizationSustainabilitySyncron

The next decade will see manufacturers come under pressure to ensure their processes are significantly more sustainable. But what role can service play in this shift? Through technology and servitization, Mark Glover discovers a strong will in...

Avoid the Commodity Trap to Drive Service Growth

Jan 07, 2020 • FeaturesManagementJan Van VeenmoreMomentum

moreMomentum's Jan van Veen suggests service professionals need to avoid the pitfalls around commodity as falling in could lead to missing out on big growth opportunities.

Why is Language in Service so Negative?

Jan 06, 2020 • FeaturesManagementMartin Summerhayes

Regular Field Service News contributor Martin Summerhayes suggests the language used in service is too negative and the sector should re-frame its vocabulary as we go into 2020.

Connected Field Service for Connected Customers

Dec 19, 2019 • Featuresfuture of field serviceWBR

Becky Johnson, Content Director at WBR, says technology will compliment the human touch in service.

Six Things You Must Do To Successfully Integrate an Acquisition

Dec 18, 2019 • FeaturesManagement

Ron Zielinski from Coherent gives his tips on how to oversee an acquisition. 

A busy twelve months for field service management

Dec 17, 2019 • FeaturesAly Pinderfuture of field service

Field Service News' Deputy Editor Mark Glover caught up with regular Field Service News' contributor, IDC's Aly Pinder to look back on what's been an eventful 12 months in service. The pair were speaking at at Sycron's innovate2019 conference...

Reaching the next level of field service management with IIoT

Dec 16, 2019 • FeaturesSoftware & AppsSAP

Manuel Grenacher, General Manager SAP Service Cloud at SAP discusses the latest revolution: the Industrial Internet of Things...

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