ARCHIVE FOR THE ‘digitalisation’ CATEGORY

Demystifying a Quick Path to Value: Measure | Plan | Manage

Oct 16, 2019 • FeaturesManagementSoftware & AppsData AnalyticsDigital TransformationdigitalisationFieldAwareMarc Tatarsky

FieldAware’s Marc Tatarsky outlines three key areas of focus service organisations should be aware of when approaching digitalisation...

#Shift Happens: The Paradigm of Digital Industries and Its New Growth Opportunities

Jan 24, 2019 • Newsfrost & sullivanFuture of FIeld Servicedigitalisation

Frost & Sullivan will host an interactive Growth Innovation and Leadership (GIL) briefing highlighting creative destruction and expansion of traditional business models.

Digitalisation needs to be about the process not the technology…

Nov 08, 2018 • FeaturesAsteaFuture of FIeld ServicedigitalisationEnterprise Mobilityfield servicefield service managementfield service technologyService ManagementJohn HuntService Management Technology

John Hunt outlines why when it comes to digitalisation, the focus should be on the end goals, not the technology...

One in a million... Make every customer your best customer!

Nov 01, 2018 • Newsdigitalisationfield servicefield service managementIFSService ManagementSoftware and AppsManaging the Mobile Workforce

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

Helen selects Tieto Smart Utility for digitalizing its business and increase customer experience

Sep 03, 2018 • Newscontact centredigitalisationDigitalizationEnergyfield servicefield service managementService ManagementSoftware and AppsutilitiesData CentresHelen FinlandTieto Smart UtilitiesCustomer Satisfaction and Expectations

Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and...

Staying Connected: Meeting The Needs Of Modern Field-Service Customers Through Technology

Aug 31, 2018 • FeaturesAugmented RealityconnectivityFuture of FIeld Servicedigitalisationfield serviceInternet of ThingsIoTSamir GulatiService ManagementSmart HomeCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

Samir Gulati outlines four key technologies that are forming the bedrock for twenty-first century field service...

Three steps to Digital Servitisation business growth

Jul 11, 2018 • FeaturesManagementHarold WassermanNick FrankdigitalisationServitizationSi2 partners

Nick Frank, Si2 Partners and Harald Wasserman explore the growing conversation around digital servitization as they attempt to break down the whole challenge around digitalisation into smaller more practical actions which leaders can take to make...

Industry Is Going Digital, and Field Service Leads the Way...

May 02, 2018 • FeaturesAsset Performance ManagementFuture of FIeld ServiceIIOTdigitalisationGE DigitalIndustrial InternetIoTScott bergservicemax

Scott Berg, CEO at ServiceMax, from GE Digital explains why for those organisations getting the results that matter, the Industrial Internet of Things alone isn’t enough to transform their service offering...

Pathways towards Servitization

Apr 30, 2018 • FeaturesFuture of FIeld ServiceBusiness TransformationdigitalisationRolls RoyceServitizationServitization Conferencetim baines

Insights from a recent study by the Advanced Services Group at Aston Business School can help you understand if you’re on the right path to advanced services. Professor Tim Baines explains...

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