ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Findings Announced from Industry Study into Customer-Centricity and Technology in Field Service

Jul 26, 2021 • NewsDigital Transformationcustomer centricityCustomer Satisfaction

Field Service News Research is pleased to announce the findings of their recent study run in partnership with HSO that looks at the latest trends around customer-centricity and the increasing use of technology to drive improved customer...

IFS’ Growth Trajectory Continues with Software Revenue Growth at 20% for H1, Driven by Impressive Rise in Cloud Adoption

Jul 26, 2021 • NewsCloud servicesDigital Transformationfield service managementIFSGLOBAL

IFS, the global cloud enterprise applications company, today announced its financial results for the first half of 2021. After a strong Q1, H1 is evidence that the company is successfully executing its growth strategy and pursuing its...

Learnings From Beyond the Field Service Sector

Jul 26, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News...

The Key Metrics Used to Track and Measure Success in Workforce Management

Jul 22, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News...

Standard BI Tools Aren’t Foolproof

Jul 22, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.

Largest Telecommunications Group in the Americas Selects OverIT's SPACE1 SaaS Solution to Support Advanced AI-Based Remote Assistance for Over 2,000 Call Center Agents

Jul 22, 2021 • NewsArtificial intelligenceAugmented RealityDigital TransformationOverITTelecommunicationsGLOBAL

The largest telecommunication company in the Americas has selected OverIT's SPACE1 to help transform the customer experience for their broadband and television services for their users in the Americas.

IFS acquires Customerville

Jul 21, 2021 • NewsDigital Transformationfield service managementIFSGLOBALcustomerville

IFS, the global cloud enterprise applications company, announces that it has acquired Customerville.

ServiceMax to be Listed on Nasdaq after Business Combination with PathFinder and Acquisition of LiquidFramework

Jul 20, 2021 • NewsDigital TransformationservicemaxLeadership and Strategy

ServiceMax, the leader in asset-centric field service management software, announced it has entered into a business combination agreement with Pathfinder Acquisition Corporation, a publicly traded special purpose acquisition company. 

H-ON Consulting Integrates OverIT's SPACE1 Into Its Remote Inspection Tool DIV-CO Collaboration System

Jul 20, 2021 • NewsArtificial intelligenceAugmented RealityDigital TransformationOverITEMEA

Leading global provider of consulting, compliance checks and engineering support for the security, reliability and cyber security of industrial products, H-ON Consulting relies on OverIT's SPACE1 to provide users with an advanced, immersive and...

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