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Ericsson has launched Ericsson Industry Connect, an easy-to-use cellular connectivity solution to accelerate Industry 4.0 digital transformation.

Ericsson Industry Connect enables communication service providers to offer dedicated cellular networks at factories and warehouses starting with 4G/LTE, with a clear path to 5G.

The offering strengthens Ericsson’s private networks and IoT portfolios by making 4G and 5G technologies accessible to new industrial markets.

Purpose-built for industrial environments such as factories and warehouses, the dedicated cellular connectivity solution enables secure, reliable coverage with high device density and predictable latency.

With a network management experience designed to be easy to use and manage for information technology (IT) and operational technology (OT) professionals, the solution aims to make cellular technology rapidly deployable for factory and warehouse staff.
With industrial-grade wireless connectivity, Ericsson Industry Connect can enable innovative Industry 4.0 use cases such as: digital twin inspection (a real-time digital replica of a physical entity) with massive amounts of sensors; mobility for human machine interface (HMI) instructions for workers; collision avoidance and remote control for autonomous guided vehicles (AGVs); and collaborative robotics for automated operations.

Åsa Tamsons, Senior Vice President, Head of Business Area Technologies and New Businesses, Ericsson, says: “Ericsson Industry Connect is built on design thinking to meet industrial customers’ requirements on speed, reliability and security, while being easy to install and manage. It helps enterprises to accelerate their automation and operational efficiency to the next level. It complements service providers’ offerings to enterprises with a solution that is easy to scale. Ericsson Industry Connect increases the relevance of cellular solutions in the high growing segment of industrial connectivity - leveraging Ericsson’s technology leadership, strength in connectivity, and R&D investments to date.”

Börje Ekholm says telecommunication company will complete roll-out this year and network upgrade will compliment new technology such as Augmented Reality and autonomous vehicles.

 

Speaking at Mobile World Congress 2019 in Barcelona this month, Börje Ekholm Ericsson's CEO and President, said the firm expect to switch on the 5G network over the next 12 months and the robust network will facilitate ventures including Augmented Reality, Artificial Intelligence and autonomous vehicles.

Ericsson had previously announced 5G deals with 14 service providers across Europe, US, Asia and Australia including US Cellular and Telstrar. Memorandums of understandings have been signed with 42 other service providers and Ekholm told journalists to expect further announcements.

Citing research from the Ericsson Consumer Lab, he said that smartphone users will soon see the impact of the new coverage. "Consumers and enterprises are waiting for 5G," he explained. "One-third of smartphone globally will change either immediately or within six months to a service provider that switches on 5G."

Ericsson has been selected by Swiss telecommunications service provider Swisscom for its security manager solution.

 

The Security Manager software will offer security automation, visibility and control for Swisscom's Security Operation Center, addressing the increasing security management needs of the service provider.

The new deal includes automation of security compliance management and basic security analytics.

Philippe Vuilleumier, Head of Group Security, Swisscom, said: “Continuing our strong partnership and collaboration with Ericsson, we are deploying Ericsson Security Manager in our datacenter in Switzerland while simultaneously developing the solution further through progressive and agile collaboration. Ericsson Security Manager is improving the security baseline automation and security analytics in our Security Operations Center, strengthening our activities to protect our own critical infrastructure.”

Åsa Tamsons, Senior Vice President and Head of Business Area Technologies & New Businesses, Ericsson, says: “Security is a cornerstone of Swisscom’s business. Ericsson Security Manager will transform the security management of Swisscom’s mobile network and in the future support new use cases in the telecommunications industry, while addressing the ever-increasing security requirements.”

Ericsson has launched its critical communications broadband portfolio for service providers, enabling service providers to meet the business-critical and mission-critical needs of industries and public safety agencies as digitalization and modernization of land mobile radio communications increases. 

When communication is disrupted by minutes, seconds, or even milliseconds, it can have huge consequences for business operations, or serious implications for public safety. The need for fast and reliable communication is therefore paramount. Such critical communications are used in many areas: from first responders and nationwide emergency services to workforce safety in enterprises.




There is a growing demand for business- and mission-critical broadband for such use cases. Service providers need to deliver the highest level of availability, reliability and security to meet this demand.To meet critical communications users’ needs, Ericsson has developed a new portfolio comprising three offerings: Critical Network Capabilities; Critical Broadband Applications; and Flexible Deployments for both local private networks, and nationwide mission-critical LTE networks.

Per Narvinger, Head of Product Area Networks, Ericsson, says: “We see growth opportunities for service providers and government operators by addressing new segments with LTE/5G networks. Our critical broadband portfolio will enable our customers to effectively secure the critical communication needs of sectors such as public safety, energy and utilities, transportation, and manufacturing.”

Critical Network Capabilities

This offering includes advanced features for critical network performance and covers the following: high network availability; multi-network operation with spectrum sharing techniques; and coverage and capacity for critical applications. It also includes network security capabilities that ensure network services are maintained even when the infrastructure is under attack. Finally, quality of service, priority and preemption all guarantee latency performance and capacity requirements during high load and congestion. The critical network capabilities include new features that simplify the rollout of broadcasting services across nationwide areas. Another new feature enables radio access sites to operate in fallback mode, should the network connection fail. This offering also includes deployable systems that allow temporary coverage for disaster recovery and operations in rural areas without existing coverage.

Critical Broadband Applications 

This offering covers Ericsson Group-Radio that provides mission-critical push-to-talk, data and video services. This will enable, for example, blue light personnel such as the police to be more effective in performing community services that require advanced mobile broadband.

Flexible Deployments for Private Networks

New business models are emerging for industries. From owning and operating their own networks, critical industries are now procuring private networks and services that leverage service providers’ existing network assets and operations – without compromising required local control. Ericsson’s flexible deployments for private networks range from network slicing to fully dedicated networks, enabling service providers to offer scalable, critical broadband network solutions and services for critical industries.Ericsson also offers Managed Services for private networks, with solutions based on AI and automation that predict and prevent events while reducing OPEX.

These solutions enable service providers to reduce time-to-market and onboard new industries, while securing critical service level agreements.Critical broadband will enable industries to increase efficiency through the following: enhancing workforce productivity and safety; massive onboarding of devices and sensors; real-time location of assets and equipment; and data collection to boost equipment and personnel performance and avoid downtime.


Thomas Lynch, Executive Director at IHS Markit, says: “The critical communications industry is developing ways to deliver critical mobile broadband solutions for professional users, augmenting today’s critical voice communications. Through its new portfolio, Ericsson is empowering service providers to address this growing segment by leveraging their existing LTE infrastructure and operations in an affordable and scalable manner.”

 

Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its existing big data ecosystem.

Ericsson’s solution will deliver data analysis and actionable insights for the service provider’s 5.3 million 4G mobile broadband subscribers using video and other OTT applications on the nationwide mobile network.

Daniel Staub, Swisscom, says: “Delivering a superior experience to our customers is at the very centre of Swisscom’s strategy, and Ericsson Expert Analytics will help us to pursue this vision even further by providing us with end-to-end visibility of our services across our 4G mobile broadband network. With this solution, we will now be able to monitor and proactively optimize our service level performance, as well as take action on any issues we see."

Arun Bansal, President and Head of Ericsson Europe and Latin America, says: “Satisfied customers are loyal customers. Not only will Ericsson Expert Analytics enhance the customer experience and improve network quality for Swisscom, but it also paves the way for smoother entry to 5G, IoT and cloud services with the solution’s advanced capabilities. We will continue to provide Swisscom with the most advanced network technologies and support as they move rapidly toward commercial availability of the next generation of connectivity.”

Swisscom is a pioneer for 5G services with Ericsson as its strategic partner. The two companies have already achieved a number of significant milestones in making 5G a commercial reality, highlighted recently by Europe’s first end-to-end, multivendor 5G Non-Standalone (NSA) data call on 3.5 GHz band. Swisscom was also the first announced customer for Ericsson’s strengthened end-to-end mobile transport solutions.

 

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5G is expected to reach more than 40 percent global population coverage and 1.5 billion subscriptions for enhanced mobile broadband by the end of 2024. This will make 5G the fastest generation of cellular technology to be rolled out on a global scale, according to the latest edition of the Ericsson Mobility Report.

Key drivers for 5G deployment include increased network capacity, lower cost per gigabyte and new use case requirements.

North America and North East Asia are expected to lead the 5G uptake. In North America, 5G subscriptions are forecast to account for 55 percent of mobile subscriptions by the end of 2024. In North East Asia, the corresponding forecast figure is more than 43 percent.

In Western Europe, 5G is forecast to account for some 30 percent of mobile subscriptions in the region by end of 2024.

The uptake of NB-IoT and Cat-M1 technologies is driving growth in the number of cellular IoT connections worldwide. Of the 4.1 billion cellular IoT connections forecast for 2024, North East Asia is expected to account for 2.7 billion – a figure reflecting both the ambition and size of the cellular IoT market in this region.

Diverse and evolving requirements across a wide range of use cases are prompting service providers to deploy both NB-IoT and Cat-M1 in their markets.

 

Mobile data traffic grew 79 percent between Q3 2017 and Q3 2018 – China a key engine

Mobile data traffic in Q3 2018 grew close to 79 percent year-on-year, which is the highest rate since 2013. Increased data-traffic-per-smartphone in North East Asia– mainly in China – has pushed the global figure notably higher. With a traffic growth per smartphone of around 140 percent between end 2017 and end 2018, the region has the second highest data traffic per smartphone at 7.3 gigabytes per month. This is comparable to streaming HD video for around 10 hours per month. 

North America still has the highest data traffic per smartphone, set to reach 8.6 gigabytes per month by the end of this year – which can be compared to streaming HD video for over 12 hours monthly.

Between 2018-2024, total mobile data traffic is expected to increase by a factor of five, with 5G networks projected to carry 25 percent of mobile traffic by the end of the period.

Fredrik Jejdling, Executive Vice President and Head of Business Area Networks, says: “As 5G now hits the market, its coverage build-out and uptake in subscriptions are projected to be faster than for previous generations. At the same time, cellular IoT continues to grow strongly. What we are seeing is the start of fundamental changes that will impact not just the consumer market but many industries.”

The Mobility report also features articles on fixed wireless access and how to make it a reality, streaming video from megabits to gigabytes, and developing the smart wireless manufacturing market.

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With mobile computing and field service operations now becoming inextribably linked many field service organisations will benefit greatly from the full 4G coverage and in the not so distant future 5G could possibly make interactions between the field and the back office lightning fast and seamless. It will, therefore, be of interest to US field service organisations that Ericsson announced last week that the company has increased its U.S. footprint by expanding its 4G partnership with Verizon to include new markets.

This extended partnership includes Ericsson Radio System 4G LTE equipment which, in addition to enabling the latest advances in 4G LTE capabilities, will provide a 5G-ready platform that will allow Verizon to rapidly transition sites to 5G when they deploy the service in those markets.

The new markets will be deployed using Ericsson’s latest baseband and dual-band radios, an optimized solution for widescale high-capacity deployment. The solution will be software upgradeable to 5G and will deliver CAT-M and NB-IoT for Massive Internet of Things use cases, as well as industry-leading network capacity.

Verizon and Ericsson have partnered closely to drive the evolution of LTE by using LTE-Advanced features, enhancing capacity and speed on the Verizon 4G LTE network. In 2017, Verizon and Ericsson used these latest technologies to hit several industry milestones, including:

• Achieved 953 Mbps by combining licensed and unlicensed bands with four-carrier aggregation, 4x4 MIMO and 256 QAM in a real-world network environment in Florida
• Exceeded 1 Gbps speeds on the Verizon 4G LTE network using three-carrier aggregation

Verizon and Ericsson reached another milestone in 4G LTE-Advanced technologies that will serve as a stepping stone to 5G by completing their first deployment of FDD (Frequency Division Duplexing) Massive MIMO (Multiple Input – Multiple Output) on Verizon’s wireless network in Irvine, CA.

Ed Chan, Senior Vice President of Technology, Strategy, and Planning, Verizon, says: “We continue to be committed to bringing the best network to Verizon customers. Working with Ericsson allows us to deploy the latest technologies on our 4G LTE-Advanced network will be an important component of our rapid transition to 5G.”

This 4G LTE deployment will improve both spectral and energy efficiency, increasing network capacity for current devices in the market.Yossi Cohen, Head of Customer Unit Verizon, Ericsson North America, says: “We continue to work closely with Verizon to expand the strategic partnership between our companies, enabling Verizon to unleash the latest in 4G technology and simultaneously prepare to launch 5G in these new markets.”

This 4G LTE deployment will improve both spectral and energy efficiency, increasing network capacity for current devices in the market. Further enhancements are expected as the 5G ecosystem evolves. For customers, the result will be faster speeds for using apps and uploading and downloading files.

To prepare for 5G, Ericsson has released its first commercial 5G RAN software, allowing operators to turn on 5G in commercial networks when ready. In addition, the installed base of Ericsson Radio System radios from 2015 onwards can run 5G NR technology with a simple remote software installation.

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Ericsson has signed an agreement with the Swedish company Transtema Group AB to divest Ericsson Local Services AB (LSS), a subsidiary of Ericsson supplying field service operations and maintenance of fixed and mobile networks in Sweden.

Ericsson Local Services AB is a market leader in field services in Sweden. LSS builds and maintains network infrastructure and delivers services in all areas of Sweden's field service operations market.

Under the agreement, all operations and assets of LSS will be transferred to Transtema ownership. LSS will continue as a legal entity in Transtema Group. As a result of the transaction, Ericsson becomes a minority shareholder and will be represented on the Board of Directors of Transtema Group.

This divestment is in line with Ericsson’s business strategy, a key part of which is Managed Services and operating networks on behalf of our customers. The divestment of LSS is part of executing on that strategy as Ericsson will no longer sell new standalone field services projects.

Ericsson Local Services is a market leader in field service operations in Sweden with a skilled workforce of approximately 700 employees across the countryPer Narvinger, Head of Customer Unit Northern & Central Europe, Market Area Europe & Latin America, Ericsson, says: “Ericsson Local Services is a market leader in field service operations in Sweden with a skilled workforce of approximately 700 employees across the country. They deliver very good support to our customers, and we believe Transtema has an excellent opportunity to continue to develop the field service operations while also executing on existing customer commitments. Together we will ensure a quick and smooth transition and a good relationship.”

Magnus Johansson, CEO Transtema Group says “We intend to operate LSS as a separate legal entity within Transtema Group. With LSS experience, competence and customer relations in Sweden, they will become the backbone of our field service operations business. Our goal is to continue to grow the service business for telecom networks. This is in line with our ambition to develop our operations in Sweden and internationally. We look forward to welcoming and onboarding all LSS employees as soon as the deal is closed.”

The transaction is expected to close in the third quarter of the calendar year 2018 and is subject to customary closing conditions, including regulatory approvals.

Ericsson manages the Network and IT operations and Network Design and Optimization for customers in over 100 countries, providing long-lasting cost-efficient performance through smart automation, analytics and business practice.

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Consumer & IndustryLab released its latest Insight Report today - the Zero touch customer experience – exploring the future of customer interactions with mobile service providers.

Today, smartphone users interact with operators across multiple touch points: from discovering offerings and signing up to services, to requesting support for ending a contract.

The report highlights consumers’ current frustrations at their interactions with their mobile service provider, taking on average 2.2 attempts and 4.1 days to successfully complete an interaction. This high customer effort impacts negatively on satisfaction levels.

Digitally leading brands offer the minimal effort interaction consumers prefer. Smartphone users now expect the same hassle-free, one-click digital experience from operators. The report highlights that mobile service providers can leapfrog to a zero-touch customer experience future by harnessing the power of artificial intelligence (AI) and analytics:

• Enabled by AI, telecom service providers could use data from earlier interactions and consumer behaviour to predict what consumers need before they even contact them for support. More than half (56 percent) of smartphone users expect operators to anticipate their needs even before they realize what they are.
• While we have grown accustomed to typing, clicking and swiping on our devices, new zero-touch methods are emerging based on voice, gestures, and augmented or virtual reality.One in ten households in the US already has a voice-enabled home assistant device such as Amazon Alexa. As voice assistants become more prominent in consumers’ everyday lives, they will expect integration of support interactions over those platforms too.

Digitally leading brands offer the minimal effort interaction consumers prefer.Pernilla Jonsson, Head of Ericsson Consumer & IndustryLab, says: “Consumers believe telecom service providers treat touchpoints like isolated interactions."

"Siloed focus means they miss the bigger picture. Interestingly, telecom service providers could leapfrog one-click and move from multiple-click to zero-touch by deploying future technologies in their customer offerings. The zero-touch customer experience report shows that zero-touch experiences are now an expectation of their customers.”

Read The zero-touch customer experience’ Ericsson Consumer & IndustryLab Insight Report here.

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