ARCHIVE FOR THE ‘digitialisation’ CATEGORY

Digital Transformation – The Biggest Change In Field Service In 25 Years

Mar 21, 2019 • FeaturesanalyticsArtificial intelligenceCognito iQLaurent OthacéhéMachine LearningmanagementDigitialisationStrategy

Digital Transformation is currently one of the key trends amongst field service organisations in all industry verticals, but it is a revolution that has been building for a long, long time writes Laurent Othacéhé, CEO, Cognito iQ. 

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

Enabling a Faster, Smarter Customer Experience...

Nov 27, 2017 • FeaturesArtificial intelligenceCranfield UniversityMArne MArtinDigitialisationservicepowerSoftware and Apps

Marne Martin, CEO of ServicePower explains why the connected customer is far more than just a marketing buzz phrase and focuses on the benefits of a truly unified platform...

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