ARCHIVE FOR THE ‘digitalization’ CATEGORY

Podcast: Season 4 Episode 4: Service Value Chain Optimisation.

Nov 12, 2019 • Featuresfuture of field servicemanagementDigitalizationThe Field Service PodcastSupply Chain Logistics

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

Accelerating Growth Through Digital People

May 20, 2019 • FeaturesDataNick Frankdigital disruptionDigitalizationServitizationSi2PartnersService People Matter

In a world of digitalisation, servitization and a data driven economy, the fulcrum at the heart of your service delivery needs to be digital people writes Nick Frank...

The Missing Link in Servitization. (Podcast)

May 17, 2019 • Featuresfuture of field serviceJan Van VeenmanagementmoreMomentumDigitalizationServitizationThe Field Service Podcast

In the latest Field Service Podcast, Jan Van Veen discusses why manufacturers unable to innovate their business model risk falling behind their competitors.

What is Digital Servitization?

Apr 15, 2019 • FeaturesFuture of FIeld ServiceBigDataChristian KowalkowskiDigitalizationServitization

Dr Christian Kowalkowski, Professor Of Industrial Marketing at Linköping University outlines how two of the biggest trends amongst manufacturers, digitalisation and servitization, are in essence two sides of the same coin and why digitalisation...

Over 35% of companies view digital disruption as an opportunity NOT a challenge

Feb 01, 2019 • NewsFuture of FIeld ServiceDigitalization

Digital disruption is a key buzz phrase in many boardrooms and conferences and field service as a sector is no exception - so it is with much interest we read SavoyStewart.co.uk's analysis of Futurum's research into this area...

Helen selects Tieto Smart Utility for digitalizing its business and increase customer experience

Sep 03, 2018 • Newscontact centreCustomer ExperienceCustomer ServicedigitalisationDigitalizationEnergyfield servicefield service managementService ManagementSoftware and AppsutilitiesData CentresHelen FinlandTieto Smart Utilities

Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and...

Case Study: Creating A Revolution

May 22, 2018 • FeaturesManagement4 winnng habitsAdvanced ServicesJan Van VeenmanagementMiningmore momentumOil and GasVP of Servicebig dataBusiness DisruptionChief Digital OfficerDigitalizationfield serviceHackathonsservice innovationService Management

In this latest of his Momentum Case Studies, Jan van Veen, co-founder of moreMomentum, interviews proven leaders across the globe who are successfully implementing the 4 Winning Habits to lead innovative, energised and engaged teams.

New Study Finds Brand Loyalty Hinges on Customer Support Experiences

Mar 07, 2018 • ManagementNewsIDClog me inresearchDigitalization

A new study from IDC and LogMeIn has revealed that fast and effective support will be a competitive differentiator for companies looking to win-over digitally transformed customers and employees.

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