ARCHIVE FOR THE ‘customer-satisfaction-and-expectations’ CATEGORY

FieldAware and Localz Partner to Uberize Day of Service for Customers

May 18, 2020 • NewsFieldAwaresteve masonService AutomationlocalzCustomer Satisfaction and ExpectationsTim AndrewCSAT

FieldAware's Field Service hub extends best-in-class customer engagement.

Manufacturers Admit Challenges With Customer Expectations, Study Shows

May 12, 2020 • NewsNoventumOutcome based servicesHSOServitization and Advanced ServicesCustomer Satisfaction and ExpectationsEMEA

New research into the digital service trends of large manufacturers shows they are lacking the necessary IT infrastructures and are struggling to meet the expectations of customers in the servitization era.

Bridging the Gap Between Technology and Customer Experience

May 01, 2020 • FeaturesManagementFuture TechnologyDigital TransformationRohit AgarwalCovid-19Leadership and StrategyCustomer Satisfaction and Expectations

Technology use in service is about attaining business needs, says Rohit Agarwal. In a world impacted by Corona Virus ensuring your tech fulfils its business case will become more prominent.

Build a Strong Customer Story in Seven Steps

Apr 30, 2020 • FeaturesService DesignCustomer Satisfaction and Expectations

Many service innovations fail because they do not have a substantial and desired impact for clients. Often, customer insights and value propositions are limited to a description of features and benefits, without considering the outcomes clients...

Preparing to Meet Customers' Field Service Needs in Uncertain Times

Apr 27, 2020 • Featuresfield servicefield service managementInternal ReviewCustomer Satisfaction and Expectations

The service sector will weather the Corona Virus storm but our customers needs will have changed so how do you operate in a post-pandemic environment? Bill Pollock talks us through the process.

Nissan’s Road to Service Excellence in Customer Loyalty

Apr 24, 2020 • FeaturesManagementNissanWBRDigital TransformationAPACfield service asiaLeadership and StrategyCustomer Satisfaction and Expectations

In a turbulent automotive market Japanese manufacturing giant Nissan have had to take the hard path to find success writes Laura Anne Danaraj...

Hard is Soft. Soft is Hard

Jan 20, 2020 • FeaturesmanagementCustomer Satisfaction and Expectations

Martin Summerhayes suggests taking stock of what we have now and developing soft skills can influence our future success.

Customer Portal – Don’t get caught naked!

Dec 10, 2019 • FeaturesNick FrankSi2 partnersCustomer Satisfaction and Expectations

Nick Frank shares his thoughts on how to implement a successful customer portal...

Manufacturers needlessly let customers wait more than a week for repairs

Dec 02, 2019 • ManagementNewsmanufacturingCustomer Satisfaction and Expectations

Tech support company Mavenoid discovered users of tech hardware have to wait on average eight days to have a problem fixed.

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