Data: The Challenge and the Key to 21st Century Service excellence?

Jun 04, 2018 • FeaturesConnected Field ServiceDataData AnalyticsFuture of FIeld Servicemobile workforcewhite papersWhite Papers & eBookseBECSfield servicefield service managementfield service softwareInternet of ThingsIoTService Management

Field Service News, Editor-in-Chief Editor, Kris Oldland's latest white paper, sponsored by eBECS, explores why field service organisations should be ensuring their field service technicians are collecting data from assets whilst on service calls...

Empowering the Data-Driven Customer Service Officer

Nov 14, 2016 • FeaturesCoresystemsCSODataFuture of FIeld Servicemanuel grenacherchief service officers

As the role of the Chief Service Officer begins to gain more prominence the focus for driving service excellence at the executive level must be data driven writes Manuel Grenacher, CEO of coresystems...

Don’t give me more data, give me actionable data

Jul 12, 2016 • FeaturesManagementAly PinderDatabig databusiness intelligence

Aberdeen’s Aly Pinder asks are we smarter than we were in the past, or do we just have better access to data?

The Service Manager Handbook: The importance of Data

Oct 01, 2015 • FeaturesManagementAdvanced Field ServiceanalyticsDatabig dataIoT

As we continue to bring you a selection of features from The Service Manager Handbook (2015 edition) published by Advanced Field Service we now turn our attention to one of the core tools for building future success, namely the implementation of...

The Service Manager Handbook: Data, Budgets & Performance

Sep 24, 2015 • FeaturesManagementAdvancefd Field ServiceDatamanagementService Management Handbook

As we continue to bring you extracts from The Service Manager Handbook, published by Advanced Field Service here we look at three quick tips to help you manage your service P&L whilst keeping your field workers happy and motivated…

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