ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Here’s What Your Average KPI Numbers Aren’t Telling You

Oct 15, 2021 • FeaturesKPIsDigital TransformationAquantGLOBAL

Relying solely on average service KPIs may be risky for service organizations, since they do not really capture the overall customer experience. In this new article from Aquant, leading Service Intelligence Platform, we discuss why it pays to...

HealthCheck of UK Businesses Running Field Service Teams

Oct 14, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In the first feature of a series of excerpts from a recent white paper published by BigChange, we look at their first health check of UK businesses running field service teams.

IFS Extends Boomi Integration Capabilities for IFS Cloud

Oct 13, 2021 • NewsDigital TransformationIFSGLOBALBOOMI

Following the initial success of the partnership between global cloud enterprise applications company IFS and leading cloud-based iPaaS provider Boomi, IFS is now unveiling enhanced connectivity to empower IFS Cloud customers to accelerate time...

Overcome the Barriers to Remote Service Success

Oct 08, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this third feature from a series of excerpts from a recent white paper published by IFS, we look at how field service organisations can overcome the barriers to achieve remote service success.

Aquant Announces $70 Million Series C Funding Round To Revolutionize The Service Industry Using Artificial Intelligence

Oct 07, 2021 • NewsArtificial intelligenceDigital TransformationtechnologyAquantGLOBAL

Aquant, the leading Service Intelligence Platform that gives service leaders, reps and teams the most vital information they need for every situation, has raised $70 million in Series C funding. The investment will support the growth and advance...

Librestream Partners with Burns & McDonnell to Boost Remote Collaboration

Oct 05, 2021 • NewsArtificial intelligenceAugmented RealityconstructionDigital Transformationremote workingLibrestreamGLOBALBurns & McDonnell

Burns & McDonnell and Librestream partner to implement collaboration platform supporting critical infrastructure workforces.

Determine Your Remote Service Strategy for a Post-Pandemic World

Oct 01, 2021 • FeaturesWhite PaperDigital TransformationIFSCovid-19Remote ServicesGLOBAL

In this second article of a series of excerpts from a recent white paper published by IFS, we analyse what role remote service will play for companies in the post-pandemic world when it comes to customer-facing use.

The Robotics Industry Will Pass the $500bn Mark in 2030, Says GlobalData

Sep 30, 2021 • NewsArtificial intelligenceDigital TransformationRoboticsGlobalDataGLOBAL

Robots have not taken over the world yet, but there will definitely be a lot more of them by the end of the decade.

New Research From Bain & Company And ServiceMax Reveals The Three Most Important Trends Affecting Field Service

Sep 29, 2021 • NewsDigital TransformationservicemaxLeadership and StrategyGLOBALBAIN & COMPANY

The top three most important trends affecting the future of field service are new pricing models, data as an asset, and standardizing and simplifying processes, according to new research conducted by Bain & Company and ServiceMax, a leader in...

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