ARCHIVE FOR THE ‘features’ CATEGORY

Is Our Obsession With AI the Intelligent Way Forward?

Sep 20, 2019 • FeaturesManagementArtificial intelligenceNick FrankSi2Partners

Whilst there has been a lot of hyperbole around the impact Artificial Intelligence will have on field service operations, Nick Frank points out that it is not the answer to life, the universe and everything and we should understand our own...

A Colourful Life

Sep 19, 2019 • FeaturesHardwareRugged devicesVarlink

As a recent guest on the Field Service Podcast, Varlink’s Founder and CEO Mike Pullon reflected philosophically on his thirty plus years in the sector identifying the key milestones in the evolution of rugged devices. Field Service News’ Deputy...

How to Make Change work: start with PPTX

Sep 19, 2019 • FeaturesManagementMartin SummerhayesCHange Management

In an industry that moves as rapidly as field service often does, it is important to have a firm grasp on the nuanced skill of change management. However, getting to the heart of what makes change work lies in an all too familiar acronym writes...

Joining the Dots

Sep 18, 2019 • FeaturesManagementAugmented Realityfuture of field service

Augmented Reality (AR) has been long been predicted to become an important, even crucial aspect of field service operations in the future, yet in it’s first iteration it has failed to come close to reaching its potential as a radical force for...

The Big Discussion: Dynamic Scheduling - Part 3..

Sep 17, 2019 • FeaturesFleet Technologydynamic schedulingfast lean smartFieldAwarefleetThe Big Discussion

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the third of a four part series on dynamic scheduling our panellists, FieldAware's Mark Tatarsky and Fast Lean...

3 Tips to Get Services on the Strategic Agenda of a Manufacturing Firm

Sep 16, 2019 • FeaturesManagementContinuous ChangeJan Van VeenmoreMomentumServitization

Getting service on the table the strategic executive meeting is a challenge many field service directors will be familiar with, here Jan Van Veen, Managing Director of MoreMomentum provides three top tips for actually making it happen...

MAPPING TOMORROW’S AI ADVANCEMENTS THROUGH TODAY’S DIGITAL TRANSFORMATION

Sep 16, 2019 • FeaturesSoftware & AppsAgeing Workforce CrisisCustomer ServiceFuture of FIeld Serviceworkforce managementfield serviceUberizationIndustry 4.0

With an eye to the future and a desire to push today’s technologies to their limit, artificial intelligence (AI) has begun to creep into a variety of service technologies. On its surface, AI might still seem like science fiction, but the number...

PODCAST: Service - A Retrospective

Sep 13, 2019 • FeaturesCustomer Experiencefuture of field serviceMartin SummerhayesThe Field Service Podcast

In the latest Field Service Podcast, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

Time to Walk the Talk

Sep 12, 2019 • Featurescopperbergfuture of field serviceClickclick softwareField Service SummitUberizationUberization of field service

As the Uber blueprint disrupts the traditional service model, firms need to keep pace with the innovation or risk losing a customer-base who expect no less than exceptional. Click Software’s Ziv Barzilay, speaking to Mark Glover, explains why...

Food for Thought

Sep 11, 2019 • Featuresfuture of field servicemaximizeMaximize Europeservicemax

While attending ServiceMax’s customer event Maximise in Italy, Mark Glover sat down for lunch with the firm’s SVP of Product and Solution Marketing Lubor Ptacek. As well as sampling some fine cuisine, the pair discussed the news that its...

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