ARCHIVE FOR THE ‘customer-expectations’ CATEGORY

Manufacturers needlessly let customers wait more than a week for repairs

Dec 02, 2019 • ManagementNewsCustomer Expectationsmanufacturing

Tech support company Mavenoid discovered users of tech hardware have to wait on average eight days to have a problem fixed.

'Robotic’ Staff Service Tainting UK Customer Satisfaction, Report Finds.

Nov 08, 2019 • ManagementNewsArtificial intelligenceAutomationCustomer Expectationsfuture of field serviceRoboticsCustomaer Satisfaction

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused.

US Shoppers Apply 'Three Strikes' Rule to Retail

Nov 05, 2019 • ManagementNewsCustomer ExpectationsResearchRetailSurvey

Americans abide by a “three strikes and you’re out” policy when it comes to shopping, according to new research...

First Impressions Count

Oct 09, 2019 • Featurescustomer engagementCustomer Expectationsfleettransport

Tom Roberts, Van Expert at Vanamara discusses the importance of engineers making a good impression when attending a job...

Digital Transformation: the engine powering our experience economy

Jul 30, 2019 • FeaturesManagementCustomer ExpectationsCustomer Experiencecustomer satisfactionCustomer ServiceMark Brewermobile workforce managementDigital TransformationExperience Economyfield servicefield service managementIFSService Management

In his previous article for Field Service News, Mark Brewer, Global Industry Director, Service Management, IFS introduced the concept of the experience economy, now he outlines why digital transformation is the key to driving it forwards...

Customers Play a Role In their Own Satisfaction: Partnerships in Quality Field Service and Support.

Mar 19, 2019 • FeaturesAly PinderConnected CustomerCustomer ExpectationsIDCCustomer Focus

According to research from IDC 30% of manufacturers will soon provide personalized dashboards for customers by 2023 which could lead to a new era of customer satisfaction: customer collaboration. Aly Pinder explores the potential of this...

Delight or disappoint – it’s time to choose

Feb 22, 2018 • Features360 customer viewCognitoCustomer ExpectationsCustomer Servicewhite papersservice excellenceSoftware and Apps

LaurentOthacéhé, CEO of CognitoiQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting your customers...

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