Why context is king in data collection

Feb 11, 2019 • DataFuture of FIeld ServiceNovotekFeatures

It’s no secret that data collection is important for generating valuable insight that helps plant managers improve efficiency in industrial systems. However the importance of understanding the context of the data is less well known. George Walker...

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • aviationBlockchainCyber SecurityDatadata analysisFeaturesfield serviceFuture of FIeld Servicefuture of field serviceIFSmobile workforce managementService ManagementStephen Jeff Watts

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

Data: The Challenge and the Key to 21st Century Service excellence?

Jun 04, 2018 • Connected Field ServiceDataData AnalyticseBECSFeaturesfield servicefield service managementfield service softwareFuture of FIeld ServiceInternet of ThingsIoTmobile workforceService Managementwhite papersWhite Papers & eBooks

Field Service News, Editor-in-Chief Editor, Kris Oldland's latest white paper, sponsored by eBECS, explores why field service organisations should be ensuring their field service technicians are collecting data from assets whilst on service calls...

Empowering the Data-Driven Customer Service Officer

Nov 14, 2016 • chief service officersCoresystemsCSODataFeaturesFuture of FIeld Servicemanuel grenacher

As the role of the Chief Service Officer begins to gain more prominence the focus for driving service excellence at the executive level must be data driven writes Manuel Grenacher, CEO of coresystems...

Don’t give me more data, give me actionable data

Jul 12, 2016 • Aly Pinderbig databusiness intelligenceDataFeaturesManagement

Aberdeen’s Aly Pinder asks are we smarter than we were in the past, or do we just have better access to data?

The Service Manager Handbook: The importance of Data

Oct 01, 2015 • Advanced Field Serviceanalyticsbig dataDataFeaturesIoTManagement

As we continue to bring you a selection of features from The Service Manager Handbook (2015 edition) published by Advanced Field Service we now turn our attention to one of the core tools for building future success, namely the implementation of...

The Service Manager Handbook: Data, Budgets & Performance

Sep 24, 2015 • Advancefd Field ServiceDataFeaturesManagementmanagementService Management Handbook

As we continue to bring you extracts from The Service Manager Handbook, published by Advanced Field Service here we look at three quick tips to help you manage your service P&L whilst keeping your field workers happy and motivated…


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