ARCHIVE FOR THE ‘customer-experience-management’ CATEGORY

AI Intent Detection Tool Can Help Brands Track Real Time Consumer Habits

Oct 22, 2019 • ManagementNewsArtificial intelligencecustomer engagementFuture of field servciceCustomer Experience Management

LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.

PODCAST: B2B CEM Managerial Implications

Aug 16, 2019 • FeaturesCustomer ExperienceThe Field Service Podcastb2bCustomer Experience Management

In the latest Field Service Podcast, Chris Raddats, Senior Lecturer in Marketing and Operations at the University of Liverpool discusses the managerial implications of Customer Experience Management in a B2B environment.


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