World’s First ISO Approved Drone Safety Standards announced

Dec 20, 2019 • Newsfuture of field servicedronesFinal MileISO

World’s first ISO approved drone standards have been announced, possibly impacting final mile services.

Take to the Skies

Oct 29, 2019 • FeaturesFuture of FIeld ServicedronesMark GloverLast MileKey Performance Indicator

A few years back Amazon CEO Jeff Bezos declared on US National TV that he would be investing in Prime Air a delivery network that would utilise drones to deliver packages to their customers. At the time many cynically argued that it was a...

Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)

Mar 06, 2018 • videoFeaturesAGeing WorkforceARArtificial intelligenceFuture of FIeld ServiceKieran NotterresearchResearchdronesIoTservicemax

Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by...

What Does Preventative Maintenance Mean For Parts Management...

Jan 22, 2018 • FeaturesLogistics3D printingAftermarketAsset ManagementAsset Performance ManagementAugmented RealityAutonomous Vehicleslogisticsparts managementdronesErik KjellstromIoTservicemaxServitizationSpare Partsspare parts managementSyncron

What will the impact of servitization and the move to preventative maintenance that it entails have on parts and inventory management? Erik Kjellstrom, Pre-Sales Manager, Syncron tackled this question at the Aftermarket Conference in Hamburg last...

New development in long range drone capability could have significant benefit for field service operations

Jun 12, 2017 • videoFuture of FIeld ServiceOil and GasPower GenerationdronesSkyX

SkyX, a Canadian company specialising in long-range unmanned aerial monitoring, have recently announce the successful delivery and installation of its first production xStation, a unit that remotely recharges SkyX drones during missions – a key...

5 emerging technologies impacting field service today

Mar 28, 2017 • Features3D printingForresterFuture of FIeld ServiceJuniper ResearchKPITwearablesdriverless carsdronesgartnerGary BrooksIoTSyncron

Gary Brooks, CMO, Syncron outlines some of the key technologies set to have a significant impact on field service in the not so distant future..

The innovation masters...

Mar 22, 2017 • FeaturesAugmented Realityautonomous assistanceFuture of FIeld ServiceBas de Vosdronesfield servicefield service managementHololensIFSIFS World ConferenceIoT

In his role as Director of IFS Labs Bas de Vos, is at the heart of driving innovation forward in our industry. So who better to talk to find out what technologies we should be eagerly awaiting and what is the process to take these technologies...

AT&T employ drones for celluar mast inspections

Mar 09, 2017 • videoFeaturesAT&TFuture of FIeld Servicefuture of field serviceMobile MastsPhantom 4Cellular TowersDJIdronesfield service

US telecoms giant AT&T recently shared that the company has been using drones to inspect conditions of its 65,000 cellular towers across the US.

Could drones solve emergency spare parts delivery?

Feb 28, 2017 • videoLogisticsdronesfield serviceGlympseService Logisticsspare parts managementUPS

Logistics provider UPS recently showcased a working prototype of a drone solution that launches from the top of a delivery truck. The test which was conducted in collaboration with drone-maker Workhorse echoes a proposed means of using drones...

IFS World Conference comes home

Jan 10, 2017 • FeaturesFuture of FIeld Servicemobile workforce managementdronesIFSIoT

The IFS World Conference has been held in Barcelona and Boston in recent years, A telling testament to the Swedish software company’s growing importance on the global stage. However, in 2016 it was time for a successful homecoming as the...

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