ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

ServiceMax Named a Leader in the Gartner Magic Quadrant for Field Service Management

Jul 16, 2020 • NewsDigital Transformationfield service managementservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management, today announced that Gartner has positioned the company as a Leader in the Gartner 2020 Magic Quadrant for Field Service Management among 14 other field service software providers....

BRITA Redesigns Drinking Water Service With Comprehensive Solution from IFS

Jul 10, 2020 • NewsWorkforce SchedulingDigital Transformationfield service managementIFSSoftwareBRITA

IFS, the global enterprise applications company, announces that BRITA, one of the world’s leading companies in drinking water optimization, has selected IFS’s comprehensive service management solution covering field service management, workforce...

Skilling up for Digital

Jul 07, 2020 • FeaturesDigital TransformationField Service Engineer TrainingSi2 partnersManaging the Mobile Workforce

Competencies needed to get your workforce digital ready refer not only to technology, but more importantly to people’s skills. In short, Digital Transformation is less about technology and more about people writes Julia Moeller of Si2 Partners...

Why Field Service Must Invest in Digital Transformation

Jul 06, 2020 • FeaturesDigital TransformationSalesforce

We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind writes Gary Brandeleer, Senior Director of Product Management, Field Service Lightning at Salesforce...

IFS Study: IT Project Failures Result In 2-3 Year Recovery Period

Jul 03, 2020 • NewsDigital TransformationIFSCovid-19Market Research

Of decision-makers that experienced a digital transformation project failure, 25% experienced financial loss alongside a number of other damaging implications

Digitalisation + Customer-Centricity: 2 Pillars of the New Normal

Jul 02, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebel

In the final excerpt from season 5 episode 3 of the Field Service Podcast, Lukas Fahnroth of Koenig and Bauer and Michael Kuebel of Salesforce discuss why digital transformation and customer-centricity must form the foundations of the new normal...

What will recovery from Covid-19 look like? (Podcast Highlights)

Jun 30, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

One company that stood as something of a beacon for the many of us in the field service sector struggling in the face of the global lockdowns was Koenig and Bauer, whose agile mindset allowed them to adapt quickly to the situation. In this...

The Importance of Being Close to Your Customers at Times of Crisis

Jun 25, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

In this excerpt from the Field Service Podcast, Salesforce's Michael Keubel and Koenig and Bauer's Lukas Fahnroth discuss why the concept of customer-centricity was critical in being able to navigate the tricky waters of 2020.

What are the Right Technology Investments for the Service Next Normal?

Jun 23, 2020 • FeaturesDigital TransformationTechnologyCovid-19

IDC's Aly Pinder discusses what the next stage of field service could be and what technology can help ride the uncertainty.

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