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6% of debt remains unpaid due to poor customer service

Jul 18, 2016 • ManagementNewsCustomer ServiceEcho Managed Services

UK consumers are increasingly standing up to poor performing service providers by purposely withholding payments, according to new research - with 48% saying they had withheld or defaulted on payments in the past as a result of poor customer...

Echo expands collections division with acquisition of utilities specialist

Apr 15, 2015 • ManagementNewsmanagementdebt recoveryEcho Managed ServicesGrosvenor

Echo Managed Services, the specialist provider of outsourced end-to-end customer contact services, has strengthened its collections division with the acquisition of Sheffield-based Grosvenor Services Group. Grosvenor is one of the UK’s leading...


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