ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Should headworn devices used in the field be tethered or not?

Apr 14, 2021 • FeaturesDigital Transformation

As part of our ongoing series of interviews in the Field Service News Digital Symposium Kris Oldland, Editor-in-Chief, Field Service News spoke with Dr. Chris Parkinson,, CTO and Founder, RealWear, about the important considerations field...

Understanding the technology stack underpinning remote service

Apr 13, 2021 • FeaturesDigital Transformation

In the fourth article in a series of excerpts from a brand new white paper authored by Kris Oldland, Editor-in-Chief, Field Service News published in partnership with PTC, we now look at some of the core technologies that are required for...

The next steps on the road map for RailCargo Group remote service development

Apr 12, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service...

Case Study: RailCargo Group and Remote Service

Apr 09, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service. In this final feature in a series of excerpts from that guide we now turn to a case study from...

The New Normal of Field Service: Evolution, Not Revolution

Apr 08, 2021 • Digital Transformationfield service managementCovid-19

Across 2020 we saw a massive change in the field service industry. Some of the very fundamentals of field service delivery will have changed in many ways, possibly forever. However, while we reached this point perhaps sooner than expected, in the...

Has the way we use remote expertise tools changed since the pandemic?

Apr 08, 2021 • FeaturesPanasonicDigital TransformationHVACIFS

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss...

Different customers have different needs. Being clear in how you meet their needs as we move into the new normal is key.

Apr 08, 2021 • FeaturesDigital Transformation

In the third article in this series of excerpts from a brand new white paper authored by Kris Oldland, Editor-in-Chief, Field Service News published in partnership with PTC, we explore why it is critical to understand the differing needs of our...

How RailCargo Group rolled out a remote service solution deployment

Apr 07, 2021 • FeaturesDigital Transformation

Field Service News in partnership with RealWear, and OverIT have worked together to produce a detailed 22 page Essential Guide to Remote Service.

As part of the research into this Essential Guide, Kris Oldland, Editor-in-Chief, Field Service...

Transforming Service Delivery

Apr 07, 2021 • NewsDigital TransformationIFSService DeliveryHSOGLOBAL

Join Microsoft and HSO experts on 27th April for a one-day field service masterclass dedicated to transforming your business, explore the role of servitization and see the benefits Microsoft Dynamics 365 Field Service can bring to your...

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