ARCHIVE FOR THE ‘customer-satisfaction’ CATEGORY

Product Demonstration: Outsystems

Aug 26, 2019 • FeaturesSoftware & AppsCSATcustomer satisfactionCustomer ServiceOperational EfficiencyVideofirst time fixService Execution ManagementOutsystems

The balance between achieving high levels of customer experience and delivering operational excellence that will drive service revenues forwards is a finely nuanced one. In this first excerpt from a video presentation run in partnership with...

The balance between customer satisfaction and operation excellence

Aug 19, 2019 • FeaturesSoftware & AppsCSATcustomer satisfactionCustomer ServiceOperational EfficiencyVideofirst time fixService Execution ManagementOutsystems

The balance between achieving high levels of customer experience and delivering operational excellence that will drive service revenues forwards is a finely nuanced one. In this first excerpt from a video presentation run in partnership with...

Hitting the Spot

Aug 14, 2019 • FeaturesManagementcustomer satisfactionservice strategiesColumbus UK

Chris Mean, COO at Columbus UK, says a fully integrated field service programme drives customer satisfaction. Here, he outlines what you need to know and what you need to do to to stay on top of your service delivery.

UK Consumer Confidence Remains Low as Companies Look to Provide Human Touch, survey finds

Aug 09, 2019 • NewsCustomer Experiencecustomer satisfactiondeloittereport

Consumer confidence remains flat in Q2 amid continued economic uncertainty, according to the Deloitte Consumer Tracker Survey. 

Digital Transformation: the engine powering our experience economy

Jul 30, 2019 • FeaturesManagementCustomer ExpectationsCustomer Experiencecustomer satisfactionCustomer ServiceMark Brewermobile workforce managementDigital TransformationExperience Economyfield servicefield service managementIFSService Management

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsCustomer Expectatiooncustomer satisfactionFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService Management

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

Swisscom optimizes customer experience with Ericsson Expert Analytics

Dec 19, 2018 • News4G5GCustomer Experiencecustomer satisfactionFuture of FIeld ServiceCloud servicesEricssonIoTSwissComDaniel StaubExpert Analytics

Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its...

Refrigeration experts launch new 24-hour emergency service specifically for care home industry this Christmas

Dec 14, 2018 • ManagementNewscustomer satisfactionCustomer Servicefield servicefield service technologyServiceColdtraila

The UK’s largest provider of fridge and freezer trailers has launched a new 24-hour emergency service specifically for the care home industry to provide extra storage space ahead of Christmas.

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionCustomer Servicemobile workforce managementBill Pollockfield servicefield service managementfield service technologyStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

Building a case for investment in FSM systems: Enhancing Customer Engagement & Experience

Dec 03, 2018 • FeaturesManagementCSATCustomer Experiencecustomer satisfactionKevin McNallymobile workforce managementfield service managementfield service technologyService Management

Oftentimes field service directors and managers can see the importance of investment within a dedicated Field Service Management (FSM) ahead of their colleagues in the boardroom. In this series of articles Kevin McNally, Sales Director, Asolvi...

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