ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

One Small Step for Rugged

Jun 05, 2020 • HardwareAugmented RealityFuture of FIeld ServiceDigital Transformation

Rugged hardware is generally running OS one or two steps behind that which we are used to on our personal consumer mobile devices.  But with new devices running advanced processing capability could we be on the cusp of a new era - that includes...

IoT Partnership to Support Telecoms' Service Digital Transformation

Jun 02, 2020 • NewsDigital TransformationInternet of ThingsSoftware AGTelcoworldwide

Software AG and Tech Mahindra Partner to Deliver Internet of Things (IoT) and analytics innovation for Telco sector accelerating digital transformation and enhance service offerings.The new partnership will see Software AG’s Cumulocity IoT and...

Ericsson Undertake Major 5G Field Service Projects Across EMEA & APAC

May 28, 2020 • News5GDigital TransformationEricssonAPACEMEA

Scandinavian telecoms and networking giant partner with a number of Chinese companies and Swedish telecoms provider Telia to deliver significant 5G roll out in major field service operations across both regions.

The Field Service Sector Must Empower Gig Workers (Podcast Highlights)

May 26, 2020 • FeaturesGig EconomyKnowledge ManagementDigital TransformationField Service Podcastm-ize

Kris Oldland, Editor-in-Chief, Field Service News talks to Ashok Khartham, CEO M-ize about why the challenges we are all facing in the fallout could see a drive towards field service companies embracing the gig-economy and how that could work

HOLT CAT select Augmentir to Accelerate Onboarding of New Staff

May 19, 2020 • NewsArtificial intelligenceDigital TransformationField Service Engineer TrainingAugmentirRuss FadelBrandon Acosta

HOLT CAT, the largest US dealer of Caterpillar machines and engines, has adopted Augmentir’s Connected Worker platform to speed-up the process of training new technicians and to standardise job times.

Living on the Edge or Head in the Clouds?

May 15, 2020 • FeaturesDigital TransformationAPAC

Mark Glover spoke to Roy Chikballapur about the role of edge computing in Industry 4.0, how a comparison with the cloud is not useful and why bringing the two technologies together could benefit the smart factory.

Understanding the Barriers that are Slowing Digital Transformation

May 11, 2020 • FeaturesDigital TransformationShaun WestThe View from Academia

Dr Shaun West of Luzern University offers us some insight into the barriers to digital transformation - one of the biggest areas of focus within the field service sector globally...

Bridging the Gap Between Technology and Customer Experience

May 01, 2020 • FeaturesManagementFuture TechnologyDigital TransformationRohit AgarwalCovid-19Leadership and StrategyCustomer Satisfaction and Expectations

Technology use in service is about attaining business needs, says Rohit Agarwal. In a world impacted by Corona Virus ensuring your tech fulfils its business case will become more prominent.

Nissan’s Road to Service Excellence in Customer Loyalty

Apr 24, 2020 • FeaturesManagementNissanWBRDigital TransformationAPACfield service asiaLeadership and StrategyCustomer Satisfaction and Expectations

In a turbulent automotive market Japanese manufacturing giant Nissan have had to take the hard path to find success writes Laura Anne Danaraj...

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