ARCHIVE FOR THE ‘emea’ CATEGORY

Covid-19: An Overwhelming Opportunity to Improve Service Delivery

Jul 03, 2020 • NewsresearchAPACCovid-19EMEAnorth america

Field Service News is in the middle of an in-depth global research project. As we reach the half way stage we share some of the initial findings including that cover three quarters of service companies see an opportunity to improve service...

EE, Nokia Plan World’s First Air-to-Ground LTE for Emergency Services

Jun 19, 2020 • NewsNokiaDigital TransformationEmergency ServicesBTEMEAMobile Broadband

EE, part of BT Group, today announced it has signed an agreement with Nokia to build an industry-first nationwide 4G LTE Air-to-Ground network for the emergency services across Great Britain. The pioneering new 4G network will enable...

Supporting Safety Outcomes & DVS Compliance

Jun 17, 2020 • NewsMIcrolisefleet managementtelematicsManaging the Mobile WorkforceEMEA

Microlise are an organisation committed to developing technology solutions that help operators to manage and reduce risk while safeguarding drivers and other road users as they recently announced... 

Italian Field Service Management Solution Provider Expand US Footprint

Jun 15, 2020 • NewsAugmented RealityDigital TransformationField Service Management SoftwareOverITEMEAnorth america

As part of its go-to-market initiatives, and in response to strong demand for its products, OverIT, a global leader in Field Service Management and Augmented Collaboration solutions, has opened its second location in North America in Miami,...

Ericsson Undertake Major 5G Field Service Projects Across EMEA & APAC

May 28, 2020 • News5GDigital TransformationEricssonAPACEMEA

Scandinavian telecoms and networking giant partner with a number of Chinese companies and Swedish telecoms provider Telia to deliver significant 5G roll out in major field service operations across both regions.

Study shows only small percentage of firms operating at “servitization nirvana”

May 13, 2020 • FeaturesIDCMArne MArtinIFSServitizationEMEA

New research charting the servitization journey of companies shows a significant gap in progress between firms with only 3% surveyed at a stage of maturity.

Manufacturers Admit Challenges With Customer Expectations, Study Shows

May 12, 2020 • NewsNoventumOutcome based servicesHSOServitization and Advanced ServicesCustomer Satisfaction and ExpectationsEMEA

New research into the digital service trends of large manufacturers shows they are lacking the necessary IT infrastructures and are struggling to meet the expectations of customers in the servitization era.

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