ARCHIVE FOR THE ‘features’ CATEGORY

Product-as-a-Service – is it only really rental by a different name?

Nov 22, 2020 • FeaturesThe View from Academia

Software-as-a-service has become well established, and recently a trend to sell Product-as-a-Service has emerged. PaaS is often sold in a similar way to products with limited additional services provided. From our perspective, this makes PaaS a...

Sustainability Can be the Outcome of COVID (podcast highlight)

Nov 20, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

In this final excerpt from a series featuring conversation between Salesforce's Gary Brandeleer and Field Service News' Kris Oldland the conversation takes a more philosphical turn as Brandeleer outlines why we should be taking the opportunity to...

Measuring Field Service Readiness

Nov 19, 2020 • FeaturesWhite Paperfield service managementLeadership and StrategyAppify

In this second excerpt from a recent white paper published by Appify, now available at Field Service News, we provide an analysis on how to measure field service readiness...

A Future of Field Service Without Break Fix? (podcast highlight)

Nov 18, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss the true value of the service engineer and outline a future of field service where break-fix is no longer part of our day-to-day lexicon...

Seven Steps to Exceptional: from Strategy to Execution

Nov 17, 2020 • FeaturesCognito iQWhite PaperDigital Transformationfield service management

This final excerpt from a recent white paper published by Cognito iQ outlines a seven-step process to take you from strategy to execution, so you can achieve exceptional field service...

The Potential Downsides of a Remote First Approach to Field Service (podcast highlights)

Nov 16, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss potential downsides to adopting a remote first-approach to service delivery and explore the potential for a hybrid model that blends on-site and remote service...

The New Thinking Required for the New Normal (podcast highlight)

Nov 13, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Remote Services

Salesforce's Gary Brandeleer and Field Service News' Kris Oldland discuss why there is foundational new thinking required as we build the new normal of field service... 

Industry Spotlight: Healthcare at Home

Nov 12, 2020 • FeaturesDigital Transformation

In the first in a new series of videos where we look at field service operations and technology within different industry sectors we talk to Gary Milne, of Healthcare at Home about the important work they undertake, how that has changed since the...

Business Processes and Data Accessibility within Field Service

Nov 12, 2020 • FeaturesWhite Paperfield service managementLeadership and StrategyAppify

In a new series of excerpts from a recent white paper published by Appify we analyze the impact of change within the modern field service organization...

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