ARCHIVE FOR THE ‘digital-customer-service’ CATEGORY

Power Struggle

Mar 18, 2019 • FeaturesLeadentmanagementBritish Gasdigital customer serviceutilities

Underpinned by regulation and historically reluctant to embrace new technology such as big-data, the utilities service sector finds itself at a crossroads. Will 2019 be the year of the customer with industry watchdogs taking a back seat? Field...

CUSTOMER SERVICE 2016: TOP 10 TRENDS

Nov 30, 2015 • FeaturesCRMCustomer Servicedigital customer serviceTechnology

What will be the key technology trends in 2016 for customer service engagement? Customer contact technology specialist Sabio outlines its top ten trends for 2016 and suggests five initiatives that should be top of  any field service company's...

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