Editor’s picks on:
Digital Transformation
Digital Transformation, eCommerce, Feature
May 6, 2024
eConnect After Hours 24: Vincent Van Hellemondt, Valtech
eConnect After Hours 24: Vincent van Hellemondt, Valtech Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
April 4, 2024
Keysight and University of Malaga Integrating Artificial Intelligence into 6G
As AI in field service becomes increasingly important and vast amounts of data drive our industry, this collaboration could yield key insights for future service operations…
April 2, 2024
GenAI dawns new era in Industry 4.0, says GlobalData
As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to redefine operational processes across diverse sectors.
Digital Transformation, Feature, Service Strategy
March 14, 2024
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...
Latest news and articles on:
Digital Transformation
Digital Transformation, Feature, Service Strategy
March 7, 2024
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Digital Transformation, Feature, Service Strategy
February 29, 2024
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
Digital Transformation, Feature, Service Strategy
February 22, 2024
The common threads that have been successful in remote service have followed
The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...
Digital Transformation, Feature, Service Strategy
February 15, 2024
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Digital Transformation, Feature, Service Strategy
February 7, 2024
Do we need different strategies for remote service when working with third-party field workforces?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Digital Transformation, Feature, Service Strategy
January 25, 2024
The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
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Popular news and features on:
Digital Transformation
Digital Transformation, Feature
November 30, 2023
Conclusion: Centralising Decentralisation for Next-Gen FSM Systems
Conclusion: Centralising Decentralisation for Next-Gen FSM Systems In this concluding feature in this series of article from a paper...
Digital Transformation, Feature
November 23, 2023
Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization
Capabilities for Centralizing Decentralization Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization In this article...
Digital Transformation, Feature
November 16, 2023
Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System
Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System In this article from a series of features taken from a paper...
Digital Transformation, Feature
November 13, 2023
What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?
Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…
Digital Transformation, Feature
November 9, 2023
The Path Forward: Harmonizing Global Teams
The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams In the...
Digital Transformation, Feature, FSM Technology, Service Strategy
November 7, 2023
Servitization Series: Conclusion and Reflective Points
Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...
November 3, 2023
Coresystems Launches InsightLoop to Revolutionize Field Service Management with AI
With AI becoming an increasingly important factor in field service operations what impact could Coresystems new solution have on our industry?
Digital Transformation, Feature
November 2, 2023
The Challenges of Globalization and Centralization
The Challenges of Globalization and Centralization The Challenges of Globalization and Centralization In the relentless pursuit of...
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