ARCHIVE FOR THE ‘digitalisation’ CATEGORY

#Shift Happens: The Paradigm of Digital Industries and Its New Growth Opportunities

Jan 24, 2019 • Newsfrost & sullivanFuture of FIeld Servicedigitalisation

Frost & Sullivan will host an interactive Growth Innovation and Leadership (GIL) briefing highlighting creative destruction and expansion of traditional business models.

Digitalisation needs to be about the process not the technology…

Nov 08, 2018 • FeaturesAsteaFuture of FIeld ServicedigitalisationEnterprise Mobilityfield servicefield service managementfield service technologyService ManagementJohn HuntService Management Technology

John Hunt outlines why when it comes to digitalisation, the focus should be on the end goals, not the technology...

One in a million... Make every customer your best customer!

Nov 01, 2018 • Newsmobile workforce managementdigitalisationfield servicefield service managementIFSService ManagementSoftware and Apps

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

Helen selects Tieto Smart Utility for digitalizing its business and increase customer experience

Sep 03, 2018 • Newscontact centreCustomer ExperienceCustomer ServicedigitalisationDigitalizationEnergyfield servicefield service managementService ManagementSoftware and AppsutilitiesData CentresHelen FinlandTieto Smart Utilities

Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and...

Staying Connected: Meeting The Needs Of Modern Field-Service Customers Through Technology

Aug 31, 2018 • FeaturesAugmented Realityconnectivitycustomer engagementcustomer satisfactionFuture of FIeld Servicemobile workforce managementdigitalisationfield serviceInternet of ThingsIoTSamir GulatiService ManagementConnected CustomersCustomer PortalsSmart Home

Samir Gulati outlines four key technologies that are forming the bedrock for twenty-first century field service...

Three steps to Digital Servitisation business growth

Jul 11, 2018 • FeaturesManagementAdvanced ServicesHarold WassermanNick FrankdigitalisationServitizationServitizationSi2 partners

Nick Frank, Si2 Partners and Harald Wasserman explore the growing conversation around digital servitization as they attempt to break down the whole challenge around digitalisation into smaller more practical actions which leaders can take to make...

Industry Is Going Digital, and Field Service Leads the Way...

May 02, 2018 • FeaturesAsset Performance ManagementFuture of FIeld ServiceIIOTdigitalisationGE DigitalIndustrial InternetIoTScott bergservicemax

Scott Berg, CEO at ServiceMax, from GE Digital explains why for those organisations getting the results that matter, the Industrial Internet of Things alone isn’t enough to transform their service offering...

Pathways towards Servitization

Apr 30, 2018 • FeaturesAdvanced ServicesFuture of FIeld ServiceBusiness TransformationdigitalisationRolls RoyceServitizationSpring Servitization Conferencetim baines

Insights from a recent study by the Advanced Services Group at Aston Business School can help you understand if you’re on the right path to advanced services. Professor Tim Baines explains...

Disrupt or be disrupted – is that the question?

Apr 27, 2018 • FeaturesFuture of FIeld ServiceInnovationJan Van VeenKodakNokiaPolaroiddigitalisationDisruptionIBMServitization

Jan Van Veen, Managing Director, moreMomentum explains how field service companies can thrive in a disruptive industry...

THE BIG DISCUSSION: WHAT DOES 2018 HOLD IN STORE FOR THE FIELD SERVICE SECTOR? (PART 2)

Mar 20, 2018 • Augmented RealityCommoditizationData DrivenFSMfuture of field serviceJan Van VeenMachine LearningmanufacturingMerged RealityMichael BlumbergMonetizing ServicemoreMomentumBill PollockBlumberg Associatesclouddigitalisationfield service managementServitizationStrategies for GrowthUncategorized

In the Big Discussion, we will take one topic, bring together three leading experts on that topic and put three key questions to them to help us better understand its potential impact on the field service sector...

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