ARCHIVE FOR THE ‘experience-economy’ CATEGORY

Digital Transformation: The Engine Powering our Experience Economy

Jul 30, 2019 • FeaturesManagementMark BrewerDigital TransformationExperience Economyfield servicefield service managementIFSService ManagementCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

Customer engagement: Powering the Experience Economy

Jul 09, 2018 • FeaturesFuture of FIeld ServiceMark BrewerExperience Economyfield servicefield service managementIFSService DesignService EconomyService ManagementCustomer Satisfaction and Expectations

Commerce has successfully transitioned from being based around commodities, then products and finally services. But that is not the end of the evolution as Mark Brewer, Global Industry Director, Service Management, IFS introduces the concept of...


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