ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Welcome to Digital Transformation - Please Drive Carefully

Aug 05, 2019 • FeaturesSoftware & Appsfuture of field serviceDigital TransformationIFS

At the Field Service USA conference in Palm Springs, California this year, digital transformation continued to dominate discussions. Marne Martin of IFS and our own Kris Oldland were both on the speaking roster so they caught up over a coffee to...

Digital Transformation: the engine powering our experience economy

Jul 30, 2019 • FeaturesManagementCustomer ExpectationsCustomer Experiencecustomer satisfactionCustomer ServiceMark Brewermobile workforce managementDigital TransformationExperience Economyfield servicefield service managementIFSService Management

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

Talent, Service and Digital Transformation:  Benchmarking the Changing Face of Field Service

Apr 10, 2019 • FeaturesManagementCustomer ServiceFuture of FIeld ServiceWBRDigital TransformationField Service Events

Hot on the heels of its launch last year, Field Service Connect 2019 focuses on the UK field service industry and its challenges, bringing fresh insights and differing perspectives to this often under-appreciated sector.

Sharpen Your Tools

Apr 09, 2019 • FeaturesManagementAugmented RealityCustomer ExperiencepanelDigital TransformationdigitizationScopeARservicemaxSoftwareCustomer FocusData Management

A panel debate on the best digital tools for achieving top-end service, strayed from shortlisting technologies and focused more on the end-user impact. Field Service News’ Deputy Editor Mark Glover attended the session – part of Field Service...

26 percent increase in digital transformation readiness in service, manufacturing and energy sectors since 2015

Aug 24, 2018 • NewsFuture of FIeld ServiceIDCmobile workforce managementDigital Transformationfield servicefield service managementgartnerIFSIoTService ManagementRick Veague

Companies are budgeting for digital transformation with funded projects in analytics, mobile, IoT and other technologies

When Digital Transformation And Customer Expectation Collide: The Field Service Predicament

Jan 31, 2018 • Featurescustomer expectationFuture of FIeld ServiceMark BrewerDigital TransformationIFSServitization

Mark Brewer, Global Industry Director for Service Management, IFS explores how service organisations can leverage digital transformation to improve customer service and exceed expectations...

White Paper Overview: The IFS Digital Change Survey

Nov 22, 2017 • FeaturesFuture of FIeld ServiceWhite PaperWhite Papers & eBooksDigital TransformationIFSInternet of ThingsIoT

Resource Type: White Paper Published by:  IFS Title: The IFS Digital Change Survey

Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy

Oct 26, 2017 • NewsAvayaFuture of FIeld ServiceKlaus HüftleBoschDigital Transformation

Bosch Group, a leading global supplier of technology and services, have announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations.

White Paper Overview: Digital Transformation and enterprise service management - what's next?

Jul 27, 2017 • FeaturesFuture of FIeld Serviceresourceswhite papersWhite Papers & eBooksDigital TransformationEnterprise Service Management

Resource Type: White Paper Published by:  IFS Title: Digital Transformation and enterprise service management - what's next?

ARTIFICIAL INTELLIGENCE AND ANALYTICS ACCELERATE THE PACE OF DIGITAL WORKPLACE TRANSFORMATION

Jul 19, 2017 • NewsanalyticsArtificial intelligenceFuture of FIeld ServiceKrista BrownDigital TransformationDimension Data

New research which examined how organisations are evolving from a traditional office environment to a digital workplace reveals that gaining competitive advantage and improving business process are among the top goals of their digital...

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