ARCHIVE FOR THE ‘customer-satisfaction’ CATEGORY

Swisscom optimizes customer experience with Ericsson Expert Analytics

Dec 19, 2018 • News4G5GCustomer Experiencecustomer satisfactionFuture of FIeld ServiceCloud servicesEricssonIoTSwissComDaniel StaubExpert Analytics

Ericsson has been selected by Swisscom, the largest telecommunications service provider in Switzerland, to enhance the consumer experience for its subscribers through deployment and integration of the Ericsson Expert Analytics solution into its...

Refrigeration experts launch new 24-hour emergency service specifically for care home industry this Christmas

Dec 14, 2018 • ManagementNewscustomer satisfactionCustomer Servicefield servicefield service technologyServiceColdtraila

The UK’s largest provider of fridge and freezer trailers has launched a new 24-hour emergency service specifically for the care home industry to provide extra storage space ahead of Christmas.

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionCustomer Servicemobile workforce managementBill Pollockfield servicefield service managementfield service technologyStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

Building a case for investment in FSM systems: Enhancing Customer Engagement & Experience

Dec 03, 2018 • FeaturesManagementAsolviCSATCustomer Experiencecustomer satisfactionKevin McNallymobile workforce managementfield service managementfield service technologyService Management

Oftentimes field service directors and managers can see the importance of investment within a dedicated Field Service Management (FSM) ahead of their colleagues in the boardroom. In this series of articles Kevin McNally, Sales Director, Asolvi...

Are you tracking all five stages of the field service customer journey?

Oct 26, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionmobile workforce managementfield servicefield service managementSamir GulatiService ManagementService Power

The customer experience is a crucial differentiator between organisations and that experience needs to be consistent across the whole customer journey, Samir Gulati explains why this is so vital...

How Service Automation Helps Enhance Customer Satisfaction and Optimise Operational Effectiveness

Oct 16, 2018 • FeaturesCustomer Experiencecustomer satisfactionmanuel grenacherfield servicefield service automationfield service managementfield service techniciansService ManagementSoftware and Appsmobile workforce scheduling

Manuel Grenacher discusses why Automation is set to play a crucial part in the two key pillars of field service success, operational effectiveness and customer satisfaction...

Staying Connected: Meeting The Needs Of Modern Field-Service Customers Through Technology

Aug 31, 2018 • FeaturesAugmented Realityconnectivitycustomer engagementcustomer satisfactionFuture of FIeld Servicemobile workforce managementdigitalisationfield serviceInternet of ThingsIoTSamir GulatiService ManagementConnected CustomersCustomer PortalsSmart Home

Samir Gulati outlines four key technologies that are forming the bedrock for twenty-first century field service...

How to Monetise Services and IoT

Aug 24, 2018 • FeaturesCSATcustomer engagementcustomer satisfactionFuture of FIeld ServiceJan Van Veenmobile workforce managementmoreMomentumfield serviceIoTService ManagementService Revenue

Jan Van Veen, Managing Director, moreMomentum, continues his series of articles looking at how service organisations can drive revenue from their services by harnessing the IoT...

Service Leaders Are Building for Revenue Growth

May 23, 2018 • FeaturesManagementcustomer satisfactionVoice of the customerfield servicefield service managementservice councilService Growthservice innovationService LeasershipService ManagementService Revenuesumair dutta

It’s been several years since the official end of the Great Recession and we finally see organizations beginning to switch from a cautionary mindset to one of business expansion. However, business and revenue expansion initiatives need to be...

Scheduling software users award Fast Lean Smart UK a Net Promoter Score of 100

Mar 13, 2018 • Newscustomer satisfactionFLSNet Promoter ScoreNPSoptimised schedulingfast lean smartJeremy SquireSoftware and Apps

FLS, Fast Lean Smart, a leader in field force appointment, schedule and route optimisation solutions, has recently announced the results of its annual customer satisfaction survey in the UK.

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