ARCHIVE FOR THE ‘features’ CATEGORY

Evaluation of the Spare Parts Management State of the Art

Mar 05, 2021 • FeaturesMichael BlumbergParts Pricing and LogisticsSpare Parts Management

In this new article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, discusses the strategic value of Spare Parts Management in product service businesses.

Research Debrief: The varying sophistication of tools used for remote service delivery

Mar 05, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Creating a Strong Corporate Brand in B2B Manufacturers

Mar 04, 2021 • FeaturesLeadership and StrategyUniversity of LiverpoolChris Raddats

Dr. Chris Raddats, Senior Lecturer in Marketing and Director of Research at the University of Liverpoool, highlights the importance of having a strong corporate brand in B2B manufacturers and offers companies the opportunity to better understand...

The Future Field Service Enterprise Depends on Getting Change Management Right

Mar 03, 2021 • FeaturesAly PinderIDCDigital TransformationTechnologyCovid-19

In this new article for Field Service News, IDC's Aly Pinder discusses why the future of field service enterprises depends on getting the change in management right.

Research Debrief: The increase of speed remote service delivers

Mar 03, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Empowering Your Most Important Assets: Your Technicians

Mar 02, 2021 • FeaturesArtifical IntellignceDigital Transformationfleet managementLytx

Damien Penney Vice President at Lytx Europe, discusses how fleet managers can empower their most important assets by placing technician safety and empowerment at the heart of their programs.

Research Debrief: Reduced overheads are a benefit for service providers but is it what customers want

Mar 01, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Is a remote first approach to service delivery set to become the default in the new normal

Feb 26, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Hands On Hardware review: Getac ZX70

Feb 23, 2021 • FeaturesGetacHands On ReviewZX70

Our Hands-On review series returns as we continue to evaluate the best mobile technology designed with the field service engineer in mind. In the first review of 2021, we’ve got our hands on Getac's ZX70

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