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ServicePower Contact information:
- EMEA HQ: + 44 (0)161 476 2277
- US HQ: +1(703) 287 8900
Services Provided by ServicePower:
ServicePower, recognised by Gartner as a visionary in the 2014 Magic Quadrant for Field Service Management, provides a global, connected, end-to-end field service management platform, which includes[unordered_list style="bullet"]
- ServiceScheduling- industry leading optimised scheduling and routing software which provides true intra-day optimisation of field based resources
- ServiceMobility-cutting edge, device and OS agnostic mobile dispatching software
- Nexus FS-business management
- ServiceGPS-asset tracking software, integrated to both ServiceScheduling and ServiceMobility
- ServiceOperations-true multitenant SaaS 3rd party contractor dispatching and warranty claims payment software
- ServiceMarket-job dispatching software which also provides an on demand marketplace of vetted, credentialed technicians
- ServiceStats- in memory business intelligence for our entire platform
- M2M Connected Services-utilizes connected machine data to intelligently and automatically dispatch technicians for forecasted field based maintenance and real time repairs
- Smart Scheduling Broker-enables clients to intelligently mix multiple labor forces, including employed and 3rd party to achieve desired business goals
- ServiceOutsourcing-outsourced service management provided by the ServicePower team of field service leaders, using our software platform
All about ServicePower:
ServicePower provides connected field services solutions that bring together the customer and the dispatch centre, technician, claims and warranty processes, parts, the contracted workforce, assets, mobility, business intelligence, and social collaboration.
ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform.
This is the ServicePower difference.
Latest videos from ServicePower:
Connected Field Service Solutions:
Latest resources from ServicePower:
Field Service Management - the changing technology landscape
A detailed exploration of the trends, technologies and emerging business models appearing in field service including a look at the key field service trends, the confusing field service management landscape, flexible field service management software and a look at the Gartner Magic Quadrant for field service management...
Click here to read more...
Schedule Optimisation: Things aren't equal
The world of schedule and route optimisation has been with us for many years. ServicePower is one of the longest-standing vendors who helped innovate and develop the market and its identity. The Mobile Workforce Management market maybe isn’t as established yet as the more traditional Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) counterparts but it is fast-growing in terms of maturity, acceptance, and demand.
Latest news and feature from ServicePower:
Kirona Contact information:
Kirona Contact information:
Services Provided by Kirona:
- Dynamic Resource Scheduling
- Scheduling and Planning Optimisation
- Workforce Management and Optimisation
- Field Service Management
- Mobile Workforce Management
- U.K based support[/unordered_list]
All about Kirona:
Kirona’s innovative field service technology enables organisations with a mobile workforce to improve productivity, customer service, field based worker visibility and reporting, whilst reducing costs.
Kirona’s suite of solutions includes Xmbrace DRS.
This leading dynamic resource scheduling tool is currently used by over 350 organisations to efficiently plan and dynamically schedule their field based work force.
Kirona’s Job Manager mobile application connects centralised teams with their field-based workforce in real time and is currently trusted by over 350,000 field based workers.
Kirona’s InfoSuite software enables smarter decisions with real-time actionable insight.
It provides a holistic view of operations, visibility of key performance indicators and the ability to quickly drill down on the underlying detail.
Kirona’s leading edge, innovative technology individually delivers significant value to field service organisations and when combined, they deliver a unique advantage.
Videos from Kirona...
Resources from Kirona...
Clearwater’s continued success meant that it soon began to outgrow its existing working processes and needed to adopt a strategy for managing its workload more efficiently.
In an average month Clearwater was carrying out around 11,000 jobs, leading to 30,000 written reports created in the field, using around 50,000 pieces of paper.
Click the link above to find out how they improved their service delivery with Kirona'...
In recent years the company has faced the challenge of simplifying the Carpetright sales journey for both customers and staff. For 25 years, Carpetright’s home consultants used a paper-based diary system to schedule home visits.
Customers often needed to wait days for a home consultant to manage an increasingly demanding workload through outdated management systems.
Click the link above to find out how they improved their service delivery through implementation of Kirona's solution...
Kirona helps organisations to deliver exceptional field-based services in the most cost-effective way possible. We do this by providing our clients with a suite of applications that enables them to manage their end-to-end service processes and to seamlessly link field-based workers with central functions.
Click the link above to find out more....
Oneserve Contact information:
Oneserve Contact information:
Services Provided by Oneserve:
- Call Centre management software
- Workflow management software
- Workforce scheduling software
- Mobile workforce management software
- Supply chain management software
- Asset management software
- Analytics and finance software
- Parts and stock control software
- Void management software[/unordered_list]
All about Oneserve:
Oneserve is an award winning Field Service Management Software Solution; supporting a wide range of industries in getting the most out of their field based teams.
Not only is our powerful system clear, robust and flexible, our software is easy to implement, provides you with valuable knowledge about your business and personnel, generates significant efficiencies within your team, improves productivity of your workforce and delivers exceptional customer experience.
Unlike other providers, the key difference we provide is you - the ability to configure and implement the software yourself, giving you more control whilst saving on cost.
Our Cloud-based system will allow you to:
- Better manage resources, abilities and improve response times
- Streamline and automate your processes to improve the efficiency of your business
- Get jobs done more quickly and effectively
- Improve productivity through better allocation of resources
- Make smarter and better decisions
- Deliver time and cost efficiencies to your organisation
“In the last six months we’ve increased productivity by a further 25% by working closely with the Oneserve team” Phil Pemberton, SOVINI
Latest Case Studies from Oneserve:
Facilities Management - Vivark
Merseyside-based Vivark is a social enterprise providing
facilities management and building maintenance services
to over 14,000 properties in Knowsley. Click here to read more
Property Services - Sovini
Sovini Property Services provides day-to-day building
repairs and investment works to over 16,000 homes in
the North West. Click here to read more
Resources from Oneserve:
It is very easy to say that field service operations should run more smoothly, it’s far harder to say how - and even harder to make it happen. This whitepaper identifies the most common pitfalls and highlights strategies to both identify weaknesses and make improvements.
Highly efficient field operations are the bedrock of competitive advantage and revenue growth. Any gap in efficiencies will hamper service delivery and damage the customer experience, often leading to detrimental financial and reputational costs. Find out how to capture efficiency here...
The top strategic action for two-thirds of service organisations is to develop or improve the metrics or KPIs used to measure field service performance1 . And yet only 18 percent of companies believe they have the skills necessary to gather and use insights effectively.
Next Service Community event:
Date: 1st October Time 1pm - 5pm Venue: Sir William Siemens House, Princess Road, Manchester, M20 2UR To Register: Attendance is free but you must be registered Click here to email the Service Community team to...
Next Service Community event:
Date: 1st October
Time 1pm - 5pm
Venue: Sir William Siemens House, Princess Road, Manchester, M20 2UR
To Register: Attendance is free but you must be registered Click here to email the Service Community team to register
All about... The Service Community:
"The Service Community is made up of people interested in finding out more about the service industry from its participants. The Service Community aims to provide opportunities to find out what practices have worked for others, and what hasn't worked, and why; to move away from the theory of what could be done by examining what others do and evaluate successful practices. Meetings (no fee is charged) will aim to provide content which doesn’t appear to be readily available, and to stimulate and inform in a format that is easy to access and use, and relevant to the user." - Steve Downton
Founded by the late Steve Downton, The Service Community is a non-profit organisation that seeks to drive service improvements and innovation through collaboration. Run by service professionals for service professionals The Service Community runs a series of events across the year with expert presentations from some of the UKs leading service professionals from a wide array of industries. Recent speakers include: [unordered_list style="bullet"]
- Mark Rawding, Coca-Cola Enterprises
- Andy Beer, Pitney Bowes
- Martin Gilday, Elekta
- Martin Summerhayes, Fujitsu
- Graham Coyne, Siemans
[/unordered_list] Attendance is free for all Service Professionals and each event is not only a fantastic opportunity to hear of best-practices from leading industry professionals but also to network with other service professionals across the day also.
News & Features from The Service Community:
The next session of the Service Community has been announced and will be held in Manchester on the 1st of October.
Following on from the fantastic success of the last meeting which was dedicated to the memory of founder Steve Downton this event sees yet another fantastic line up of service specialists from across the a broad spectrum of industries speaking. Click here to read more
The Service Community’s Special Event attracted nearly 60 service professionals who were clearly up to the challenge of debating key service challenges whilst paying tribute to the legacy of Steve Downton, founder of the Community who lost his battle with cancer in January this year. Click here to read more
This includes presentations from businesses influenced by Steve’s way of thinking; Pitney Bowes, Coca Cola, Elektra, Fujitsu and Siemens. Click here to read more
The field service industry made it’s final farewells to a trusted friend, guide and mentor yesterday as one of it’s leading lights Steve Downton was laid to rest after a long fight with Cancer. Click here to read more
Services Provided by Aeromark:
- Comprehensive modular Service Management System
- Service and Asset Management - Assets, Contracts, Warranty, Rates, SLA management
- Workforce Scheduling - Full roadmap for scheduling and optimisation from Drag and Drop to Fully Dynamic to fit your business process.
- Agile mobile apps for ePOD, Field Service Apps, Inspections, Surveys and other mobile data capture tasks
- GPS Tracking - From simple mobile tracking or fitted GPS tracking, to fully fitted enhanced telematics
Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS tracking innovation since 1990.
Optimatics, is Aeromark’s smarter Mobile Workforce Management software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.
Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.
Latest News from Aeromark
Aeromark, one of the UK’s leading Service Management Systems, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module...
More news from Aeromark here
- Real Time Dispatch,
- Schedule Optimisation,
- Location Based Service,
- Multiple Vendors/Locations,
- Field Service Integration,
- Mobile Field Service,
- Dispatch Software,
- Inventory Management Software
All about Field Power:
Zylog Systems Ltd is a listed 18 year mature global SI and industry solution provider with presence in 9 countries across the globe and global turnover of £450m.
Zylog’s flagship enterprise grade field service management solution FieldPower has been in the market for 12 years and caters to 48000 global users across 15 countries and 25 enterprise field service organisations. Built on .Net framework and having the highest standards of flexibility to align to service business workflow, the solution has catered to Telecom Giants like MCI Volt, Verizon, Saudi Telecom, Singapore Telecom, Retail giants like Bestbuy, Manufacturing Giants like Daikin Japan, International Facilities Organisation in the UK, Network and Cabling industry, Insurance Inspection business and a wide range of field services organisations.
The solution is equipped with the IQ of today’s field work force and functional flexibility of any enterprise grade application. The FieldPower practice also offers service management consultancy and device H/W consultancy to give the customer a robust and over-arching solution under one roof with the single-minded aim of optimising service workflows.
Being a global technology vendor with deep system integration expertise at the core, FieldPower has been built to interact and integrate with any ERP, third-party, in-house or bespoke systems to give you total control while handshaking with existing system landscape.
FieldPower also brings in it’s value to cost of deployment and TCO as FieldPower team works with you to derive the most advantageous license and deployment model.
Contact us to get a flavour of the solution that has accomplished service milestones and service profitability through infusing technology, domain know-how, process control and simplification all under a single solution called FieldPower.
Field Power Data Sheet:
Find out all of the key information you need to know about Field Power and Zylog systems in one convenient page! Click here to find open a copy in your browser
Field Power Case Studies:
A series of of case studies from a wde range of industries highlighting how FIeld Power can assist in your mobile workforce needs. Click here to find open a copy in your browser
Jul 17, 2013 • Columbus • Columbus Field Service • Microsoft Dynamics 365 • Microsoft Field Service • Directory • Field Service Management Software • Field Service Management Solutions • Field Service Software Providers • Service Management Software • software and apps
Contact information for Columbus:
Contact information for Columbus:
Phone: +44 (0) 1623 729977
Columbus A/S configures and implements Microsoft Dynamics 365 for Field Service
What We Do:
- Columbus helps you provide a customer-centric service with a focus on personalisation, key touch points and interactions.
- Columbus helps you optimise the entire service supply chain for increased automation, greater efficiencies, reduced costs and improved satisfaction.
- Columbus helps you leverage field service as a profit centre within your larger organisation for additional revenue streams and growth.
- Columbus helps you connect the dots between you and your end customer and everything in-between, closing the feedback loop.
How We Do It:
- By leveraging key functionality in Microsoft Dynamics 365 for Field Service and our expertise in PowerBI, Azure Services, IoT Hub and Mobility, we tailor a solution to fit the inspired service offering you want to provide your end customer.
- Our business process led approach ensures Microsoft Dynamics 365 for Field Service will give you a rapid return on investment by aligning frontline productivity features with your organisation's processes and procedures.
- Our out-of-the-box integration to Microsoft Dynamics Finance and Operations gives you a holistic view of your organisation with a single source of the truth. As a partner on your servitisation journey, Columbus will consult on your service vision and execute it from proof of concept to delivery.
- Columbus uses its deep industry knowledge in manufacturing and distribution to ensure your field service solution becomes an effective extension of your organisation.
- With proven expertise in the Dynamics 365 applications, we ensure you maintain a single source of truth, whilst adopting and leveraging new technologies. Our end to end solutions enable you to action your insights to close the loop between your design, production, distribution, end service, and the customer.
All about Columbus:
Re-imagine Field Service With An Entirely Customer Focused, Connected Service Supply Chain...
No matter where you are in your digital and servitization journey, Columbus will help you meet your top-line business objectives.
Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services.
By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitized business.
Our deep industry knowledge and innovative practices will ensure that your field service solution becomes an effective extension to your organization, aligned to your processes and your goals. As your partner, we will consult on your service vision and execute it all the way from proof of concept to delivery.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction
Microsoft Dynamics 365 for Field Service enables real-time data-driven decisions, helping you deliver an exceptional customer experience, keeping your business competitive and giving you the opportunity to open new revenue streams.
Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction. Action your insights to close the loop between your design, production, distribution, end service and the customer. Most importantly, maintain a single source of truth while adopting and leveraging new technologies.
Columbus has done the legwork to test and develop Industry X.0 technologies to ensure they are applicable and implementable based on industry environments and standards. Columbus helps organizations realize the benefits digitalization brings to the industry today, for a future-proof tomorrow.
Columbus is an international IT services company serving customers worldwide. We are experts in developing and providing digital business applications that help our customers in the digital transformation of their business. We are specialist within the industries retail, distribution, food and manufacturing.
We’ve proved this through more than 28 years of experience with more than 8,000 successful business cases. Columbus has offices and partners all around the world.
CASE STUDY: Columbus and furniture manufacturer Orangebox
Discover how Columbus leveraged Dynamics 365 Field Service for UK-based furniture manufacturer Orangebox helping them to reduce manual intervention and improve customer experience.
GUIDE: Fitting Field Service Into Your Microsoft Solution Architecture
how it relates and integrates with the other software components you are likely
to currently utilise to enable your organisations business capability.
CHECKLIST : Six Steps to Building Your Smart Field Service Model
Discover how you can get started with field service today by downloading this checklist.
INFOGRAPHIC: Connect to your customer with integrated field service.
Contact information for TomTom Telematics:
Contact information for TomTom Telematics:
Services provided by TomTom Telematics:
- Professional navigation
- Improved Driver Behaviour
- Traffic Avoidance
- Vehicle Tracking - Fleet Tracking
- Job Dispatch
- Time Management
- Driver Safety
- Enviromental responsibility
- Management reporting
- Partner applications
- Remote download digital tachograph
- Fleet management software
All about TomTom Telematics:
TomTom Telematics is a Business Unit of TomTom dedicated to fleet management and vehicle telematics. Our WEBFLEET platform is a Software-as-a-Service solution and is used by small, large and enterprise businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.
TomTom Telematics is one of the world’s leading telematics solution providers with over 350,000 subscriptions worldwide - recognised as the largest in the European market. We service drivers in more than 60 countries, giving them the industry’s strongest local support network and widest range of sector-specific 3rd party applications and integrations. More than 28,000 customers benefit every day from the highest level of security, quality and availability of our ISO 27001 certified service.
Helping raise standards in the industry
Whereas our name has changed over time (TomTom WORK, TomTom Business Solutions) our commitment to innovation and quality remains. We use our wealth of experience in managing fleets to promote best practice across the industry, and are proud Industry partners of the FTA Van Excellence Programme as well as sponsors for the Fleet Van Summit.
Our in-vehicle products are designed to help drive greener, safer and more efficiently. Our online platform, WEBFLEET, is highly scalable and has the highest standards in terms of reliability and security.
WEBFLEET.connect enables you to integrate with existing and back office systems helping you customise your operation for maximum performance. This helps you run greener, safer and more efficient vehicles, and gives you a great return on investment.
Our customers have greener safer, more efficient drivers due to immediate and real time Active Driver Feedback™ directly through the navigation unit - and for fleet managers the Optidrive™ indicator, giving a clear picture of individual driver performance. Our customers also save fuel costs, increase efficiency, and achieve higher levels of customer service helping them stay ahead of the game – whether you have trucks, vans or cars - or all three - there is an affordable solution for you.
TomTom WEBFLEET also helps fleets become more efficient - With job dispatch and smart market leading technology such as TomTom Traffic we help get the right driver to the right job on time, ensuring they are safe and driving as efficiently as possible.
Actionable insight for smarter decisions
The insight and visibility enabled by TomTom’s reporting technology helps managers perform more effectively and has real impact on productivity, customer service and the bottom line, which means a great return on investment.
Please visit www.tomtom.com/telematics to find out more.
Latest video from TomTom Telematics:
Resources from TomTom Telematics:
A Day in the Life… Six Ways in Which Fleet Management Technology Can Make Your Drivers’ Lives Easier
Fleet management technology brings many benefits to drivers as well as fleet managers. Take a typical day out with a driver in our latest infographic and find out the six main ways in which it can make your drivers’ lives significantly easier. View the infographic here
Company owners or managers might occasionally feel like they’re on the receiving end of a fire hose of data, such is the volume and range of statistics provided by some modern business systems. Read the feature here
There are an array of benefits that a telematics solution can bring to a business, many of which we’ve previously discussed on this blog. For example, tracking driver behaviour to ensure efficient driving. We’ve also created a series of white papers to show how telematics can help reduce vehicle running costs and how you can guarantee the safety of staff while saving thousands. Click here to view the infographic
Latest TomTom Telematics Features:
Technology has long been a key driver for innovation and change in business. Regardless of size or industry, the pace of technological change is a major factor in the ability of businesses to evolve, meet increasing customer demands and maintain a commercial advantage. Giles Margerison, Director with TomTom Telematics explains more... Click here to read the full feature
Latest TomTom Telematics News:
TomTom Telematics extend the scope of their WEBFLEET platform with the launch of a new 7" ruggedised tablet which has WEBFLEET integration capabilities. Click here to read the full report
TomTom Telematics (formerly known as TomTom Business Solutions) now has 28,000 customers and 350,000 vehicles subscribed to its Software as a Service (SaaS) fleet management solution. This represents a 38 per cent year-on-year growth and reaffirms its position as a market leader in Europe. Click here for full report
Gloustershire based Agronomy company Agrii have implemented a real-time transport optimisation and vehicle tracking solution for its agrochemicals division.
The company that is seen as a leader within it’s field in the UK has opted to utilise Paragon’s Fleet Controller system and integrate this with a live vehicle tracking feed, provided by 49 TomTom PRO 9150 navigation units, taking advantage of the systems’s advanced vehicle routing and scheduling software. Click here to read the feature
Go to Service Management Expo for:
- Meet suppliers of Service Management Systems, Workforce Optimisation and Scheduling, Tracking, GPS & Fleet Management, Mobile Communication & Hardware, Logistics & Distribution
- Free industry education in the Field Service Solutions Theatre
- Europe's largest event dedicated to the Field Service industries
About Service Management Expo:
Since 2014, Service Management Expo has been housed at ExCeL London running alongside the Protection & Management Series incorporating Facilities Show, Safety & Health Expo, FIREX International, IFSEC International and the newly launched Energy & Environment Expo following its successful inclusion in 2013.
Service Management Expo is a must attend for professionals working across service management, logistics, fleet management, facilities, operations, finance and IT.
100% dedicated to the critical issues within the field service, service and fleet management industry, the event provides practical know-how on CRM to GPS, optimised spares to telematic analytics and everything in between.
As an integral part of UBM Live’s Facilities Show, visitors also benefit from everything on offer at the whole exhibition including a fully comprehensive educational programme covering key FM subjects from legislation updates and sustainability to environmental and waste management.
Video from Service Management Expo:
News from Service Management Expo:
Telogis who are exhibiting at this years Service Management Expo and will also be participating in the Field Service Solutions Theatre hosted by Field Service News, announce a new addition to their current suite of applications for Field Service Managers, which allows customers to make appointments convenient to them yet improves efficiency for the service department. Click here to read more.
Getac, who are exhibiting at this years Service Management Expo and will also be participating in the Field Service Solutions Theatre hosted by Field Service News, announce the launch of a new slim-line yet fully rugged tablet which is powerful and designed to operate on either Windows 8.1 or Windows 7. Click here to find out the full specs
Running on the 17th, 18th & 19th of June this year The Service Management Expo (SME) is Europe’s largest exhibition catering for the field service industry and with a thirty year history has been a long established central event for field service professionals both in the UK and beyond. Click here to read more
YO! SUSHI REPORTS IMMEDIATE RETURN ON INVESTMENT FOLLOWING IMPLEMENTATION OF AEROMARK’S OPTIMATICS ASSET MANAGEMENT.
YO! Sushi, the iconic Japanese restaurant brand has reported successful deployment of Aeromark’s Smart Optimatics technology and immediate return on investment in the first month following implementation. In 2013 YO! Sushi attended Service Management Expo... Click here to read more
Trimble Field Service Management has announced will be showcasing its ‘One Platform. One Solution’ offering at this years Service Management Expo, held at London’s ExCel on the 17th, 18th and 19th June. Click here to read more
Features from some of the guest speakers at previous Service Management Expo:
Solarvista's Paul Adams outlines what exactly has gone on beneath the surface as the Service Management software company announces its latest launch Solarvista 8 which will be on show at this year's Service Management Expo. Click here to read more
Enterprise Mobility expert, Jon Vass of Telogis, claims that instead of cutting back on services businesses should instead look to optimise their mobile workforces… With the right technologies an organisation can save hundreds of thousands of pounds by investing in the right technology. Click here to read more
Motion Computing’s Ian Davies looks at the true value of rugged computing and why going for the cheaper option is a false economy… Every IT director and line of business manager looking at a tablet PC deployment will at some point face the decision specialised hardware or cheaper consumer option... read more here
Business benefits - mobile workforce management solutions for increased productivity and reduced costs
Several recent research studies have shown that technology and mobility solutions in particular are growing in importance as businesses seek ways to improve productivity, increase efficiency and reduce costs of delivering services. Gerard O’Keefe CEO of GeoPal discusses further... Click here to read more
Ahead of his speech to delegates at the 2014 Service Management Expo Giles Margerison, TomTom Telematics’ Director UK & Ireland, considers the impact of technology on the changing face of field service management. Click here to read more
TCSJOHNHUXLEY is the world’s leading manufacturer and supplier of end-to-end live gaming solutions and services. The company offers the industry’s most comprehensive portfolio of live gaming and electronic gaming products. In this case study we see how they improved their service after implementing software from mplsystems.. Click here to read more
If the Internet of Things (IoT) lives up to its billing it has the potential to change the way the field service industry operates entirely. In this exclusive article for Field Service News, Philipp Emmenegger, CEO of coresystems AG looks at how this could happen. Click here to read more
Glyn Dodd, Managing Director of Centrex Services returns to Field Service News with a new two part feature that outlines his battle plan for the service industry. Looking at how if the current dichotomy of the service supply chain doesn't chain the battle will be lost... Click here to read more
As the Managing Director of the company that developed the world’s first browser based service management software, Colin Brown of Tesseract is a bit of an expert when it comes to both SM software and the Cloud itself so we asked him to give us some guidance on the SaaS model. Click here to read more...