ARCHIVE FOR THE ‘customer-experience’ CATEGORY

AI Offers a Better Way

Jul 29, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.

Standard BI Tools Aren’t Foolproof

Jul 22, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.

In the Post-Pandemic World, Customer-Centric Service Is Critical

Jul 15, 2021 • FeaturesDigital TransformationAquantCovid-19customer experience

In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the importance of providing exceptional customer experience in the post-pandemic world.

Businesses Failing to Address Root Causes of Customer Experience Issues, IFS Study Finds

Jun 30, 2021 • Newsfield service managementIFSLeadership and StrategyGLOBALcustomer experience

Businesses are missing out on a significant opportunity to use technology to fix internal processes and address the root causes of customer experience issues in the wake of the pandemic, research from enterprise software specialist IFS has today...

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