ARCHIVE FOR THE ‘data’ CATEGORY

How to Monetise Services and Data

Apr 14, 2019 • FeaturesManagementDataJan Van VeenMonetizing ServicemoreMomentumProducts as a ServiceCustomer Focus

Jan Van Veen,  founder of MoreMomentum continues his latest exclusive Field Service News series on how companies can monetise their services and data by exploring how companies can remove the obstacles that are stopping them build momentum with...

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 4.

Mar 20, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockCloud servicesFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

Concluding our series our experts, Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify potential areas of concern for service companies to look out for in 2019.

The Big Discussion: What Challenges, Opportunities and Trends should we expect in 2019? Part 3.

Mar 11, 2019 • Augmented RealityconnectivityDataFuture of FIeld ServiceWorkforceBill PollockFieldAwareIoTskillsStrategies for GrowthSMThe Big DiscussionMarc TatarskySimPROWaste Management

In the third of our four-part series, our industry experts Bill Pollock, Strategies for Growth, Marc Tatarsky at FieldAware, and Richard Pratley from SimPRO, identify key areas of focus for field service managers in 2019.

Why context is king in data collection

Feb 11, 2019 • FeaturesDataFuture of FIeld ServiceNovotek

It’s no secret that data collection is important for generating valuable insight that helps plant managers improve efficiency in industrial systems. However the importance of understanding the context of the data is less well known. George Walker...

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • FeaturesaviationDataFuture of FIeld Servicefuture of field servicemobile workforce managementBlockchainCyber Securityfield serviceIFSService ManagementStephen Jeff Wattsdata analysis

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

Data: The Challenge and the Key to 21st Century Service excellence?

Jun 04, 2018 • FeaturesConnected Field ServiceDataData AnalyticsFuture of FIeld Servicemobile workforcewhite papersWhite Papers & eBookseBECSfield servicefield service managementfield service softwareInternet of ThingsIoTService Management

Field Service News, Editor-in-Chief Editor, Kris Oldland's latest white paper, sponsored by eBECS, explores why field service organisations should be ensuring their field service technicians are collecting data from assets whilst on service calls...

Empowering the Data-Driven Customer Service Officer

Nov 14, 2016 • FeaturesCoresystemsCSODataFuture of FIeld Servicemanuel grenacherchief service officers

As the role of the Chief Service Officer begins to gain more prominence the focus for driving service excellence at the executive level must be data driven writes Manuel Grenacher, CEO of coresystems...

Don’t give me more data, give me actionable data

Jul 12, 2016 • FeaturesManagementAly PinderDatabig databusiness intelligence

Aberdeen’s Aly Pinder asks are we smarter than we were in the past, or do we just have better access to data?

The Service Manager Handbook: The importance of Data

Oct 01, 2015 • FeaturesManagementAdvanced Field ServiceanalyticsDatabig dataIoT

As we continue to bring you a selection of features from The Service Manager Handbook (2015 edition) published by Advanced Field Service we now turn our attention to one of the core tools for building future success, namely the implementation of...

The Service Manager Handbook: Data, Budgets & Performance

Sep 24, 2015 • FeaturesManagementAdvancefd Field ServiceDatamanagementService Management Handbook

As we continue to bring you extracts from The Service Manager Handbook, published by Advanced Field Service here we look at three quick tips to help you manage your service P&L whilst keeping your field workers happy and motivated…

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