ARCHIVE FOR THE ‘customer-engagement’ CATEGORY

CRMI and Service Strategies Corp Partner to Drive World-Class Customer Service

Nov 14, 2019 • ManagementNewscustomer engagementpartnership

Customers of Service Strategies Corp can qualify to receive the NorthFace ScoreBoard Award℠ (NFSB) for customer service excellence and customers of CRMI can qualify to receive Service Capability & Performance (SCP) certification for meeting...

AI Intent Detection Tool Can Help Brands Track Real Time Consumer Habits

Oct 22, 2019 • ManagementNewsArtificial intelligencecustomer engagementFuture of field servciceCustomer Experience Management

LivePerson's tool, LiveIntent, measures customer intents, enabling brands to optimise operations and automations for improved customer experiences, firm says.

First Impressions Count

Oct 09, 2019 • Featurescustomer engagementCustomer Expectationsfleettransport

Tom Roberts, Van Expert at Vanamara discusses the importance of engineers making a good impression when attending a job...

Is There Something You're Not Telling Your Customers?

Sep 23, 2019 • FeaturesCustomer Centriccustomer engagementmanagementJim BastonCustomer Focus

There is a delicate balance between leveraging the trusted advisor status of field service engineers to generate revenue and going too far so that the trust they rightfully earn with your customers eventually is broken. But that doesn’t have to...

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • Featurescontact centrecustomer engagementmobile workforce managementmplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and Appsomnichannel

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Staying Connected: Meeting The Needs Of Modern Field-Service Customers Through Technology

Aug 31, 2018 • FeaturesAugmented Realityconnectivitycustomer engagementcustomer satisfactionFuture of FIeld Servicemobile workforce managementdigitalisationfield serviceInternet of ThingsIoTSamir GulatiService ManagementConnected CustomersCustomer PortalsSmart Home

Samir Gulati outlines four key technologies that are forming the bedrock for twenty-first century field service...

How to Monetise Services and IoT

Aug 24, 2018 • FeaturesCSATcustomer engagementcustomer satisfactionFuture of FIeld ServiceJan Van Veenmobile workforce managementmoreMomentumfield serviceIoTService ManagementService Revenue

Jan Van Veen, Managing Director, moreMomentum, continues his series of articles looking at how service organisations can drive revenue from their services by harnessing the IoT...

Frost & Sullivan lauds Teleopti's stellar customer engagement in the workforce management market

Jul 12, 2016 • Newscontact centreContact Centrecustomer engagementFrost and SullivanSoftware and AppsTeleopti



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