ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Why it’s Time to Put Down Old Tools & Plug-in to Field Service Management Software

Oct 21, 2020 • FeaturesSoftware & AppsDigital Transformationfield service managementcraig greenhalgh

In this exclusive article for Field Service News, Craigh Greenhalgh, Research Analyst at Comparesoft, offers an analysis of field service management software available today and how businesses need to embrace digital transformation to gain a...

What KPI Measurement Does and Doesn’t Tell Us

Oct 19, 2020 • FeaturesWhite PaperDigital TransformationAquant

In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve...

The Gartner 2020 Magic Quadrant for Field Service Management Paints a Picture of Progress

Oct 15, 2020 • FeaturesDigital Transformationfield service managementIFSSarah Nicastro

Sarah Nicastro, IFS, reflect’s on the recently published Gartner 2020 Magic Quadrant for Field Service Management and the positive trends it shows for our industry...

B-LiFE and ETELM Deploy a Mobile Laboratory in Italy to Carry Out COVID-19 Tests

Oct 15, 2020 • NewsDigital TransformationTelecommunicationsCovid-19B-LIFEETELM

As one of the most severely affected places by COVID-19, the Government of the Piedmont Region in Italy requested that the B-LiFE (Biological Light Field Laboratory for Emergencies) service was deployed in the area since June to carry out vital...

Keolis Launches a New 5G Autonomous Vehicle Trial in Stockholm

Oct 14, 2020 • News5GDigital TransformationElectric VehiclesEMEAKeolis

On 24 September 2020, Keolis, in partnership with Urban ICT Arena, Telia, Ericsson Intel and T-engineering, launched a new autonomous self-driving, electric minibus trial in Stockholm, Sweden, using 5G technology to remotely control and supervise...

Robotic Delivery in a Pandemic

Oct 13, 2020 • Software & AppsNewsDigital TransformationtechnologyLMAD

EIT Digital-supported innovation activity Last Mile Autonomous Delivery (LMAD) has developed a software platform to operate multiple types of autonomous delivery robots (ADRs).

The Pros and Cons of Remote Service Delivery for the Field Service Company

Oct 13, 2020 • FeaturesDigital TransformationSalesforce

In the previous feature in this series of excerpts from an exclusive Field Service News White Paper, sponsored by Salesforce, we looked at the pros and cons of remote service delivery for the customer. Now in the final feature in the series we...

The End of Diagnostic Trees and Restrictive, Step-by-Step Procedures

Oct 12, 2020 • NewsDigital TransformationtechnologyTweddle Group

Tweddle Group today launched its new Integrated Diagnostic Explorer software—or IDEx—to enable faster, more accurate diagnostics for a wide range of industries.

Why Service Leaders Need To Think About Standard KPIs In New Ways

Oct 12, 2020 • FeaturesWhite PaperDigital TransformationAquant

In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve...

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