ARCHIVE FOR THE ‘customer-effect-score’ CATEGORY

Customer Effort Score: Three Ways to Address the Rising KPI

Jul 30, 2019 • Customer Effect ScoreCustomer ExperienceCustomer ServicePaul Whitelamfield servicefield service engineersfield service managementservice engineersService ManagementUncategorized

Paul Whitelam, VP Product Marketing, ClickSoftware, outlines why turning to look at how effective our customers’ are at dealing with issues can shine a light on your own performance and productivity...

9 Field Service Practices to Retire by 2020

Dec 18, 2018 • FeaturesManagementSoftware & AppsCustomer Effect ScoreCustomer Servicemobile workforce managementNPSPaul WhitelamCHange ManagementClickSoftwarefield servicefield service managementfield service softwarefield service technologyService Managementappointment bookingLive Traffic Updates

With 2020 on the horizon, it’s the perfect time to think about new ways to improve your field service business. Paul Whitelam, ClickSoftware outlines nine key areas that you need to be targeting to ensure your service delivery remains competitive...
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