ARCHIVE FOR THE ‘customer-satisfaction’ CATEGORY

Defining the Steps to Supercharging your Technicians’ Revenue Generation Efforts

Feb 17, 2021 • FeaturesmanagementBBA Consultingfield service managementJim BastonLeadership and StrategyCustomer Satisfaction

Jim Baston, President of BBA Consulting Group, continues his series on “supercharging” revenue generation through the field service team. In this third blog he looks at defining the steps to ensure that the proactive efforts of your field service...

It’s All About Perception – Are You “Selling” or “Serving”?

Jan 19, 2021 • FeaturesmanagementBBA Consultingfield service managementJim BastonLeadership and StrategyCustomer Satisfaction

Jim Baston, continues his series that looks at how to encourage your service technicians to see generating revenue in the field not as a selling, but instead as a fundamental part of their role in providing the best service they can to their...

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